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AutoNation Honda Dulles - Service Center

Sterling, VA

4.6
1,360 Reviews

1,360 Reviews of AutoNation Honda Dulles - Service Center

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October 06, 2023

Great customer service -Adam! , was able get service same day. Had been Explained technical issues, and costs. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam- Account Mng, GM, Service Mng
Oct 10, 2023 -

AutoNation Honda Dulles responded

Hi Jeff, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 05, 2023

The service appointment was easy to make and reschedule to meet my schedule. Check in was quick and service was completed before the wait time estimate. Very smooth process during the whole process. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney, Mike
Oct 07, 2023 -

AutoNation Honda Dulles responded

Hi John, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 03, 2023

Mr. Hassan is amazing always giving excellent customer service at its highest level. I feel comfortable with my car under his watch More

by brayon_wesson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fawd Hassan
Oct 03, 2023 -

brayon_wesson responded

Mr. Fawd Hassan is amazing

Oct 05, 2023 -

AutoNation Honda Dulles responded

Hi, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.

September 30, 2023

Communication lacking. Took car in for service and after it was complete I had a question about an issue with the car, so I sent a message and got no response. Then recei More

by jeremyp969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Oct 02, 2023 -

AutoNation Honda Dulles responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.

September 30, 2023

I was in and out quickly and seamlessly when I took my car in for maintenance. More

by Patty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hemlke
Oct 02, 2023 -

AutoNation Honda Dulles responded

Hi Patty, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 30, 2023

Adam Kearney has been my service advisor for a few years. I always get an excellent level of service from Adam and the technicians. More

by JBean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
Sep 30, 2023 -

JBean responded

Adam Kearney has been my service advisor for a few years. I always get an excellent level of service from Adam and the technicians.

September 29, 2023

Adam went above and beyond when he was my service advisor. He listen to my needs and took care of me. He was a pleasure to work with and he deserves recognition. More

by Jazelaya93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Kearney
Oct 02, 2023 -

AutoNation Honda Dulles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 28, 2023

This dealership is honest and knowledgeable. They give you detailed evaluations so you can make informed decisions about your vehicle. Mike in the service department is patient and communicates More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service, last desk on the left in the garage bay.
Oct 01, 2023 -

AutoNation Honda Dulles responded

Hi Tricia, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 24, 2023

Paid $180 for analyzing the issue, the technician requested another $180 for more analyzing( I refused). Suggested replace gauge(that I do not believe is the problem), of total $1100( then the light More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technician, GM, Maintenance Manager, Account Manager (Adam)
Sep 26, 2023 -

AutoNation Honda Dulles responded

Jeff, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.

September 23, 2023

Great Communication… I was super impressed that they noticed my inspection was Due and took care of that for me! More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Sep 25, 2023 -

AutoNation Honda Dulles responded

Christy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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