AutoNation Honda Dulles - Service Center

I took my Honda Pilot in for an emissions inspection and was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t hav was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t have a crack in it and I specifically told this to the inspector. I was told that it “naturally” happened and that’s the risk I took by allowing them to inspect my car. I was so upset and asked them to remedy the situation but the best they could do was to charge me $1,400 extra to get windshield. On top of that, the interior lights inside of my Pilot stopped working after the inspection and they didn’t bother explaining to me why it stopped working all of the sudden. The staff was extremely unprofessional, disrespectful, and dishonest. I called them so many times to resolve this issue and I went in-person to speak with the director. No answer, no interaction, no accountability. As a long time Honda customer, I’ve lost all of my trust for AutoNation, especially the staff at this location. It seems to me that they intentionally try to tack more service items on your service bill to make the most money out of you. The customer service I got has been one of the worst. I won’t be coming back to this location for another service and I would recommend you to avoid this location at all costs. More

Josue Para had excellent customer service and helped me determine the best route to go for my vehicle. He got me in and out of the dealership promptly for a problem I was having with my car. Highly recomme determine the best route to go for my vehicle. He got me in and out of the dealership promptly for a problem I was having with my car. Highly recommend this employee for future help! More

A very positive experience on a quick issue I needed resolved. You donHonda proud, thanks resolved. You donHonda proud, thanks More

Cool cool cool cool cool cool cool cool cool cool cool cool cool very good cool cool very good More

Seamless process, from the service checkin, service area lounge, updates on progress to the checkout process. lounge, updates on progress to the checkout process. More

I’ve been dealing with AutoNation Honda Dealer since 2005 in 2 States. Love it. in 2 States. Love it. More

Easy to make an appointment, the service members were very professional and knowledgeable and they kept me informed and offered options making the appointment enjoyable. very professional and knowledgeable and they kept me informed and offered options making the appointment enjoyable. More

Good service and pleasant people. I can always count of them to get the task done quickly and efficiently! I can always count of them to get the task done quickly and efficiently! More

Agts excellent. ..professional and polite. Helpful in explaining tech questions. However, in trying to contact the dealership ... I have had difficulty. Either there ..professional and polite. Helpful in explaining tech questions. However, in trying to contact the dealership ... I have had difficulty. Either there are not enough people answering the phones or the phone lines are just ignored. This has occured most times that I have attempted to call. More

Fawad is an outstanding sales rep. He gives excellent service and knows his business well I would strongly recommend bringing my vehicle for service to Fawad. He gives excellent service and knows his business well I would strongly recommend bringing my vehicle for service to Fawad. More