AutoNation Honda Dulles - Service Center

Aaron did a great job in keeping us updated with the service status. While the service took much longer than originally planned because the service department was overwhelmed, he reprioritized our serv service status. While the service took much longer than originally planned because the service department was overwhelmed, he reprioritized our service to meet our schedule. More

My last service experience was not good. I waited almost 3.5 hours for an oil change/tire rotation and they didn't even do the state inspection I had requested even though it was a week into the month. My a 3.5 hours for an oil change/tire rotation and they didn't even do the state inspection I had requested even though it was a week into the month. My advisor Oscar was rude and unhelpful. More

Aeron is a great service rep, always happy to have him as my rep. He tells me the status of my car and i make repair decisions based on facts my rep. He tells me the status of my car and i make repair decisions based on facts More

I enjoy the fast friendly service of Adam the service rep. The cleanliness of the service department and how friendly the driver was driving me from and back to the service Dept. I also enjoy how my car rep. The cleanliness of the service department and how friendly the driver was driving me from and back to the service Dept. I also enjoy how my car is always washed before returning to me and repairs are fully explained. More

Overall I think Autonation Honda Dulles is a highly professional dealership. They give their customers as much personal attention as they can even though they are usually extremely busy. Their technic professional dealership. They give their customers as much personal attention as they can even though they are usually extremely busy. Their technicians are highly competent. I have purchased my last two cars there and have all my Honda service done there. The only downside is, of course, the cost of repairs should they be required, but this is the same issue one would have with any brand dealership. Thankfully, Hondas require far fewer repairs than many other brands. But it is always a trade off between possibly cheaper repairs in some other repair shop (but not always) using non-brand parts, or paying the price to have expert Honda technicians and Honda parts. I choose the latter for most repairs. More

Had a great experience with service yesterday! Got right in and when they were finished with service, I had a washed car. I was working with Bradley. in and when they were finished with service, I had a washed car. I was working with Bradley. More

They make the whole process so easy! We love this dealership! Excellent communication and the estimates are always accurate. I trust their advice and recommendations. dealership! Excellent communication and the estimates are always accurate. I trust their advice and recommendations. More

Our most recent experience was a little frustrating. We were told over the phone that the issue we were experiencing would be covered under warranty so we made the appt. At drop-off, the advisor stated th were told over the phone that the issue we were experiencing would be covered under warranty so we made the appt. At drop-off, the advisor stated that the vehicle was out of warranty and that we would have to pay diagnosis fees and had a fairly cavalier attitude. He really wasn't interested in explaining why we were told differently. We asked to speak to a supervisor and Adam stepped in. Things went much smoother from that point and Adam did a great job in helping us through the situation and getting the vehicle repaired and back to us quickly. More

My experience at AutoNation Honda was excellent. My service advisor Fawad Hassan did a great job of explaining my car’s servicing and keeping me updated on the status. service advisor Fawad Hassan did a great job of explaining my car’s servicing and keeping me updated on the status. More

Great Service provided by Fawad Hassan. Maintenance was due and carried out. Repair and replacement of defective part done seamlessly and without question by our service attendant. due and carried out. Repair and replacement of defective part done seamlessly and without question by our service attendant. More