AutoNation Honda 385 - Service Center

Always professional! Chris Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. representative! I’ve never had any issues with the service at this dealership. More

This was not a good service experience. My car showed it needed B7, so I signed up online for an appointment for that service and was shown it would be $190. On arrival, the service person told me they did needed B7, so I signed up online for an appointment for that service and was shown it would be $190. On arrival, the service person told me they did not know what B7 was. It was not listed in the system. After checking with others, she came back with the information, input each part of the service individually, and then told me it would be $100 more than it showed online. When I pointed out that the online price was different she said she would give me a discount. She took about $50 off. I am still wondering why there was a price difference. She had no idea. The waiting area was loud. I could hear two different televisions and loud rock music at the same time as I waited. I suspected that they had finished with my car because I saw one that looked like mine in the exit area, but no one approached me, and from the positioning, I could not be certain ir really was my car. 15 minutes later the service person said, “I’m going to check on your car.” Turns out the one that was sitting there for a least 15 minutes, ready to go was mine. While there, I asked to speak to any one in finance on another matter. The person at the front desk said she did not know when someone in finance would be there. I checked back multiple times, including right before driving off the lot. I couldn’t get assistance. This was the worse experience I have had at this dealership. I cannot recommend it and I do not know if I will ever go there for service again. More

I arrived for my 10:00am appointment 10 minutes early. The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I to The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I told him clearly, “Oil Change, Rotate & Balance the Tires, and NO extras”. He challenged my needs and I repeated “Oil Change, Rotate & Balance the Tires, and NO extras”. He then proceeded down a list adding “decline” to each of the items as he called them out. He repeated “Timing Belt Replacement” more than once. Note: According to the owners manual this would not even be a consideration until 60,000 miles and then only if operated in severe environments or towing which is not applicable to my truck. My truck currently has 47,438 miles and does not meet the requirements as stated in the manual. There were no comments by Joshua as to the need for any of these extra items as pertains to my truck, i.e., required maintenance codes. I provided him with a mail out discount coupon that had expired on 31 August, which he replied that it could not be used since it expired. I told him that the service writer who made my appointment prior to 31 August said it could be used. He stated No, it’s expired. I also mentioned to him the discount was on your website, which he was unaware of. Later while I was waiting, I showed him the website ad and he applied the discount. He should have been aware of existing offers you provide. My truck was moved to the service bay at 10:00 am. and the mechanic started working on it immediately. At 10:45am I observed my truck brought up to the garage exit lane. I waited awhile for Joshua to notify me it was ready. When he didn’t come out so I went to his desk and he was gone to a meeting. Another service rep started to finish my paperwork and Joshua returned and said he would take care of it. I offered to wait at his desk while he finished it and he asked me to sit down until he completed the paperwork, which I did. I observed him make at least 3 different trips to the service garage with other paperwork in-hand. After 40 minutes he finally came out to tell me my paperwork was done and I could check out. Now go figure, it took the mechanic only :45 minutes to finish my truck and Joshua over 40 minutes to finish my paperwork. What’s wrong with this picture? If your time is worth money, so should mine. No, I am not satisfied with AutoNation Honda 385 service, and I’m not sure I’ll ever return. I have been with AutoNation Honda 385 (previously Dobbs Honda) sales and service, since 2010 and the service environment and attitude is now unacceptable. More

The dealership was clean and followed all the safety protocols to keep everyone safe. Wish the check in was more efficient though. Needs a check in person waited for thirty minutes for someone to come protocols to keep everyone safe. Wish the check in was more efficient though. Needs a check in person waited for thirty minutes for someone to come and see us even with an appointment. More

Very courteous and friendly. Explained the time needed to resolve the problem and communicates accordingly. Explains the services that will be needed in the future according to the mileage on the vehicle. to resolve the problem and communicates accordingly. Explains the services that will be needed in the future according to the mileage on the vehicle. Very professional. More

The only problem I have with them is their lack of manpower to handle the recall for the fuel pump.They only do it on week days when I have to go to work manpower to handle the recall for the fuel pump.They only do it on week days when I have to go to work More

The service advisor was professional, knowledgeable and friendly. Even though there were many customers the service advisor took her time with me and my problem. Work was completed the same day. friendly. Even though there were many customers the service advisor took her time with me and my problem. Work was completed the same day. More

Service was excellent, staff was friendly, courteous, and the girl that took care of me showed an extremely kind and professional attitude. I will definitely let family and friends in town know what great s the girl that took care of me showed an extremely kind and professional attitude. I will definitely let family and friends in town know what great service we received More

Josh was very friendly first thing in the morning. Service was timely. Jessica was helpful when I picked up my car and Josh was at lunch. Forgot to reset tire pressure after rotating the tires and I Service was timely. Jessica was helpful when I picked up my car and Josh was at lunch. Forgot to reset tire pressure after rotating the tires and I had to return to get this done. More