AutoNation Honda Columbus - Service Center

Very dependable, knowledgeable and is able to complete my service in a timely manner. Always keeps you up dated on progress of repairs and if there is any additional repairs required service in a timely manner. Always keeps you up dated on progress of repairs and if there is any additional repairs required More

It's very clean to wait for your vehicle while it get serviced. The coupons really helped me save on my tires and alignment. Service Advisor was friendly and helpful when it came to me making a good choi serviced. The coupons really helped me save on my tires and alignment. Service Advisor was friendly and helpful when it came to me making a good choice about my service. The wait time was not that long. Mechanic did a good job. I recommend Auto Nation to anyone. More

Courteous, professional staff. Thank you Woo for taking care of my car problems. They made repairs in a reasonable amount of time. Cost was considerably less than quoted from another Honda Dealer. care of my car problems. They made repairs in a reasonable amount of time. Cost was considerably less than quoted from another Honda Dealer. More

Excellent ! Best service writer I've ever dealt with. I'm sorry I don't remember the service writers name but he went far above what you would expect at a dealership. Thank You I'm sorry I don't remember the service writers name but he went far above what you would expect at a dealership. Thank You More

Prompt check-in and great service provided this day. The service advisor was very professional and attentive. The waiting room and coffee areas were very clean. service advisor was very professional and attentive. The waiting room and coffee areas were very clean. More

All requested services were performed in an acceptable period of time. Service Advisor was personable and discussed the prices for requested work. Service call me to confirm repairs needed. period of time. Service Advisor was personable and discussed the prices for requested work. Service call me to confirm repairs needed. More

Great service department! The service did not take as long as I thought it would take! Tyler was very helpful!! I recommend the service department to my friends and family. long as I thought it would take! Tyler was very helpful!! I recommend the service department to my friends and family. More

Don't stand behind their products. Drive an already damaged car causing further damage on a clutch that shouldn't be driven. Then they call someone who makes no decisions about the car despite having m damaged car causing further damage on a clutch that shouldn't be driven. Then they call someone who makes no decisions about the car despite having my phone number from me, the tow company that towed it and the person they called. Threaten to charge storage fees for my vehicle despite the service manager stating he would reach out to honda for me to see what could be done. Multiple employees telling me that the damage they found wasn't caused by me, but the second I reached out to hinda myself all of a sudden the clutch is burnt out but they never informed me of this damage. More

A very bad experience Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worke Got to the shop 10 minutes before my scheduled appointment time. I was greeted by Tyler K who was professional and pleasant. I went inside and worked with Megan T to get the process started. This is where the problems started. I told her I had an appointment and was early and was told me that it would be an hour before they could get to my car. After I waited an hour and 15 min with out any contact I went and asked her if there was a problem. She said she would need to go find out. 15 more minutes and she said they were waiting for a specific lift because I have an S2000. I then waited for them to get to my car. There was at no time that I was informed about the progress without initiating the question. When the service was complete megan had gone to lunch without giving me an update so Tyler came and got me. When he pulled up the invoice it was for $20 more than I had been quoted when I made the appointment . Another service advisor came and helped get the invoice correct. The finalthing is the tech had left his mess in my car. The entire visit took 2-1/2 hours for a 15 minute job. What part of service and advisor did your team carry out? I must say Tyler was the exception. More

Poorest Customer Service Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to Save your time and money. This place is a scam. Used to go when it was Carl Gregory Honda and it wasn’t bad, but now I am going to start commuting to LaGrange to receive any kind of service on my car. I went in a month ago because there was a recall on my Accord. They said there were 2 recalls and they would run tests on my car. Left my car for the day. Came back they said 1 of the recalls was needed on my car (gear box) and the other was fine. They said they did a “quick fix” on the gear box until the new part came in which would be 5 months. Yesterday I went to start my car and it wouldn’t start. First thing I did was call AutoNation Honda, asked them about my options, extended warranty, explained what was happening, etc. The only response I got was, “You’ve got to get your car towed, hope it’s covered under insurance.” The service advisor didn’t ask my name, model of my car, VIN number, anything. He didn’t pull up my account or review my warranty. Well, that wasn’t good enough for me. I took my car to AutoZone because I didn’t feel like dealing with Honda and their unhelpful staff. AutoZone ran a system check on my car for free. They determined it was the battery and could possibly be the alternator or the wiring from the battery to the alternator. I paid for a new battery and decided to drive to AutoNation Honda. I went in to talk to a service advisor (none of which acknowledged me at first) and when I was finally able to speak to someone, he wouldn’t make eye contact, didn’t ask my name, couldn’t tell me what my warranty covered, didn’t stand up to even look at my car, nothing. He basically said there was NO WAY it could be anything resulting from the recall and pointed to a piece of paper with chicken scratch on it to “prove it.” I have an extended warranty on my car, and he said that for them to determine what was wrong with my car they would have to run diagnostics on my car which would cost me $130. They couldn’t tell me what my extended warranty covers until the diagnostic test was run on my car and if it was covered I wouldn’t have to pay the $130, but if it wasn’t covered, I would responsible for the $130 plus any charges and fees to correct the issue. (Sounds like a scam to me since they couldn’t even tell me if the alternator or wiring were covered in the warranty,) I then went outside to weigh my options (which there were none at this point) and looked in to see the service advisor laughing with other service advisors and looking at me. I called my dad and he came up there. I will admit that he was heated when we got there, but he first went in and spoke with the original service advisor I had spoken to. He asked to speak to the service manager, when the original service advisor quickly responded with “he’s at lunch.” (It was 10:45AM, but ok). My dad proceeded to explain the warranty and the recall and another service advisor stepped in to help at the sight of extreme frustration from my dad and I. He proceeded to come outside and look at the car (the most anyone there had done all day) and explained again that there was NO WAY it could be the black box on the battery and there was NO WAY it was involved with the recall. I continued to express my frustration and just began crying because I was exhausted of explaining myself. He requested someone run a test for the alternator. After about 20 minutes he came back and said that it was the black box on the battery and it was the battery sensor that was INVOLVED WITH THE RECALL (aka everyone was wrong). He said he would put in a rush order for the part, but we were “at the mercy of Honda on when they would receive the part.” I left. About an hour later I received a call from the service manager. We spoke for about 15 minutes. At first he was rational, but the conversation ended in him telling me that I handled it the wrong way. He said I never should have taken my car to AutoZone for a new battery and he said I should have called him first. Well, I explained that they were the first people I called, but I was unhappy with the cusomter service and I went somewhere else. He said that I should have asked for the service manager. I said “I did, on 2 separate occasions. Both times I was told you were busy and that was the end of the conversation.” He said “well all of my service advisors have my cell phone number and it’s on my business card.” I said “well none of them were willing to give me your cell phone number and I don’t have your business card” (he still hadnt even given me his name at this point). I just said I was disappointed with the customer service and how the entire thing was handled. He proceeded to raise his voice at me and said, “if you ever come in here pointing your finger at any of my service advisors again just know I will ALWAYS win.” And he hung up on me. Let me just say I NEVER pointed a finger at any of the service providers and I NEVER saw the service manager. He was going solely off of what the lousy service advisor had described to him and did not even care to bear about my experience. He never once admitted they were wrong in how they handled the situation. I will NEVER step foot on an AutoNation premises again. More