AutoNation Honda Dulles - Service Center

Plenty of room in the waiting room, especially with COVID. Well-cleaned facilities and waiting room equipment. The counselors are all very approachable and when they have the time are willing to listen COVID. Well-cleaned facilities and waiting room equipment. The counselors are all very approachable and when they have the time are willing to listen and give recommendations. They are very knowledgeable and explain in well-understood terms, but do not try to perform too much and recommend costly maintenance. Plus, I was able to use a coupon that had been sent to me in a series of service ad's which I receive on a nearly monthly basis even though my current vehicle was not purchased at this dealership. More

Took my Civic in for maintenance. Fawad was great! Very helpful and straightforward. After about a mile when I left at 4:30pm, the tire pressure came on. Service closed at 5pm. They still took me back in t helpful and straightforward. After about a mile when I left at 4:30pm, the tire pressure came on. Service closed at 5pm. They still took me back in to check the tire pressure, which only took 10 minutes. It was the recalibration. More

I have been charged $22 Misc. charges (without any explainantion on the receipt). I understand you have given me 15% discount, but bumping up the price (like adding misc charges), and then giving disc explainantion on the receipt). I understand you have given me 15% discount, but bumping up the price (like adding misc charges), and then giving discount is not the right way. Customer for sure can notice this. Aaron is awesome! More

Great customer service with representative He’s very Great customer service with representative He’s very honest and helpful Great understanding and suggestions I will like to recommend my friends a Great customer service with representative He’s very honest and helpful Great understanding and suggestions I will like to recommend my friends and family with Hassan More

Fawad told me he would replace the front brakes and charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high. charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high. More

Great service and advocated on my behalf when it came to warranty concerns. warranty concerns. More

Great check in by Aaron. Check in was smooth and Aaron was very helpful. Xavier was my service advisor and he answered all my questions promptly and courteously. Service time was right as predicted. Great was very helpful. Xavier was my service advisor and he answered all my questions promptly and courteously. Service time was right as predicted. Great service. More

Thanks to fowad service advisor for the help . He was very helpful and we are glad to get to know him . Thanks thanks thanks ok very helpful and we are glad to get to know him . Thanks thanks thanks ok More

Great service by Aaron. Check in was smooth and wait time was reasonable time. I was in and out very quickly. Everyone at the dealership was very friendly. time was reasonable time. I was in and out very quickly. Everyone at the dealership was very friendly. More

Aaron was great to work with. Handle everything great. Got me in and right out. Got me in and right out. More