AutoNation Honda Dulles - Service Center

No more Hondas for us We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new c We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new car will be a Volvo. The service manager, Dennis, demonstrated no reason for us to consider buying another Honda. We took our car in with a problem and it came home with another problem, that was going to cost over $1000 to fix. He tried to blame everything and everyone else instead of accepting responsibility and just fixing the problem. We have been long time Honda owners and do preventative maintenance on them. After this last encounter with them, we are done. We would rather do business elsewhere. Wouldn't even consider going back after this. More

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! More

I have been using this dealership for maintenace for several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other dealers who only have "normal" business hours - ie when I need to be at work. But,of particular note, the tag-team efforts of the ever so pleasant service advisor, M.J. Lawson, and mechanical genius in the back, Greg Sutherland, have always left me reasured that my car is well maintained and in top shape. Always pleasant, and always willing to give me time to explain what the problem is, or what they are recommending to prevent a problem. I NEVER feel like I am being talked into anything that the car actually does not need, and have on multiple occaisions been told by both individuals when I raised various particular concerns, that although a valid concern, not something that need to be addressed at that time - how often will other outside mechanics simply agree and urge you to preform the work you are inquiring about, simply so they get the work ? Not here. That leaves a very calming feeling with me that I am being taken care of, but not being taken for a ride, but also, that much more attentive when they actually do recommend something to be done - it's nice when you have the feeling that someone is actually on your side. Thanks guys. Keep up the great work and outstanding service. Neil S. More

Extremely unprofessional and uncaring when looking for emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any of it. No clear instructions on how to use anything and PLENTY of restrictions should you figure out how to use it. Sure you can have a rental car. Pay for it and THEN be reimbursed. What a joke. Never again Honda of Dulles. Never again. I promise. More

My wife and I have purchased two vehicles from Leesburg Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and find their new location and larger shop a joy to visit. Have all of my experiences with my service been perfect, no. However, the team at Dulles Honda has been very easy to deal with and always made me whole when I have questions and or concerns about my experience. Would I recommend them to a friend or family member, yes. More

Took minivan in to fix power doors and to have state inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. Checked the state DMV website to find that the engine mounts are not part of the state inspection protocol. Picked up the car immediately (without calling first). Took it to Goodyear in Ashburn and my minivan passed state inspection without any problem. These guys are CROOKS...RUN AWAY. More

This morning they recommended brake service and said we could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimat could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimated earlier. They were either incompitant in the morning or illegitimate at night. No matter what it is unlikely we will buy (something we planned in the next 60 days) or service with them again. We will even consider other brands more seriously. More

No hassles. Price quoted was what I was charged. Huge contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pres contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pressure to buy additional "recommended" services. Thank you Honda of Dulles for providing excellent and reputable service. When are you opening an Acura dealership? More

I hated their Car repair service. I live in Ashburn and I have Honda civic 1998 one owner car, 100K miles. My check engine light got on and I took it to them. Intially after diagnosis they told me its gonna have Honda civic 1998 one owner car, 100K miles. My check engine light got on and I took it to them. Intially after diagnosis they told me its gonna cast $325. I agreed. After few hours they called me after chaging parts that it needs more repair and gave me estimation of $700. Well I agreed. Then they told me it needs a fuse and that will be available tomorrow. Now I was stuck because they already changed few parts. So the final bill was $1167. I paid that money and after 1 day my car stopped at the middle of waxpool road. I almost got killed because they cars come at very high speed. I took my car back to them 3 times and after a day it stops. Now they told me that the have a mechanic who has 32 years experience with Honda and he thinks that some wiring needs to be replaced which connects the car computer. since car engine light just turned on and now it is not even moving I agreed for more repairs. They charged me $138 more. All it means that my car didnt need any alternator to be changed, battery or any other parts. Thats how their diagnostics process works. The even dont know what needs to be changed in the car. So today 1/13/2012 my cars engine light came back and when I took my car again, they are telling me that it needs a new computer which is $1000. What the xxxx .If you guys knew that my car needs a new computer why u keep on changing parts and charging me for nothing. my car is still at the shop. I am frustrated and dont know what to do. ishaq_khan35@hotmail.com 507-351-3646 More

They'll screw you with a smile. For a Door Lock Actuator they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the pro they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the problem. That charge disappeared fortunately. Front Brake Pads and resurface / turn Rotors they tried to charge me $395.00 quoting $99 for parts. Actual cost for parts is $55 or so shipped, OEM. With labor cost averages $100 - $250 for the front. They wanted $800 to get both sides done. Along with those they wanted to change my power steering fluid, transmission fluid and pollen? filter for $105-$110 a piece. No thanks. 2007 Honda Civic 65k miles. Shop around, get a second opinion. Don't agree to anything up front. Check how much the stuff should cost first. More