AutoNation Honda Columbus - Service Center

I stopped using this dealership when it was owned by Carl Gregory due to the service I received in 09/2011 regarding a recall. In 01/2017 I went back to have the car serviced and for another recall issue. T Gregory due to the service I received in 09/2011 regarding a recall. In 01/2017 I went back to have the car serviced and for another recall issue. The service was ok I guess but I was less than pleased with the resolution of the recall issue and stopped using their services again. I returned again in 01/2022 for service and tire replacement and was very happy with the entire experience. I returned on 02/2023 for annual service and also for help finding a water leak inside the car. I was overall satisfied with the annual service. As for the leak all I was able to find out was that I did indeed have a leak but no one there could find where it was coming from. I was advised to take it to a body shop. Since Auto Nation has a body shop I asked why they could not look at my car. So apparently they looked and I was told again that I had a serious leak and no one could find it. I was again referred to a body shop. I think all of your service employees are very nice and I have been treated well by them. What completely astounds me is that the Honda Dealership where I went for help with my 2006 Civic that has only 35,036 miles on it, so I don't feel like it is worn out or misused, has no one there that could actually find the problem or fix it for me. I waited until now to respond to your survey request because I just wasn't sure what to think about the entire experience or how I should respond to it. I guess I can say I found the experience disappointing. More

I was glad to have an appointment so fast. I had a very nice experience with service advisor Woo Lee, he was very polite and helpful to help me understand the frequency and need of car service I had a very nice experience with service advisor Woo Lee, he was very polite and helpful to help me understand the frequency and need of car service. I appreciate his interest in providing great customer service. More

They are very thorough with explaining the services they recommend and provide. Very mannerable as well. recommend and provide. Very mannerable as well. More

The process to schedule the appointment was very easy. The service advisor was courteous and friendly, and text me as soon as the car was ready. The service advisor was courteous and friendly, and text me as soon as the car was ready. More

I had a really good experience. My Customer Service Associate, Trevor, was outstanding as he always is. His commitment to taking care of his customers is top notch! My Customer Service Associate, Trevor, was outstanding as he always is. His commitment to taking care of his customers is top notch! More

Very friendly and explained everything so that I would understand what the issues were with my vehicle understand what the issues were with my vehicle More

Trevor has always taken care of me in a totally professional manner. Waiting room is very comfortable professional manner. Waiting room is very comfortable More

AutoNation Honda keeps my 2010 Honda Accord running and looking like new in 2023. Thank you for the awesome service. looking like new in 2023. Thank you for the awesome service. More

Great customer service. They treat you like family! I recommend this location. They will take great care of you. They treat you like family! I recommend this location. They will take great care of you. More

Trevor in the service department was so super helpful! He helped me file a warranty claim on my vehicle and had my car repaired with the quickness! :) He helped me file a warranty claim on my vehicle and had my car repaired with the quickness! :) More