AutoNation Honda Columbus - Service Center

INCOMPETENT - Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal poss Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal possibly corroded . Upon inspecting and pouring baking soda water over to dissolve noticed the terminal connection had completely eroded away. Never in all my years had seen such. Thinking possibly easy fix, went by Honda parts department only to wait 15 minutes while clerk on phone attended to another customer. Unfortunately not an easy fix as I had hoped. Entire battery harness positive side would have to be replaced- cost $160 . Car is only three years old still with original battery - shouldn't happen, but admit battery most likely due to expire at anytime. Car was in home garage , returned home 10 am to have towed to dealership $125. Received no call from service tech.Thusday and most of Friday. . After three attempts to call tech assigned for status late Friday , he quoted part at $100, labor at $350.. He replied part would have to be ordered and should have ready by Monday- Monday afternoon again no follow up call received from tech so I called - car promised by 6 pm . Dropped wife off for pickup and service Tech that checked her out (Brett) casually mentions Oh, you the one with the rodent issue chewing through wiring harness. Confused , Wife asked if it wasn't corrosion and he replied no it was due to a rodent chewing through harness. I went back following day spoke with Ken, service mgr and questioned the rodent comment noted on receipt since the car is in our home garage with door shut or work garage 99.9% of time. He shrugs shoulders and replies I guess that's what they found....I reply that's absolute BS and proceed to show a picture taken of the correded battery terminal connection that had dissolved half into. He non chalantly shrugs shoulders again and said well I didn't see it but I did see the corrosion ...Advised service mgr I wasn't blaming him for Honda making a less than quality battery harness but he certainly needed to be aware of bs his techs are putting out. I will never ever buy another Honda product since using less that quality components for a new vehicle and certainly never recommend or use this dealership or service dept. RIdiculous in every way. More

Superb customer service! On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explaine On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explained that my mom’s vehicle had not been working for at least 3 weeks. A few people tried to help, but there was no solution. I mentioned that I would be coming in to town on Monday (from Texas) and if I had to wait until then to get the car towed over for service, I would do that. Jeff immediately said, and it brings tears to my eyes writing this: Oh no. We can do that today. If your mom hasn’t had her car we’ll get it over here. She should not be without her car. He assured me that someone could be at her house, within the hour, to tow the vehicle. At 10 a.m., my mom informed me that the towers (from Wimmers Towing Company) just left her house. Jeff called me at 1:15 p.m. and informed me about the initial status of the vehicle and the kind of work that was expected to be done. He was very kind in explaining to me, in layman’s terms, what was going on and the decisions I might have to make. Jeff and I were in communication about the status of the vehicle on Monday and Tuesday. He thought the car would be ready on Tuesday, which would have been great for me since I would have still been in town, but that wasn’t the case; the car would be ready on Wednesday. I asked if we could get the car towed to my mom’s house and he said, “I will get it over there if I have to bring it over there myself.” (Again, tears are forming!) I talked with Jeff on Wednesday to settle the bill and thank him again for all he had done for us. At that time he informed me that it was pouring down rain and he would have to coordinate the tow service. I really believe, if it weren’t for that downpour, Jeff would have delivered the car himself! That he even offered put him on a high pedestal. I am so grateful for Jeff and the service department for making my family’s needs a priority; that they would go the extra mile is heart-warming. I sure hope this review grants them proper recognition for their outstanding service and dedication. With Endless Thank Yous, More

Great department Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of the cost beforehand. A very pleasant experience. More

Sonic the Civic Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson More

recent experience MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BO MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BOOK!!!! More

I WILL NEVER GO BACK I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with c I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with coupons, was a little pricey but no complaints due to seemingly good service. ...at least not until this past Friday (October 31st). On October 31st I received a recall notice for airbag inflators on my car. Naturally, I called the closest Honda dealership, Carl Gregory, to schedule an appointment. I was able to set up an appointment to get, but was told that there was a possibility that my car would need to be kept in the dealership overnight. This posed a big problem for me because I would have zero transportation to pick my car up when it was finished. I voiced this concern to the rep I was on the phone with and she said that Carl Gregory Honda does not have a loaner car program (very shocking) but they will work with enterprise to get me in a car. After I got off the phone, it hit me that enterprise is a car rental service and that by her saying "they would get me in a car" it dawned on me that I would more than likely need to pay for this. So, in an attempt to call back and get clarification on the enterprise car program, I tried calling the Carl Gregory Service Department with the number listed on the website. My attempts were in vain. I called this number FOUR times without an answer. I even left TWO voice mails. I saw on the website that they have live chat. This was totally useless because the chat is through the sales department and all they did was provide me with a number to the service department. I called this number TWICE and received no answer. So that’s a total of SIX ignored phone calls from me. The next day (Saturday November 1st) I tried calling the service department again. I called TWICE with no answer and left a message. By this point I was very frustrated to say the least. I began thinking what kind of business is this? How can you have a department full of employees with no one available to answer a phone? At this point I considered cancelling my appointment with Carl Gregory and going to the Honda Dealership in LaGrange. However, LaGrange is over an hour away from me so I decided to go through Carl Gregory. Due to the fact that no one was answering after I have called a total of EIGHT times, and my appointment was scheduled for Monday (November 3rd) at 10:30, I decided to drive out to the dealership (20 minutes away from my home) to be sure that my questions were answered. When I got to the dealership I spoke with Cindy and she was very helpful. My service Consultant, Roy was not in so she took care of me. She answered all of my questions and signed me up with the courtesy shuttle service. I also told her that I would not have transportation to pick my car up in the event of it having to stay overnight. She again mentioned the enterprise car program and told me that I would have to pay for the rental car. I told her that I refuse to get a rental car if I had to pay for it. She then told me that they may be able to do a pickup although they regularly don't. Monday (November 3rd) at 10:30 I dropped my car off and was greeted again by Cindy. She told me that for my model, they would need to inspect the airbags and determine whether or not they would need to be replaced. This inspection takes 4 hours. She said that at 3pm they will call me and let me know if the airbags needed to be replaced, if so the car would need to stay overnight. As Cindy was finishing up my paper work, she called out to Roy, and said "Roy! Say hello to Ms. Grady, you’re her service consultant." Roy didn't even look up from his computer screen. He just gave me a very somber "hi." Cindy told me that the next shuttle service was at 11:05 so I waited in the lobby until then. At 11:01 I checked my phone and saw it was close to 11:05 so I got up and go over to Roy. I approach his desk and he says nothing to me. I say “excuse me. I am supposed to catch the 11:05 shuttle, where should I go?” He looks up at me and says "well there's the driver leaving now." I followed behind the driver and got in the car and realized that if I never got up, Roy would not have told me the shuttle was leaving and I would have been stuck at the dealership waiting another hour!! At 3pm I was expecting a call from the dealership letting me know about my car's inspection. At 3:05 no call, at 3:15 no call. Finally at 3:30 I call Roy's direct line TWICE and get no answer, so I left a voicemail. I call Cindy's direct line TWICE and leave a message and get no answer. I call the service department number THREE times and get no answer. I go on the live chat with Shannon Kane and I express to her my need to get in contact with someone from services. She gives me a number and pretty much says she can’t help me then leaves the conversation. I call this number and finally get someone, Yasmin I believe her name is. Yasmin tells me that the car will need to stay overnight and that they have ordered the parts. I tell Yasmin that I don't have transportation to get my car when it's finished and ask her if the shuttle service does pickups. She says no. At this point I am down right pissed because they do drop offs but don’t do pickups... what sense does that make?! After stressing this issue to Yasmin, she says that she will attempt to do a pick up. Later that evening, at 6:32pm to be exact, Cindy returned my call and left a voicemail saying "Hey Ms. Grady this is Cindy with Carl Gregory. Listen, they did order parts for your car today and Mr. Roy is your advisor. I just took your information to help him. And I got a big note here that you will need a shuttle back... IN GREAT BIG LETTERS, and then I've got this phone number here that you gave me…so anyway he will call you as soon as he gets you done. Thank you very much Cindy with Carl Gregory." When I dropped my car off, she told me that they would call me at 3pm. However, she doesn't call me until after 6:30pm!! THIS IS UNACCEPTABLE !! This situation has been EXTREMELY stressful. I have never in my life received such AWEFUL service. The lack of communication between the employees and customers is downright pathetic. Make no mistake, I do not blame the employees. I blame management because the employees are a direct reflection of their managers. I for one will NEVER EVER be back at Carl Gregory Honda! More

Took van in with a simple problem. Told them what I wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this place take your money and waste your time. More

I was visitng for the holidays and needed to get a problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that that customer service was not at the same level that I experience at my home dealership. The service advisor did not call back to inform me of the problems they uncovered. I had to call. Then I was given one promise time, but when they found that the work was going to take longer, I was not notified. If they had called, I could have made other plans. I will never use them again. The prices are highm and the service person was not responsive. I expected to be treated very well by every Honda service provider. More

Took my 06' Pilot in for its 105K mile service, about a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full p a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full price without giving me my key back. So I paid it and drove off only using the valet key. I called to speak to the GM, he is obviously a busy guy running a terrible dealership and cant take my call. The service manager just said sorry and these things happen. Worst dealer ever, Carl Gregory should be ashammed. I will never buy, service, or even look at a car on any of his lots. I will tell everyone I know you avoid them! More

This place is horrible! I went to get my Jeep serviced and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk around when they first got it and damage was already there. BS! Crazy they do the walk around when u r no longer present! Never again will they get my business and I will be sure to tell everyone what happened to me. More