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AutoNation Honda Dulles - Service Center
Sterling, VA
1,365 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,365 Reviews of AutoNation Honda Dulles - Service Center
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October 31, 2011
They'll screw you with a smile. For a Door Lock Actuator they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the pro they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the problem. That charge disappeared fortunately. Front Brake Pads and resurface / turn Rotors they tried to charge me $395.00 quoting $99 for parts. Actual cost for parts is $55 or so shipped, OEM. With labor cost averages $100 - $250 for the front. They wanted $800 to get both sides done. Along with those they wanted to change my power steering fluid, transmission fluid and pollen? filter for $105-$110 a piece. No thanks. 2007 Honda Civic 65k miles. Shop around, get a second opinion. Don't agree to anything up front. Check how much the stuff should cost first. More
by GreyH
Employees Worked With
Julio
August 30, 2011
My wife brought our car in for a state inspection. They told my wife that the brakes barely passed and would need replacing before leaving the dealership otherwise it would be to unsafe to be on the road. told my wife that the brakes barely passed and would need replacing before leaving the dealership otherwise it would be to unsafe to be on the road. Wait a minute, if they passed inspection then how is it they are an accident waiting to happen? When I called the story was very much different. Suddenly they brakes had two months of life left, but the brake shoes and the drums would need replacing because there was too much rust, and would cost me nearly $700. I paid for my state inspection, and left, driving the next morning over to Midas to get a second opinion. They did acknowledge the brakes were low but said my drums were in average condition, nowhere needing replacing. I got my brakes done for less than $250, a fraction of what the dealership wanted to charge me. So in short I've learned: *They give a different story to someone who they thought they could take advantage of *They lied about the severity (how could the be deadly brakes if they pass a state inspection) *They over inflated thier prices or try to make you spend more for service not required. I miss Leesburg Honda, they actually had a good service department, these guys are all new and obviously have a different agenda than honest service. More
by Rozom
Employees Worked With
too angry to remember
July 28, 2011
After their move from Leesburg the experience at the service department is just terrible. This used to be such a pleasant experience. Now I feel lucky if Service answers their phone! service department is just terrible. This used to be such a pleasant experience. Now I feel lucky if Service answers their phone! More
by Leesburg_GUY
Employees Worked With
Many in service dept.
July 22, 2011
I went to one of these auto shops trying to fix a problem with my accord. They told me it would cost me almost $500 because I have a broken something or another. I went for a second opinion and Im so glad I with my accord. They told me it would cost me almost $500 because I have a broken something or another. I went for a second opinion and Im so glad I found Honda of Dulles. It was a fifty dollar part and they charged me a hour to install it. For less money and better quality I got all my problems solved. Thank you Honda of Dulles. More
by jimcaparo
Employees Worked With
Frank
June 15, 2011
I came to Honda needing an oil change. The last place I went to messed up my drain plug and I had to replace it and I wasn’t too happy with that. I wasn’t too sure about the price different but I wanted to went to messed up my drain plug and I had to replace it and I wasn’t too happy with that. I wasn’t too sure about the price different but I wanted to be assured that it would get done correct. To my surprise the price wasn’t too much more and I know it got done correct, and in a timely manner. I will be back for all my service needs from now on. More
by jmedve13
Employees Worked With
John
