AutoNation Honda Columbus - Service Center

Excellent Service Professional Staff that provide a friendly atmosphere to the customer. Thanks to Trevor for his outstanding service in keeping us updated and making sure we were satisfied. friendly atmosphere to the customer. Thanks to Trevor for his outstanding service in keeping us updated and making sure we were satisfied. More

Won’t give a 1 star review because my car was definitely taken care of. Pretty disappointed though in how long it took. The appointment was not a walk-in, it was scheduled. I scheduled it for 7am on my day taken care of. Pretty disappointed though in how long it took. The appointment was not a walk-in, it was scheduled. I scheduled it for 7am on my day off so I could get it done quickly and have the rest of the day to relax. Instead, I was there for 4 hours and 45 minutes waiting for a simple oil change and tire rotation. Absolutely absurd. My mom had an oil change/tire rotation scheduled for today at 8 (this review is only based on my experience, not hers). She talked to the service rep and asked if it was going to take as long as mine did, and he said no, it should not have taken that long yesterday, they weren’t busy. (It was also told to her this morning that it would only take 2 hours. Yet she sat there for 4, also for a simple oil change). But nevertheless, I sure enough sat there for near 5 hours. I can pretty confidently say, unless I have something to be covered under warranty, I will NOT be returning for any services. More

Very clean and very responsive. Great customer service! Safe and friendly location! They have a wonderful staff Great customer service! Safe and friendly location! They have a wonderful staff More

Very helpful and responsive. Andrew has been especially helpful in getting my car fixed and returned in a timely manner. Andrew has been especially helpful in getting my car fixed and returned in a timely manner. More

2018 HRV with paint issues that is covered by Honda. The dealership has been delaying this repair for 3 months because their body shop is not certified to make paint repairs. We have bought 4 cars from The dealership has been delaying this repair for 3 months because their body shop is not certified to make paint repairs. We have bought 4 cars from them, but will no longer deal with them. More

They really know how to get people in and out in a timely manner. I always leave my vehicle and pick up afterwards, never came across an issue with the service department! manner. I always leave my vehicle and pick up afterwards, never came across an issue with the service department! More

Andrew in the Service Dept was excellent, he was very knowledgeable and helpful in this process. Andrew in the finance dept was excellent , they both took their time in helping me to make the right decis knowledgeable and helpful in this process. Andrew in the finance dept was excellent , they both took their time in helping me to make the right decision. I am grateful for them both. I came because my car was damaged and thought it could be repaired, ended up getting a brand new car. More

The service advisor, Trevor, was so much help in getting my vehicle in for its first servicing.He found my phone which I had left at the service desk and ensured it got into my car so it would be there when my vehicle in for its first servicing.He found my phone which I had left at the service desk and ensured it got into my car so it would be there when the servicing was finished. The car looked great and clean when I picked it up. Servicing did not take long and I had the vehicle back within the hour. Trevor was friendly, professional and a joy to work with. The type of person you want as a service advisor, someone able to answer questions when I call. More

On a road trip with Grandchildren. Cat started to run hot. Trevor, Woo and Lowe were great especially Trevor. He kept me updated on progress and had a shuttle for me to hotel. They wor Cat started to run hot. Trevor, Woo and Lowe were great especially Trevor. He kept me updated on progress and had a shuttle for me to hotel. They worked really hard to get my car fixed and on my way. They saved the day. More