AutoNation Honda Dulles

The experience of trying to buy 2 new cars at once at this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not av this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not available. We test drove a car, completed initial paperwork, and made an appointment for 6 days later to finalize the paperwork, trade in a car, and buy the new one. Two days later we decided we needed a second car, and informed the dealership by phone of this. We fully expected to drive 2 new cars home after our appointment Instead, there were no cars available. We waited for hours for information to be sent from other dealers on cars which were to be transferred. Even though the next day was a very busy one for us (of which we informed more than one employee), we could come in for a short time. We told an employee this again when we spoke with him the next day to confirm the cars were at the dealership. We asked that all paperwork be prepared so that all we had to do was sign and leave. Instead we were expected to be there for hours while they dealt with a computer system that wasn't printing out the correct information-information that should have already been prepared. The staff completely wasted our time. We spoke to two managers who were not helpful at all. They just stared at us when we, very angrily, said why we were upset and that we were leaving. The only remark of note made by one manager was that he heard me say "Now" (in reference to the fact that we needed to leave, and our keys should be returned and our tags replaced) three times. Since he didn't move or say anything until our voices began to get louder and we kept getting angrier, I felt it was necessary to say it repeatedly. The customer service at this dealership was the poorest I've experienced in any business. There was no apology, and everyone was fine with two people leaving very angry. The staff did not listen to us or show much respect. More

The sales staff is extremely knowledgeable of its entire fleet of cars. I went to Honda of Dulles after walking out on a deal to purchase a company car at another Honda dealership. This dealership is hones fleet of cars. I went to Honda of Dulles after walking out on a deal to purchase a company car at another Honda dealership. This dealership is honest, forthcoming, detail oriented, and extremely pleasant to work with. They perform a comprehensive review every mechanical and operation feature of the car before you leave the dealership. I'll buy personal and corporate vehicles from Honda of Dulles in the future. More