AutoNation Honda 385 - Service Center
Memphis, TN
683 Reviews of AutoNation Honda 385 - Service Center
Doug Arnold was friendly, helpful, and saw a safety issue with one of my tires I was not aware of - threads were showing on the tire! He answered my questions and kept me informed throughout the process of with one of my tires I was not aware of - threads were showing on the tire! He answered my questions and kept me informed throughout the process of getting my tires replaced. Great job of customer care and focus. More
I think they did a good job on giving me good service. I was told approximate time my car would be ready and they we very close to that time. The cost was a little pricey but I expect that when you go to a was told approximate time my car would be ready and they we very close to that time. The cost was a little pricey but I expect that when you go to a dealer for service. I go to the dealer because I can trust them to do it right or if they make a mistake , and after all who doesn't make some, if you do any thing a one time or the other you will make a mistake. They do not charge you for their mistakes. More
Want your care to be held for 30 hours to do a recall on a fuel pump, want to drop your car off at 7:30 for an oil change only to come back at 5:00 to realize they've done nothing. In both cases no on a fuel pump, want to drop your car off at 7:30 for an oil change only to come back at 5:00 to realize they've done nothing. In both cases no phone calls. If that sounds awesome this is your place. More
Service Advisor was courteous but not clear at times Service Advisor was courteous but not clear at times when explaining the pre-service work-order. The order that I signed did not include the cost of Service Advisor was courteous but not clear at times when explaining the pre-service work-order. The order that I signed did not include the cost of labor. I was informed that the labor cost was included in an email sent to me. More
I had to reschedule my initial appointment, and didn’t realize I selected a further out date. They were able to get me and taken care of quickly and with great customer service. realize I selected a further out date. They were able to get me and taken care of quickly and with great customer service. More
Best service. easily understand the concerns. Chris Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. More
Couple of Service Advisors are rude and careless about customer. Had pretty bad experience with Josh. There are couple of other people I interacted who were really courteous and helpful but man this guy j customer. Had pretty bad experience with Josh. There are couple of other people I interacted who were really courteous and helpful but man this guy just killed my experience. I was planning to get my brakes and tires done there too but thought there are other places who give better respect. I still have 3 star just because of work delivered and other good Service Advisors. I wish I have their names. I agree they are short of people but that doesnt mean you can show your frustration customers who came to get some work done. More