AutoNation Honda Covington Pike - Service Center

The staff is extremely professional, helpful, and courteous. And most importantly they do great work. Sometimes it takes a while, but they are consistently on point. courteous. And most importantly they do great work. Sometimes it takes a while, but they are consistently on point. More

Horrible Services I had to call and check on my car. they had it for six days . Didn't give any coupons as was stated to me. Told me it would be ready in three days no almost seven. they had it for six days . Didn't give any coupons as was stated to me. Told me it would be ready in three days no almost seven. More

I have a great experience getting my car serviced. I had an appointment and it didn't take long for my oil change. Everyone was nice and courteous I had an appointment and it didn't take long for my oil change. Everyone was nice and courteous More

Always great and fast service for my vehicle. Rachel is always pleasant and very helpful. Rachel is always pleasant and very helpful. More

The customer service was really helpful and kind and the services were done well and quickly. services were done well and quickly. More

I bought my first Civic from this dealership in 1992. Back then, it was known as Dobbs Brothers Covington Pike Honda. Now it’s AutoNation, offering the same level of excellence in all they do. Back then, it was known as Dobbs Brothers Covington Pike Honda. Now it’s AutoNation, offering the same level of excellence in all they do. More

The Assistant Manager provided excellent customer service. She explained in detail what was needed.Great job! service. She explained in detail what was needed.Great job! More

EXCELLENT EXPIRIENCE WITH CUSTOMER SALES TEAM. , 10 OUT OF 10 ON CSR DEPARTMENT. RACHEL WENT OUT OF HER WAY TO ACCOMMODATE MY CAR SERVICE TO MY WORK SCHEDULE, THANK U RACHAEL!! UR THE BEST. , 10 OUT OF 10 ON CSR DEPARTMENT. RACHEL WENT OUT OF HER WAY TO ACCOMMODATE MY CAR SERVICE TO MY WORK SCHEDULE, THANK U RACHAEL!! UR THE BEST. More

The service I received was great! The staff was so upbeat and polite, and the waiting room was so neat and inviting. I love that there was spacious seating, so it didn't feel clustere The staff was so upbeat and polite, and the waiting room was so neat and inviting. I love that there was spacious seating, so it didn't feel clustered and the seats were very comfortable. I was provided all of the information that I needed about my vehicle and my service personnel went through the details of what was completed. It was about an hour wait, and about 2 or 3 people were being serviced at the time when I got there. More

The service department is the worst I have ever encountered. No one calls you back or takes your call. They put brakes in that failed. They covered the cost of the fix. They use a call center that encountered. No one calls you back or takes your call. They put brakes in that failed. They covered the cost of the fix. They use a call center that is not on site. So they couldn't tell me if my car actually arrived via tow, where my car was, what the problem was, when it would be fixed. They called me to tell me my car was ready. I dont trust that the work was done correctly. I would not recommend this shop at all. They need to make changes in the way they treat customers and actually provide service in their service department. More