AutoNation Honda Columbus - Service Center

A very bad experience Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worke Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worked with Megan T to get the process started. This is where the problems started. I told her I had an appointment and was early and was told me that it would be an hour before they could get to my car. After I waited an hour and 15 min with out any contact I went and asked her if there was a problem. She said she would need to go find out. 15 more minutes and she said they were waiting for a specific lift because I have an S2000. I then waited for them to get to my car. There was at no time that I was informed about the progress without initiating the question. When the service was complete megan had gone to lunch without giving me an update so Tyler came and got me. When he pulled up the invoice it was for $20 more than I had been quoted when I made the appointment . Another service advisor came and helped get the invoice correct. The finalthing is the tech had left his mess in my car. The entire visit took 2-1/2 hours for a 15 minute job. What part of service and advisor did your team carry out? I must say Tyler was the exception. More

Poorest Customer Service Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to LaGrange to receive any kind of service on my car. I went in a month ago because there was a recall on my Accord. They said there were 2 recalls and they would run tests on my car. Left my car for the day. Came back they said 1 of the recalls was needed on my car (gear box) and the other was fine. They said they did a “quick fix” on the gear box until the new part came in which would be 5 months. Yesterday I went to start my car and it wouldn’t start. First thing I did was call AutoNation Honda, asked them about my options, extended warranty, explained what was happening, etc. The only response I got was, “You’ve got to get your car towed, hope it’s covered under insurance.” The service advisor didn’t ask my name, model of my car, VIN number, anything. He didn’t pull up my account or review my warranty. Well, that wasn’t good enough for me. I took my car to AutoZone because I didn’t feel like dealing with Honda and their unhelpful staff. AutoZone ran a system check on my car for free. They determined it was the battery and could possibly be the alternator or the wiring from the battery to the alternator. I paid for a new battery and decided to drive to AutoNation Honda. I went in to talk to a service advisor (none of which acknowledged me at first) and when I was finally able to speak to someone, he wouldn’t make eye contact, didn’t ask my name, couldn’t tell me what my warranty covered, didn’t stand up to even look at my car, nothing. He basically said there was NO WAY it could be anything resulting from the recall and pointed to a piece of paper with chicken scratch on it to “prove it.” I have an extended warranty on my car, and he said that for them to determine what was wrong with my car they would have to run diagnostics on my car which would cost me $130. They couldn’t tell me what my extended warranty covers until the diagnostic test was run on my car and if it was covered I wouldn’t have to pay the $130, but if it wasn’t covered, I would responsible for the $130 plus any charges and fees to correct the issue. (Sounds like a scam to me since they couldn’t even tell me if the alternator or wiring were covered in the warranty,) I then went outside to weigh my options (which there were none at this point) and looked in to see the service advisor laughing with other service advisors and looking at me. I called my dad and he came up there. I will admit that he was heated when we got there, but he first went in and spoke with the original service advisor I had spoken to. He asked to speak to the service manager, when the original service advisor quickly responded with “he’s at lunch.” (It was 10:45AM, but ok). My dad proceeded to explain the warranty and the recall and another service advisor stepped in to help at the sight of extreme frustration from my dad and I. He proceeded to come outside and look at the car (the most anyone there had done all day) and explained again that there was NO WAY it could be the black box on the battery and there was NO WAY it was involved with the recall. I continued to express my frustration and just began crying because I was exhausted of explaining myself. He requested someone run a test for the alternator. After about 20 minutes he came back and said that it was the black box on the battery and it was the battery sensor that was INVOLVED WITH THE RECALL (aka everyone was wrong). He said he would put in a rush order for the part, but we were “at the mercy of Honda on when they would receive the part.” I left. About an hour later I received a call from the service manager. We spoke for about 15 minutes. At first he was rational, but the conversation ended in him telling me that I handled it the wrong way. He said I never should have taken my car to AutoZone for a new battery and he said I should have called him first. Well, I explained that they were the first people I called, but I was unhappy with the cusomter service and I went somewhere else. He said that I should have asked for the service manager. I said “I did, on 2 separate occasions. Both times I was told you were busy and that was the end of the conversation.” He said “well all of my service advisors have my cell phone number and it’s on my business card.” I said “well none of them were willing to give me your cell phone number and I don’t have your business card” (he still hadnt even given me his name at this point). I just said I was disappointed with the customer service and how the entire thing was handled. He proceeded to raise his voice at me and said, “if you ever come in here pointing your finger at any of my service advisors again just know I will ALWAYS win.” And he hung up on me. Let me just say I NEVER pointed a finger at any of the service providers and I NEVER saw the service manager. He was going solely off of what the lousy service advisor had described to him and did not even care to bear about my experience. He never once admitted they were wrong in how they handled the situation. I will NEVER step foot on an AutoNation premises again. More

Great service! I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that w I recently bought a new 2017 Honda Ridgeline at Autonation Honda Columbus. I brought it back a couple weeks later for some minor cosmetic fixes that were noted during the sale. Nakia in the service department assisted me and she was great! She made certain that all my questions were answered and no matter how small the request was, she took care of it. When I pay that much for a vehicle, I expect it to be made right. Nakia also brought the paperwork and my key fob to me where I was sitting. It wasn't like other service departments that call you up to the desk when your vehicle is ready. But then I was getting warranty work done and only had to sign. And then my truck was sitting right out the front door of the dealership, ready for me to head home. A very pleasant visit! Thank you, Nakia! (I have to return for parts to be installed so I can't rate the quality of work yet or price since it's warranty) More

INCOMPETENT - Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal poss Have a 2013 Accord LX 60k miles. Wife attempted to leave for work car wouldn't start. Immediately thought to myself positive battery terminal possibly corroded . Upon inspecting and pouring baking soda water over to dissolve noticed the terminal connection had completely eroded away. Never in all my years had seen such. Thinking possibly easy fix, went by Honda parts department only to wait 15 minutes while clerk on phone attended to another customer. Unfortunately not an easy fix as I had hoped. Entire battery harness positive side would have to be replaced- cost $160 . Car is only three years old still with original battery - shouldn't happen, but admit battery most likely due to expire at anytime. Car was in home garage , returned home 10 am to have towed to dealership $125. Received no call from service tech.Thusday and most of Friday. . After three attempts to call tech assigned for status late Friday , he quoted part at $100, labor at $350.. He replied part would have to be ordered and should have ready by Monday- Monday afternoon again no follow up call received from tech so I called - car promised by 6 pm . Dropped wife off for pickup and service Tech that checked her out (Brett) casually mentions Oh, you the one with the rodent issue chewing through wiring harness. Confused , Wife asked if it wasn't corrosion and he replied no it was due to a rodent chewing through harness. I went back following day spoke with Ken, service mgr and questioned the rodent comment noted on receipt since the car is in our home garage with door shut or work garage 99.9% of time. He shrugs shoulders and replies I guess that's what they found....I reply that's absolute BS and proceed to show a picture taken of the correded battery terminal connection that had dissolved half into. He non chalantly shrugs shoulders again and said well I didn't see it but I did see the corrosion ...Advised service mgr I wasn't blaming him for Honda making a less than quality battery harness but he certainly needed to be aware of bs his techs are putting out. I will never ever buy another Honda product since using less that quality components for a new vehicle and certainly never recommend or use this dealership or service dept. RIdiculous in every way. More

Superb customer service! On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explaine On Thursday, December 24, 2015, I called AutoNation Honda of Columbus at 8:04 a.m. and, thankfully, spoke with Jeff Mitchell (with Honda). I explained that my mom’s vehicle had not been working for at least 3 weeks. A few people tried to help, but there was no solution. I mentioned that I would be coming in to town on Monday (from Texas) and if I had to wait until then to get the car towed over for service, I would do that. Jeff immediately said, and it brings tears to my eyes writing this: Oh no. We can do that today. If your mom hasn’t had her car we’ll get it over here. She should not be without her car. He assured me that someone could be at her house, within the hour, to tow the vehicle. At 10 a.m., my mom informed me that the towers (from Wimmers Towing Company) just left her house. Jeff called me at 1:15 p.m. and informed me about the initial status of the vehicle and the kind of work that was expected to be done. He was very kind in explaining to me, in layman’s terms, what was going on and the decisions I might have to make. Jeff and I were in communication about the status of the vehicle on Monday and Tuesday. He thought the car would be ready on Tuesday, which would have been great for me since I would have still been in town, but that wasn’t the case; the car would be ready on Wednesday. I asked if we could get the car towed to my mom’s house and he said, “I will get it over there if I have to bring it over there myself.” (Again, tears are forming!) I talked with Jeff on Wednesday to settle the bill and thank him again for all he had done for us. At that time he informed me that it was pouring down rain and he would have to coordinate the tow service. I really believe, if it weren’t for that downpour, Jeff would have delivered the car himself! That he even offered put him on a high pedestal. I am so grateful for Jeff and the service department for making my family’s needs a priority; that they would go the extra mile is heart-warming. I sure hope this review grants them proper recognition for their outstanding service and dedication. With Endless Thank Yous, More

Great department Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of Car was serviced quickly and the service advisor was very knowledgeable and helpful. Jefftey explained exactly what my car needed and I was advised of the cost beforehand. A very pleasant experience. More

Sonic the Civic Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson Friendly service very helpful not pushy or rushed would suggest to anyone to take their vehicle there for service and sales Thank you Roy Johnson More

recent experience MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BO MY OLD EXPERIENCE THERE WAS SO BAD BUT SINCE JEFFREY MITCHELL CAME EVERYTHING HAS BEEN NOTHING BUT WONDERFUL BECAUSE HE REALLY CARES HE IS A1 IN MY BOOK!!!! More

I WILL NEVER GO BACK I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with c I have taken my car to Carl Gregory Honda for two oil changes in the past with no problem. I noticed that their price for an oil change, even with coupons, was a little pricey but no complaints due to seemingly good service. ...at least not until this past Friday (October 31st). On October 31st I received a recall notice for airbag inflators on my car. Naturally, I called the closest Honda dealership, Carl Gregory, to schedule an appointment. I was able to set up an appointment to get, but was told that there was a possibility that my car would need to be kept in the dealership overnight. This posed a big problem for me because I would have zero transportation to pick my car up when it was finished. I voiced this concern to the rep I was on the phone with and she said that Carl Gregory Honda does not have a loaner car program (very shocking) but they will work with enterprise to get me in a car. After I got off the phone, it hit me that enterprise is a car rental service and that by her saying "they would get me in a car" it dawned on me that I would more than likely need to pay for this. So, in an attempt to call back and get clarification on the enterprise car program, I tried calling the Carl Gregory Service Department with the number listed on the website. My attempts were in vain. I called this number FOUR times without an answer. I even left TWO voice mails. I saw on the website that they have live chat. This was totally useless because the chat is through the sales department and all they did was provide me with a number to the service department. I called this number TWICE and received no answer. So that’s a total of SIX ignored phone calls from me. The next day (Saturday November 1st) I tried calling the service department again. I called TWICE with no answer and left a message. By this point I was very frustrated to say the least. I began thinking what kind of business is this? How can you have a department full of employees with no one available to answer a phone? At this point I considered cancelling my appointment with Carl Gregory and going to the Honda Dealership in LaGrange. However, LaGrange is over an hour away from me so I decided to go through Carl Gregory. Due to the fact that no one was answering after I have called a total of EIGHT times, and my appointment was scheduled for Monday (November 3rd) at 10:30, I decided to drive out to the dealership (20 minutes away from my home) to be sure that my questions were answered. When I got to the dealership I spoke with Cindy and she was very helpful. My service Consultant, Roy was not in so she took care of me. She answered all of my questions and signed me up with the courtesy shuttle service. I also told her that I would not have transportation to pick my car up in the event of it having to stay overnight. She again mentioned the enterprise car program and told me that I would have to pay for the rental car. I told her that I refuse to get a rental car if I had to pay for it. She then told me that they may be able to do a pickup although they regularly don't. Monday (November 3rd) at 10:30 I dropped my car off and was greeted again by Cindy. She told me that for my model, they would need to inspect the airbags and determine whether or not they would need to be replaced. This inspection takes 4 hours. She said that at 3pm they will call me and let me know if the airbags needed to be replaced, if so the car would need to stay overnight. As Cindy was finishing up my paper work, she called out to Roy, and said "Roy! Say hello to Ms. Grady, you’re her service consultant." Roy didn't even look up from his computer screen. He just gave me a very somber "hi." Cindy told me that the next shuttle service was at 11:05 so I waited in the lobby until then. At 11:01 I checked my phone and saw it was close to 11:05 so I got up and go over to Roy. I approach his desk and he says nothing to me. I say “excuse me. I am supposed to catch the 11:05 shuttle, where should I go?” He looks up at me and says "well there's the driver leaving now." I followed behind the driver and got in the car and realized that if I never got up, Roy would not have told me the shuttle was leaving and I would have been stuck at the dealership waiting another hour!! At 3pm I was expecting a call from the dealership letting me know about my car's inspection. At 3:05 no call, at 3:15 no call. Finally at 3:30 I call Roy's direct line TWICE and get no answer, so I left a voicemail. I call Cindy's direct line TWICE and leave a message and get no answer. I call the service department number THREE times and get no answer. I go on the live chat with Shannon Kane and I express to her my need to get in contact with someone from services. She gives me a number and pretty much says she can’t help me then leaves the conversation. I call this number and finally get someone, Yasmin I believe her name is. Yasmin tells me that the car will need to stay overnight and that they have ordered the parts. I tell Yasmin that I don't have transportation to get my car when it's finished and ask her if the shuttle service does pickups. She says no. At this point I am down right pissed because they do drop offs but don’t do pickups... what sense does that make?! After stressing this issue to Yasmin, she says that she will attempt to do a pick up. Later that evening, at 6:32pm to be exact, Cindy returned my call and left a voicemail saying "Hey Ms. Grady this is Cindy with Carl Gregory. Listen, they did order parts for your car today and Mr. Roy is your advisor. I just took your information to help him. And I got a big note here that you will need a shuttle back... IN GREAT BIG LETTERS, and then I've got this phone number here that you gave me…so anyway he will call you as soon as he gets you done. Thank you very much Cindy with Carl Gregory." When I dropped my car off, she told me that they would call me at 3pm. However, she doesn't call me until after 6:30pm!! THIS IS UNACCEPTABLE !! This situation has been EXTREMELY stressful. I have never in my life received such AWEFUL service. The lack of communication between the employees and customers is downright pathetic. Make no mistake, I do not blame the employees. I blame management because the employees are a direct reflection of their managers. I for one will NEVER EVER be back at Carl Gregory Honda! More

Took van in with a simple problem. Told them what I wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this wanted done. I was given all kinds of excuses why work could not be done. When I asked for van suddenly they want to fix the problem. Don't let this place take your money and waste your time. More