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AutoNation Honda Dulles
Sterling, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I want to thank Honda of Dulles for the outstanding job they have done in helping me decide on a new vehicle. I was down to two or three vehicles and deciding on what I preferred for ride and accessories they have done in helping me decide on a new vehicle. I was down to two or three vehicles and deciding on what I preferred for ride and accessories etc and the sales staff here went out of their way to help me with my decision. I am a long time Honda Accord Owner having driven over 350,000 miles since 1988 in multiple cars. I must have looked at not less than 10 different Accords in various trim and colors. Never once did I feel pressured by the sales staff to buy a car immediately. As a matter of fact, I NEVER WAS APPROACHED A SINGLE TIME BY A SALES REPRESENTATIVE! And I did give this dealership several opportunities to speak with me as I have been back there at least three times to do a test drive. Weekends, evenings, mid week, I tried to find a time when the sales staff wasn't just sitting around waiting for someone to come beg them to speak. I really wanted to drive a new Accord to see how they have improved since my last purchase in 2000 and couldn't even get anyone to answer a question or go on a test drive. In all honesty, I would have expected nothing less from this dealership as they wouldn't fix my current Accord and let it self destruct by refusing to do some transmission work under recall/warranty due to manufacturing issues. I had to take the car to another dealership to get the problem resolved. I STILL want to do a test drive of an Accord and will have to drive further now to another dealership to do that. I am about 99% decided now on my new car and I can safely say that the sales staff at Honda of Dulles have helped me come to this decision. I guess I will go to the dealership that fixed the car so many years ago when this one failed to do so. I am glad they have a new facility and the same bad attitude towards customer service. Thank you very much! More
I have been using this dealership for maintenace for several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other dealers who only have "normal" business hours - ie when I need to be at work. But,of particular note, the tag-team efforts of the ever so pleasant service advisor, M.J. Lawson, and mechanical genius in the back, Greg Sutherland, have always left me reasured that my car is well maintained and in top shape. Always pleasant, and always willing to give me time to explain what the problem is, or what they are recommending to prevent a problem. I NEVER feel like I am being talked into anything that the car actually does not need, and have on multiple occaisions been told by both individuals when I raised various particular concerns, that although a valid concern, not something that need to be addressed at that time - how often will other outside mechanics simply agree and urge you to preform the work you are inquiring about, simply so they get the work ? Not here. That leaves a very calming feeling with me that I am being taken care of, but not being taken for a ride, but also, that much more attentive when they actually do recommend something to be done - it's nice when you have the feeling that someone is actually on your side. Thanks guys. Keep up the great work and outstanding service. Neil S. More
It was a fast and easy buying experience. We knew what we wanted and the dealership worked with us to get the vehicle at a price we were comfortable with. We are extremely happy with the car and look forward wanted and the dealership worked with us to get the vehicle at a price we were comfortable with. We are extremely happy with the car and look forward to doing business again in the future. More
Last Sunday, I turned in a lease a few months early and leased a new Accord. The process was very smooth. The salesman, Dexter Malloy is everything you want in a car salesman: friendly, knowledgeable, and leased a new Accord. The process was very smooth. The salesman, Dexter Malloy is everything you want in a car salesman: friendly, knowledgeable, and low pressure. While I was there a long time, he made my stay enjoyable. I don't remember the name of the sales manger, but he was also friendly, straightforward and honest. They assessed the value of my trade in higher than KBB. Other dealerships often use the manager to bring high pressure at the end, but that's not the case here. Also loved Earrett, the finance manager. I highly recommend Honda of Dulles. Make sure you ask for Dexter! More
Wanted to give them my business since it was closer to my house but they could not match an offer from a dealer down the road...$2000 difference. They were also trying to presure you with the apperance pack house but they could not match an offer from a dealer down the road...$2000 difference. They were also trying to presure you with the apperance package and paint protecton junk. They also low balled me on my trade in...took in next store to carmax and they offered me $1000 more. Manager was rude...very cocky. Said you need to experience other places...well I did...and I am not comming back...you lose. More
I went there because my car was acting up and the check engine light was on, but they said nothing was wrong. Then, a week after that my transmission broke. This was only the first problem with them though engine light was on, but they said nothing was wrong. Then, a week after that my transmission broke. This was only the first problem with them though. Two years ago I received a coupon for new spark plugs in my car as part of a lawsuit, and when I tried to use this they said they could not accept it because they claimed two years was too great a time to wait, when the sheet I got said it was good for 15 years. More
Dexter was very friendly, knowledgeable, and seemed genuine in trying to help us. He seemed to go out of his way to make us fee comfortable, to answer our questions, and to get us the deal we were sati genuine in trying to help us. He seemed to go out of his way to make us fee comfortable, to answer our questions, and to get us the deal we were satisfied with. More
I had an excellent experience purchasing a new Honda Crosstour at the new Sterling VA Honda Dealership. My sales associate, Dustin Rossell, was very knowledgeable on the features of the vehicle and was Crosstour at the new Sterling VA Honda Dealership. My sales associate, Dustin Rossell, was very knowledgeable on the features of the vehicle and was a kind and friendly young man. I look forward to my working with the Sterling Dealership on the future maintenance of my new Honda! More
Excellent knowleadgeability, responsiveness, and customer concern on the part of all employees with whom we interacted made this a pleasant buying experience. I was thoroughly impressed with this dealership. concern on the part of all employees with whom we interacted made this a pleasant buying experience. I was thoroughly impressed with this dealership. More
I would not have purchased my Mazda3 if it were not for Arnold Fraser. He was very professional and made the experience so easy! Thank you Arnold, you are great at what you do. Arnold Fraser. He was very professional and made the experience so easy! Thank you Arnold, you are great at what you do. More