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AutoNation Honda Dulles - Service Center

Sterling, VA

4.6
1,365 Reviews

1,365 Reviews of AutoNation Honda Dulles - Service Center

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July 21, 2021

They don't care about customers. Although I made an appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron
Jul 23, 2021 -

AutoNation Honda Dulles responded

Hi Sean, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.

July 21, 2021

Excellent service is always provided at this dealership with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 More

by PJ Snow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alana and service team
Jul 22, 2021 -

AutoNation Honda Dulles responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2021

Great service. I have always had a very good success when dealing with Dulles Honda even when they were Leesburg Honda back in the day. More

by 2002HondaCRV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
March 05, 2021

Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of co More

by M Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Mar 06, 2021 -

AutoNation Honda Dulles responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Dulles take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help. Have a great day!

August 30, 2018

Horrible bodywork, ignores phone calls Horrible bodywork done, and ignores my calls to try and get issue resolved. They have no better business bureau accreditation. Do yourself a favor, More

by Jschaiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Wallace
May 08, 2018

Worst service I've ever had at any dealership Simply unwilling to respond to a problem that it appears they could not fix. When they figured that out the service writer, service manager, parts and More

by page1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone in the service dept.
January 19, 2018

Above and Beyond Service Center Staff The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we boug More

by Jennifer G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
September 23, 2016

Sales, service, customer service A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic tour More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service, sales and general cust serv.
September 01, 2016

Great service and explained every step!! A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. C More

by Xanaducrvgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Durbin
July 12, 2016

Zero Response or Accountability....Pathetic Experience Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the deale More

by DM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Rep(s), over phone & MJ