AutoNation Honda Fremont

Don't bother doing business with them! HORRIBLE I have to say they have HORRIBLE CUSTOMER SERVICE! Don't bother with them and go somewhere else. My experience with them was the worst! 3 weeks of I have to say they have HORRIBLE CUSTOMER SERVICE! Don't bother with them and go somewhere else. My experience with them was the worst! 3 weeks of leaving messages and NO ONE giving me the respect of calling me back. Alex seriously laughing in my face because I reached my patience! Don't bother with this dealership! More

Never going here again My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Do My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Doing some research shows its well know issue with hondas but honda does not acknowledge it and says its your driving. Anyway, many dealers would resurface them for free at-least once. All my odyssey services are done here (B13 just a week before). Service rep says it will be 100$ for diagnosis and 300 something for resurfacing the front rotors. I went ahead and got it done thinking Honda will reimburse me (they raised a ticket and they can help). A day later honda customer service calls and tells they dont reimburse the rotors. Coming back to the dealer, I am way dissatisfied with them that I am putting off the purchase of clarity and any Honda car in future. More

Great service and customer support Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done More

The best car dealer for years Come to see Mr. Vinh he is friendly and honest in helping us select the right car with good rate good price Our family always go to him for over ten Come to see Mr. Vinh he is friendly and honest in helping us select the right car with good rate good price Our family always go to him for over ten years now Thx so much Vinh More

Worst experience ever! The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, pa The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, payment still has not been reimbursed. More

No hassle experience Worked with Fred Rad. He gave me a quote over the phone. Went into dealership. Quote was honored with no hassle. I've been to other dealerships whe Worked with Fred Rad. He gave me a quote over the phone. Went into dealership. Quote was honored with no hassle. I've been to other dealerships where a quote was given only to have a bunch of add-ons when I walked through the door so made the experience stressful. Fred was honest and friendly and got the car and price that I wanted. Thanks!! More

Internet sales experience better than most dealers. Unlike other Honda dealers, they gave me a real internet price, not a bait and switch. Always ask for the out the door price, not the price of the ca Unlike other Honda dealers, they gave me a real internet price, not a bait and switch. Always ask for the out the door price, not the price of the car only. They gave me an out the door price (without me having to visit the dealership) and then they stuck to it. I got a clean deal: just a car, no financing, no trade in, no dealer pack, no extended warranty. The only thing that wasn't perfect was that they still tried to upsell me extended warranties for $7000! using the pitch "the Honda warranty is not bumper to bumper" Say what? 10 minutes later, the price of the warranties mysteriously dropped when he "remembered" they was a promotion on them. In the end, they did honor the internet price they gave me. They probably didn't make a lot of money from me on this sale. Everything else about the sale was great. I got the exact model in the exact color I wanted. The price was a few percent off MSRP. Impossible to determine the "market" price, due to game playing and bundling by other dealers. A nearby Honda dealer started out $400 higher than Autonation and then added dealer pack on top of that. Few dealers had the exact car I wanted. More

Great service for my Odyssey I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and ho I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and how much you feel you can trust them. So I Googled and Yelp'ed and found Lilly Carbis at the AutoNation Honda Service center. She is hands down one of the best advisors I have come across. She clearly knows her way around a car and is great at what she does. She's also great at customer service and goes far in taking care of her customers. There are some other (favorable) reviews for her as well on Yelp, but the sentiments are well deserved. More

Service department manager highly unprofessional. Came her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the s her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the shop to see if had been started on yet. Around this time some guy comes storming through the shop getting in peoples faces yelling and cursing at them. Something to do with a few work stations were dirty and cluttered. I asked a mechanic who he was and was told he is Phil the service manager. I'm very unhappy to see that's how he treats his employees, no human being should be talked to the way he did. I will not be returning or be recommending anyone to bring there vehicle here till a professional manager is hired. More

My experience here was GREAT! I had Omar as a salesman and he was super cool and down to earth. Omar helped get me a great car that met my budget. He even took my old beat up 1997 chevy lumina as a trade and he was super cool and down to earth. Omar helped get me a great car that met my budget. He even took my old beat up 1997 chevy lumina as a trade in without an issue. I am very happy with my 2009 Kia optima ex. The finance manager David helped me out tremendously by getting me approved for a rate that was way lower then I expected. I highly recommend autowest Honda to anyone looking for a hassle free buying experience. More