AutoNation Honda Dulles - Service Center

AutoNation Honda Dulles is an excellent dealership. When I bring my car in for service I am always treated with kindness and respect. My Honda Accord likewise is treated well. Since I purchased the Accord I bring my car in for service I am always treated with kindness and respect. My Honda Accord likewise is treated well. Since I purchased the Accord in 2014 I have always had it serviced at AutoNation Honda Dulles and will continue to do so as long as I own the car. I have never been disappointed with their service. My service advisor, Adam Kearney, is excellent and informs me on needed service. I would not have my car serviced at any other place. More

The staff is always pleasant, courteous and punctual. Every service is explained before and after the job is done. Every service is explained before and after the job is done. More

This was my first experience with this dealership, having recently moved into the area. From start to finish, I found the experience pleasant and efficient (although it took a bit to get used to because it's recently moved into the area. From start to finish, I found the experience pleasant and efficient (although it took a bit to get used to because it's different than how my prior Honda dealership operated). The ability to drive into the large (but covered) service bay is wonderful, although it took me a few minutes to get my bearings because I was not sure where my assigned rep sat. Ultimately my pre-assigned rep was not present, but Aaron came over and provided great customer service. The waiting room is large and spacious (although the chairs could likely be replaced) and I appreciated the free coffee dispensed via a machine. Service-wise, I found it unusual that I was not immediately given a price (to replace a tire); instead, I signed the paperwork, the car was taken into the shop, and then Aaron came back about 40 minutes later to explain the cost of various service options. Maybe this was a one-off situation based on what service I requested, so I will see what happens next time. In terms of quality of work, so far the new tires and alignment appear to have been done correctly. For efficiency, I was in and out in under 2 hours, which is fairly decent from my experience. More

My service advisor, Fawad Hassan, was great! He was very nice and made sure everything was taken care of correctly and timely. I talked with a few other employees while waiting for my service, and everyone nice and made sure everything was taken care of correctly and timely. I talked with a few other employees while waiting for my service, and everyone was helpful and pleasant. More

Adam is the best service advisor I have worked with. Honest, transparent, maintains continuous communication to keep me in the know. Honest, transparent, maintains continuous communication to keep me in the know. More

Excellent service from Fawad Hassan, my service advisor. A quick and professional response to my service needs, worked to minimize my costs and was quick to offer a loner car to accommodate my personal sit A quick and professional response to my service needs, worked to minimize my costs and was quick to offer a loner car to accommodate my personal situation. Fawad is an excellent company rep. With very strong customer relations skills. He will be my go to advisor for all future service visits. More

Pleasant and caring service provided by my long time advisor Adam. Paid attention to my questions and needs, clarified issues I wasn't sure of, and made sure I knew what he was planning to do before and advisor Adam. Paid attention to my questions and needs, clarified issues I wasn't sure of, and made sure I knew what he was planning to do before and during the service. Thank you Adam! More

Adam was great to deal with. He was very helpful in pinpointing exactly what needed to be done with my car and why. Thank you! pinpointing exactly what needed to be done with my car and why. Thank you! More

VERY DISAPPOINTED. Don't bring your car for state inspection here. Why do they remove faith stickers not obstructing any view? inspection here. Why do they remove faith stickers not obstructing any view? More

My battery died, third battery replacement required since purchasing my Honda in 2016, so needless to say I was not too happy. However Xavier at Honda was very helpful and calm and patient and got me back on purchasing my Honda in 2016, so needless to say I was not too happy. However Xavier at Honda was very helpful and calm and patient and got me back on the road within hours. More