AutoNation Honda Covington Pike

Our salesman Walter at AutoNation was fabulous. The finance guy Carl was great too. No high pressure, great deal, very helpful and informative. Definitely recommend! The finance guy Carl was great too. No high pressure, great deal, very helpful and informative. Definitely recommend! More

Today makes day 78 that AutoNation Honda Covington Pike had my van consecutively. They are unable to fix the air conditioning, it works intermittently. It still doesn’t work. -They replaced the condenser had my van consecutively. They are unable to fix the air conditioning, it works intermittently. It still doesn’t work. -They replaced the condenser 4/14 costing us $940. -They couldn’t duplicate the issue on 4/28. -They didn’t get the van into the shop for 2 days 6/18, couldn’t duplicate the issue. -They didn’t have anyone to look at the van on 7/2 due to the holiday weekend. -They replaced the compressor on 7/16 costing us $748. -They replaced something electrical behind the radio on 7/23. I took the van back on 7/30 for the air not working. Last communication from Honda, Rocky, was 8/15. I got my van back today 10/15 with a cracked windshield. Bonus, the air is still blowing hot. The loaner I was given also got a crack in the windshield that we notified Rocky about on August 15. The new manager, John, said he cannot help me with the refund that old manager, Rocky, told me I would get for the parts they replaced and charged me for that didn’t fix the issue. The new manager said he also could not help me with the crack they put in my windshield despite Honda not having vehicle intake photos. More

Great customer service financial correspondent timely my car beautiful and gas saver overall service great car beautiful and gas saver overall service great More

Trey was knowledgeable and great to work with. The process was the quickest that I have had. The process was the quickest that I have had. More

Their Sales and finance team are excellent. Ms.Rhonda is excellent, helpful and transparent. Thank you Ms.Rhonda is excellent, helpful and transparent. Thank you More

Our salesman Jody Williams was so extremely helpful with our entire car buying process. Even a week after our car buying process was over he was still available to help us answer questions about the title a our entire car buying process. Even a week after our car buying process was over he was still available to help us answer questions about the title and licensing. When we were taking pictures of the new car he ran to find a big red bow to put on the car for her. He also made sure the cars safety features were all set for a teenage driver before we left the parking lot. We had a great overall experience and are returning customers with this being our 4th Honda vehicle we have bought there. More

I am happy customer! This dealership offers great customer service! They took great care of me. I needed to drop my car off because I had to return to work. I asked about This dealership offers great customer service! They took great care of me. I needed to drop my car off because I had to return to work. I asked about shuttle service, they arranged a ride asap!I received a text from my technician named Daniel. He sent pictures of his findings and recommendations. His follow up was great. He did what was needed. I was pleased with the service. All of the staff that I encountered were very polite. I used to go to Honda Dealerships across town but now I am glad that I tried this location. They are closer and they provide good service. More

The sales men were very nice but not very helpful when I came to verify that the car did not have an issue. The check engine light came on as soon as I drove my car off the lot. The same issue that they sai came to verify that the car did not have an issue. The check engine light came on as soon as I drove my car off the lot. The same issue that they said was previously fixed. The warranty is the best part about the dealership but I have been having trouble getting a hold of the manager since I let him take my car to a trusted shop. Needless to say I have not been happy at all about the customer service. More

Convenient, courteous, clean, hospitable, knowledgeable, acessible, multiple choices, was not aggressive in their presentation of sale acessible, multiple choices, was not aggressive in their presentation of sale More

I was called about a recall on my car and set up with an appointment at my earliest convenience. I arrived at my appointment and was promptly greeted by service advisor. The service was great and everyone w appointment at my earliest convenience. I arrived at my appointment and was promptly greeted by service advisor. The service was great and everyone was very pleasant. More