AutoNation Honda Covington Pike

Came without an appt at 7am and was glad to wait the 4 hours for needed oil change. Staff was very polite but visibly stressed by staff shortage. Oil change was $90. With added coolant and transmission hours for needed oil change. Staff was very polite but visibly stressed by staff shortage. Oil change was $90. With added coolant and transmission fluid change I paid $618.89. Prices are prohibitive. Will try to find a less expensive alternative before ever returning. Wasn’t asked if I wanted the oil additive which was $20 alone. More

I have consistently received amazing customer service at Honda Covington Pike. The employees there are dedicated to the customers, and their jobs as well! I always leave there within a decent amount of tim Honda Covington Pike. The employees there are dedicated to the customers, and their jobs as well! I always leave there within a decent amount of time, and also knowing that I myself, and my car, have been taken care of out of a hundred percent! Rachel, my service representative, always looks out for me, is sincere, respectful, and constantly gives out positive energy and customer service. More

I had a truly great buying and trade in experience! Of all the Memphis dealerships this one excels the most in customer service. Of all the Memphis dealerships this one excels the most in customer service. More

Rachael Smith helped me with my battery. I had been there three times . No one could solve the problem They kept telling me nothing was wrong with my battery. Thanks to her they took the bat I had been there three times . No one could solve the problem They kept telling me nothing was wrong with my battery. Thanks to her they took the battery out and it was leaking acid.. Thank you so much Rachael More

I really enjoy taking my car to Honda on Covington Pike because the service are Awesome and the workers are very friendly people and they loves their customers. because the service are Awesome and the workers are very friendly people and they loves their customers. More

Oil changed and tires rotated. Ms. Pam Littlefield was pleasant and accommodating. Thank you very much. Ms. Pam Littlefield was pleasant and accommodating. Thank you very much. More

Very good experience. The sales people were very courteous and worked with our financial situation to get the best deal. The sales people were very courteous and worked with our financial situation to get the best deal. More

The people were fine! A simple oil change required a two hour wait with an appointment! A simple oil change required a two hour wait with an appointment! More

The Dealership representative, Rachel, was excellent. Rachel was very personable and friendly. She kept me informed on the progress of the work and if there were any issues in receiving my vehicle back Rachel was very personable and friendly. She kept me informed on the progress of the work and if there were any issues in receiving my vehicle back at the designated time. She called to keep me informed of the progress made about the vehicle being service and issues the mechanic wanted to me to make decisions on in order to provide service. She let me know right away when my car was ready. Also, on a second vehicle was able to get the mechanic to complete the work prior to closing so I could have my car first thing the next morning. A very wonderful experience. I will come back to Covington Pike Honda again, as long as I can deal with Rachel. More

Their customer service is terrible and their communication is even worse. I wouldn’t recommend AutoNation Honda, GMC or Ford in Memphis Tn to anyone and I can’t encourage everyone enough to not communication is even worse. I wouldn’t recommend AutoNation Honda, GMC or Ford in Memphis Tn to anyone and I can’t encourage everyone enough to not waste their time, their energy or their money with this corporation. I wanted the car I bought for a very long time and my experience with AutoNation has been so frustrating that the joy of a new(to me) car is absolutely gone. More