AutoNation Honda Columbus - Service Center

I WILL NEVER GO BACK I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with c I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with coupons, was a little pricey but no complaints due to seemingly good service. ...at least not until this past Friday (October 31st). On October 31st I received a recall notice for airbag inflators on my car. Naturally, I called the closest Honda dealership, Carl Gregory, to schedule an appointment. I was able to set up an appointment to get, but was told that there was a possibility that my car would need to be kept in the dealership overnight. This posed a big problem for me because I would have zero transportation to pick my car up when it was finished. I voiced this concern to the rep I was on the phone with and she said that Carl Gregory Honda does not have a loaner car program (very shocking) but they will work with enterprise to get me in a car. After I got off the phone, it hit me that enterprise is a car rental service and that by her saying "they would get me in a car" it dawned on me that I would more than likely need to pay for this. So, in an attempt to call back and get clarification on the enterprise car program, I tried calling the Carl Gregory Service Department with the number listed on the website. My attempts were in vain. I called this number FOUR times without an answer. I even left TWO voice mails. I saw on the website that they have live chat. This was totally useless because the chat is through the sales department and all they did was provide me with a number to the service department. I called this number TWICE and received no answer. So that’s a total of SIX ignored phone calls from me. The next day (Saturday November 1st) I tried calling the service department again. I called TWICE with no answer and left a message. By this point I was very frustrated to say the least. I began thinking what kind of business is this? How can you have a department full of employees with no one available to answer a phone? At this point I considered cancelling my appointment with Carl Gregory and going to the Honda Dealership in LaGrange. However, LaGrange is over an hour away from me so I decided to go through Carl Gregory. Due to the fact that no one was answering after I have called a total of EIGHT times, and my appointment was scheduled for Monday (November 3rd) at 10:30, I decided to drive out to the dealership (20 minutes away from my home) to be sure that my questions were answered. When I got to the dealership I spoke with Cindy and she was very helpful. My service Consultant, Roy was not in so she took care of me. She answered all of my questions and signed me up with the courtesy shuttle service. I also told her that I would not have transportation to pick my car up in the event of it having to stay overnight. She again mentioned the enterprise car program and told me that I would have to pay for the rental car. I told her that I refuse to get a rental car if I had to pay for it. She then told me that they may be able to do a pickup although they regularly don't. Monday (November 3rd) at 10:30 I dropped my car off and was greeted again by Cindy. She told me that for my model, they would need to inspect the airbags and determine whether or not they would need to be replaced. This inspection takes 4 hours. She said that at 3pm they will call me and let me know if the airbags needed to be replaced, if so the car would need to stay overnight. As Cindy was finishing up my paper work, she called out to Roy, and said "Roy! Say hello to Ms. Grady, you’re her service consultant." Roy didn't even look up from his computer screen. He just gave me a very somber "hi." Cindy told me that the next shuttle service was at 11:05 so I waited in the lobby until then. At 11:01 I checked my phone and saw it was close to 11:05 so I got up and go over to Roy. I approach his desk and he says nothing to me. I say “excuse me. I am supposed to catch the 11:05 shuttle, where should I go?” He looks up at me and says "well there's the driver leaving now." I followed behind the driver and got in the car and realized that if I never got up, Roy would not have told me the shuttle was leaving and I would have been stuck at the dealership waiting another hour!! At 3pm I was expecting a call from the dealership letting me know about my car's inspection. At 3:05 no call, at 3:15 no call. Finally at 3:30 I call Roy's direct line TWICE and get no answer, so I left a voicemail. I call Cindy's direct line TWICE and leave a message and get no answer. I call the service department number THREE times and get no answer. I go on the live chat with Shannon Kane and I express to her my need to get in contact with someone from services. She gives me a number and pretty much says she can’t help me then leaves the conversation. I call this number and finally get someone, Yasmin I believe her name is. Yasmin tells me that the car will need to stay overnight and that they have ordered the parts. I tell Yasmin that I don't have transportation to get my car when it's finished and ask her if the shuttle service does pickups. She says no. At this point I am down right pissed because they do drop offs but don’t do pickups... what sense does that make?! After stressing this issue to Yasmin, she says that she will attempt to do a pick up. Later that evening, at 6:32pm to be exact, Cindy returned my call and left a voicemail saying "Hey Ms. Grady this is Cindy with Carl Gregory. Listen, they did order parts for your car today and Mr. Roy is your advisor. I just took your information to help him. And I got a big note here that you will need a shuttle back... IN GREAT BIG LETTERS, and then I've got this phone number here that you gave me…so anyway he will call you as soon as he gets you done. Thank you very much Cindy with Carl Gregory." When I dropped my car off, she told me that they would call me at 3pm. However, she doesn't call me until after 6:30pm!! THIS IS UNACCEPTABLE !! This situation has been EXTREMELY stressful. I have never in my life received such AWEFUL service. The lack of communication between the employees and customers is downright pathetic. Make no mistake, I do not blame the employees. I blame management because the employees are a direct reflection of their managers. I for one will NEVER EVER be back at Carl Gregory Honda! More

Took van in with a simple problem. Told them what I wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this place take your money and waste your time. More

I was visitng for the holidays and needed to get a problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that problem checked out that surfaced during my travels. I took my car to the dealership to ensure quality parts were put on my vehicle. I found that that customer service was not at the same level that I experience at my home dealership. The service advisor did not call back to inform me of the problems they uncovered. I had to call. Then I was given one promise time, but when they found that the work was going to take longer, I was not notified. If they had called, I could have made other plans. I will never use them again. The prices are highm and the service person was not responsive. I expected to be treated very well by every Honda service provider. More

Took my 06' Pilot in for its 105K mile service, about a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full p a $1300.00 job! They lost my key! No big deal, I am a reasonable guy and I know stuff happens. The worst part is they still demanded I pay the full price without giving me my key back. So I paid it and drove off only using the valet key. I called to speak to the GM, he is obviously a busy guy running a terrible dealership and cant take my call. The service manager just said sorry and these things happen. Worst dealer ever, Carl Gregory should be ashammed. I will never buy, service, or even look at a car on any of his lots. I will tell everyone I know you avoid them! More

This place is horrible! I went to get my Jeep serviced and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk and when I.get it back there was a crack in my bumper with white paint all over it! When I go to speak to the manager Bob he tells me they did a walk around when they first got it and damage was already there. BS! Crazy they do the walk around when u r no longer present! Never again will they get my business and I will be sure to tell everyone what happened to me. More