AutoNation Honda Covington Pike

EXCELLENT EXPIRIENCE WITH CUSTOMER SALES TEAM. , 10 OUT OF 10 ON CSR DEPARTMENT. RACHEL WENT OUT OF HER WAY TO ACCOMMODATE MY CAR SERVICE TO MY WORK SCHEDULE, THANK U RACHAEL!! UR THE BEST. , 10 OUT OF 10 ON CSR DEPARTMENT. RACHEL WENT OUT OF HER WAY TO ACCOMMODATE MY CAR SERVICE TO MY WORK SCHEDULE, THANK U RACHAEL!! UR THE BEST. More

The service I received was great! The staff was so upbeat and polite, and the waiting room was so neat and inviting. I love that there was spacious seating, so it didn't feel clustere The staff was so upbeat and polite, and the waiting room was so neat and inviting. I love that there was spacious seating, so it didn't feel clustered and the seats were very comfortable. I was provided all of the information that I needed about my vehicle and my service personnel went through the details of what was completed. It was about an hour wait, and about 2 or 3 people were being serviced at the time when I got there. More

The service department is the worst I have ever encountered. No one calls you back or takes your call. They put brakes in that failed. They covered the cost of the fix. They use a call center that encountered. No one calls you back or takes your call. They put brakes in that failed. They covered the cost of the fix. They use a call center that is not on site. So they couldn't tell me if my car actually arrived via tow, where my car was, what the problem was, when it would be fixed. They called me to tell me my car was ready. I dont trust that the work was done correctly. I would not recommend this shop at all. They need to make changes in the way they treat customers and actually provide service in their service department. More

Everyone was helpful, from the salesman to the finance guy. I'm very happy with my purchase. guy. I'm very happy with my purchase. More

Bill and Charlie were very helpful in the new car buying process. I would recommend AutoNation to anyone buying a Honda. process. I would recommend AutoNation to anyone buying a Honda. More

Rachel is the best! Always the best service and very attentive to what I needed done! Highly recommended!! Always the best service and very attentive to what I needed done! Highly recommended!! More

The experience was fantastic and the service writer was great. I would recommend Covington Pike Honda to anyone needing service. great. I would recommend Covington Pike Honda to anyone needing service. More

Took such great care of my car as always. Always pleased with the service there. Always pleased with the service there. More

I left the service department feeling disgusting and disgusted. It’s be nice if we could trust the attendants at the dealership to be honest, but we seemingly cannot. While I understand it is my respons disgusted. It’s be nice if we could trust the attendants at the dealership to be honest, but we seemingly cannot. While I understand it is my responsibility to say no. It’s disheartening to know that an attendant would choose horror stories, of what would happen if I didn’t do such services. I’m a nursing student, in a city that isn’t my home, and I am beyond disappointed in my experience. More

Came into service dept. for an oil change and an object in a tire. I was given a time for car to be ready. Later I was told the tire would need to be replaced but there wa for an oil change and an object in a tire. I was given a time for car to be ready. Later I was told the tire would need to be replaced but there was one in stock so they could take care of it. About 20 minutes before the finished time I had been given I was told my car was ready. I drove out with my oil change and a new tire. No complaints about that. More