AutoNation Honda Dulles - Service Center

Aaron provided me superb service. He researched, investigated and located a small bulb that was anything but normal. It was a pleasure to have everything go so smoothly at the shop after he had don investigated and located a small bulb that was anything but normal. It was a pleasure to have everything go so smoothly at the shop after he had done all the detective work. He has bee an outstanding service manager for me over many years. More

Always a professional and pleasant service team and experience! The facility is always so clean and well maintained. experience! The facility is always so clean and well maintained. More

Scheduled an appointment online and they saw my car and updated the software within an hour. They kept me in the loop the whole time and even gave my car a nice wash. Great service ask for Fawad! updated the software within an hour. They kept me in the loop the whole time and even gave my car a nice wash. Great service ask for Fawad! More

I've been servicing my Honda vehicles at the dealership for at least 20 years and the level of service is unparalleled!! Workmanship is excellent, service team is always accommodating and friendly. I will for at least 20 years and the level of service is unparalleled!! Workmanship is excellent, service team is always accommodating and friendly. I will never take my cars anywhere else. More

The service was excellent, and the Service advisor explained everything that was needed for my vehicle. It did not take long to have all the services done on my vehicle explained everything that was needed for my vehicle. It did not take long to have all the services done on my vehicle More

Fawad was very helpful in going through the services that were recommended vs needed. He explained the detailed summary for the multi-point inspection and also gave a complimentary car wash! were recommended vs needed. He explained the detailed summary for the multi-point inspection and also gave a complimentary car wash! More

I bought my Honda at AutoNation 5 years ago and have had it serviced there since then. I have found them to be excellent with car care, personal attention and explanations about what was being done. There h it serviced there since then. I have found them to be excellent with car care, personal attention and explanations about what was being done. There have been several times that people have gone above and beyond to help me out. Fawad was very helpful in finding information about a service that I had paid for and enabling me to use it. More

Exorbitant and hidden “Misc Fees” applied at the end to my bill that were not communicated about up front. (+$30) I asked the cashier what the charge was for and they said “it is applied to all Customers” my bill that were not communicated about up front. (+$30) I asked the cashier what the charge was for and they said “it is applied to all Customers”. The services they mentioned it represented were seemingly obscure, things I did not ask for and would have declined. Lack of transperency in your charges and fees leave me with a terrible impression of your business and feeling taken advantage of. I have had service performed here for multiple vehicles in the past 10+ years and do not recall these fees. Seems to be a new policy as an income generation scheme that I would encourage you to change to retain loyal customers. Also, my oil change indicators were not reset which I had to do myself. More

My Service Advisor - Richard was friendly and very attentive. I came in to have my front tires changed out and even took care of my concern with my 2nd row seats. Ended up being the Rear Entertainment attentive. I came in to have my front tires changed out and even took care of my concern with my 2nd row seats. Ended up being the Rear Entertainment Controller stuck in tracks, Thank you again Richard! More

My Service Adviser: Ms. Allana is very polite, professional and friendly. The service was very prompt and efficient. The entire Team was excellent. professional and friendly. The service was very prompt and efficient. The entire Team was excellent. More