AutoNation Honda Covington Pike

dishonest sale 10 months ago, I would have given this business a 5-star review after our purchase of a used 2002 Honda CRV AWD. But ... last week, due to a need f 10 months ago, I would have given this business a 5-star review after our purchase of a used 2002 Honda CRV AWD. But ... last week, due to a need for routine repairs, we discovered that the vehicle is missing the rear drive shaft which makes it a two-wheel drive vehicle. The car was sold "as is" but at the time of purchase we had no way of knowing that the part required for AWD was missing. We feel ripped off. I have been told by the dealer that there's nothing we can do about it. While I recognize that almost a year has passed since the sale, we feel that we were intentionally misled about the condition of the car and asked the dealer to install the missing part. Having reported the issue to the BBB after getting no satisfaction over the phone, this DEALER REPLIED, "The vehicle was sold "As Is" with 196,006 miles. Our service department did a 50 point safety inspection and the rear drive shaft was checked, so it was on the vehicle when delivered. We also spent over 800.00 to repair the AC and perform the 50 point inspection. On 6/29/2016 nearly 11 months after purchase I received a call from the customer about the rear drive shaft missing. I'm not sure when this part went missing from the time it was purchased until now but it was definitely on the vehicle when purchased." MY RESPONSE to the dealer's unsatisfactory reply: It simply is not the case that the rear drive shaft was there when we purchased the vehicle. We had no idea this was the case until the vehicle was taken in for service on 6/28/16. Unless someone got under the vehicle in some parking lot and stole it, it wasn't there when we purchased the vehicle. I don't think that this being an "as is" sale is at all relevant because the dealership sold us what was advertised by Covington and was labeled by the manufacturer as an AWD vehicle when in fact the vehicle didn't have the capacity to switch to AWD. Given the nature of on-demand AWD, we couldn't test it out under conditions that would engage the AWD, but we were assured by the salesperson that it was in working order. We were told that we could return the vehicle if we drove it less than 200 miles, which wasn't possible given our need to drive approximately 170 miles to return home. Getting back to Covington would have put us well over the 200 miles. Given the 200 mile limit and the apparent good condition of the vehicle, we didn't have anyone look at it once we got home. Lesson learned. And at this point, I'm not at all sure that Covington would have done the right thing even if we had discovered that they had sold us a vehicle under false pretenses as soon as we returned home. I think it's sad that Covington Honda is unwilling to take responsibility for their error. We were so pleased with the vehicle and Covington prior to this discovery. I have no reason to be dishonest about what is true and I now have learned first hand why car dealers have such a bad reputation for honesty. The BBB has done all that it can do to assist us, but there has been no resolution. Thus I am posting this info here and other dealer review websites so others can be forewarned. More

they are cheater and liar! Want to buy the honda accord and had my worst dealer experience at Covington Pike; they are trying to squeeze every single penny from the customer, ev Want to buy the honda accord and had my worst dealer experience at Covington Pike; they are trying to squeeze every single penny from the customer, even cheated on me the tax rate is 9.25% instead of 7%. The sales Larry and manager Phillip are very rude; Phillip even punched on my car while I would not like to accept the price they offered. Never go there, they are cheater and liars; Went to Antonation 385 on the next day, had a fantastic experience there and bought my car there at a price $600 lower and much better APR 0.9%! More

Pathetic & inexperienced staff I spoke to Philip (Manager) for a 2014 Honda CR-V AWD-white color, on the evening of 19 Dec 2014 , he informed that there's a last piece available and I spoke to Philip (Manager) for a 2014 Honda CR-V AWD-white color, on the evening of 19 Dec 2014 , he informed that there's a last piece available and he gave me a price of 23320$ out of door. Next day when i went to dealership to confirm the deal and book the vehicle, Mr.Philips wasn't available (though he was present at the store). I happened to speak to Alex (sales Person) & Trent (Manager), he gave me a shock saying that the vehicle which i discussed about was SOLD, he informed me that silver color is available for 23702 (he increased the price by 400$*), but i didn't like the color and refused. Alex & Terrance informed me that there is a BROWN color vehicle available in ARKANSAS and it needs to be driven from the dealership over there to covingtonpike, which would add up 200 miles on my NEW car, i even agreed for it.In the meanwhile i informed my family,friends,co-workers about the car i was going to purchase I spoke to my bank and when i stepped into the dealership along with my check to collect the car on 2nd of Jan 2015, they said the color of the vehicle is KONA COFFEE METALLIC with black interiors, which i didnt like the color. My color preferences were either white or Brown (urban titanium metallic) which i already informed them, they were very much confident about the color during the initial conversation and Alex has even showed me a similar color vehicle which was in their store. Due to lack of product knowledge i had to face many incoveniences and embarassment, my experience with them is TOTALLY PATHETIC & FRUSTRATING.. I DO NOT recommend this dealership. More

GREAT EXPERIENCE GREAT TEAM!!! I was looking to upgrade my civic and Terrance Wilkins (a Great Salesman) helped me tremendously when it came to size, color, price, and quality. He, I was looking to upgrade my civic and Terrance Wilkins (a Great Salesman) helped me tremendously when it came to size, color, price, and quality. He, along with the finance team(Patrick and Ron) displayed excellent customer service and made it a comfortable experience. If you are in the market for a need car, please see Terrance Wilkins at Autonation Honda on Covington Pike. More

New car owner Great I had no problems everyone was so nice from the used car salesmen to the new car salesmen everyone was pleasing nice. Its hard to find a place Great I had no problems everyone was so nice from the used car salesmen to the new car salesmen everyone was pleasing nice. Its hard to find a place where everyone is nice, everyone was ready to answer the questions, show me features that the car had on it called every week to see if I was pleased with my purchase Thank You Auto Nation Covington Peak More

Service at it's finest!!! Mr. Wilkins and his finance manager are extraordinary gentlemen dedicated to their craft. Thanks for creating generations of smiles for my family and Mr. Wilkins and his finance manager are extraordinary gentlemen dedicated to their craft. Thanks for creating generations of smiles for my family and I. My Daughter LOVES her new car!!! More

Good Experience I worked with Mr. Trent Dorsey. He was very helpful and cordial to both me and my wife. He took time to explain the various facets of the new car and I worked with Mr. Trent Dorsey. He was very helpful and cordial to both me and my wife. He took time to explain the various facets of the new car and was easy to work with. More

This place tried to charge me $2700 to have my radiator, timing belt, water pump, and head gasket replaced because my car had over heated. All I needed was a new radiator cap, $13! Do not go here, unless yo timing belt, water pump, and head gasket replaced because my car had over heated. All I needed was a new radiator cap, $13! Do not go here, unless you want to be jipped and lied to with a big smile. More

Andy helped me through the entire process. Even when he was going to leave for the day. He was not too aggressive like some sales people. He went over the top to find me a owner's manual and extra key fo was going to leave for the day. He was not too aggressive like some sales people. He went over the top to find me a owner's manual and extra key for the truck. I would recommend him to my friends and family. More

My experience today was excellent. Terrrance was very knowledgable and he went above and beyond to help me purchase my first car. The customer service was superb. I am more than happy with my choice toda knowledgable and he went above and beyond to help me purchase my first car. The customer service was superb. I am more than happy with my choice today. More