AutoNation Honda 385 - Service Center

My experience with this dealership has always been exceptional, the staff is always courteous and friendly, especially Chris Higgins, whom always go out his way to get my pilot in and keep me informed exceptional, the staff is always courteous and friendly, especially Chris Higgins, whom always go out his way to get my pilot in and keep me informed on the needs and what’s best fir my car. I absolutely will continue to service my car at auto 385 More

Very disappointing visit. I came in to get a leaking tire fixed, which had been consistently leaking for approximately 7 weeks. I was told that they couldn't find the leak and was sent home with the same lea fixed, which had been consistently leaking for approximately 7 weeks. I was told that they couldn't find the leak and was sent home with the same leaking tire. I had an appointment and still waited for over 3 1/2 hours at the dealership to be told that if the tire continued to leak to bring it back. If the tire has been leaking already for 7 weeks, it is going to continue to leak. I have a tire protection plan. If Honda cannot find the leak, then replace the tire instead of sending your customers back out on the road with a faulty tire. To top everything off, the girl who handed my keys back to me got irritated when I asked questions and basically brushed me off. It was my problem to solve somehow. Like I said - very disappointing. More

The staff was friendly & courteous. My appointment was set for 12:30, but they had an opportunity to pull me in early and get me back rolling. set for 12:30, but they had an opportunity to pull me in early and get me back rolling. More

Well organized and very professional. Customer Service was so on point in how they handled the customers. Love it! was so on point in how they handled the customers. Love it! More

I dropped my 2019 Honda Odyssey off at AutoNation Honda 385 AGAIN for repairs to my failing Infotainment system. I have taken it for the same problems several times before, and although they said each time 385 AGAIN for repairs to my failing Infotainment system. I have taken it for the same problems several times before, and although they said each time that it was repaired, it still failed. I dropped by there on the third day, as I was in the vicinity, to check on the status, as I had had no communication from anyone at the dealership. The van was in the side parking lot. When I asked about the status, a general manager told me it was next into the shop. It stayed there 4 full days, and the service department said it was fixed. Within 3 miles of leaving the dealership the Infotainment system started doing its failing thing again! In fact, it is worse than ever - cannot adjust my a/c or use my navigation!! I called the general manager, explained my frustration and told him I would bring it back to them again! Thanks, Ronald Howell More

Never answer phone, have to call salesman to get to service department, when you get there people walk pass you like you are not there, have to ask for manager in order to get help. service department, when you get there people walk pass you like you are not there, have to ask for manager in order to get help. More

My experience with Honda was professional and everyone including my Service Advisor (Chris Higgins) displayed great customer service . My wait time for my oil change and tire rotation was minimal and the including my Service Advisor (Chris Higgins) displayed great customer service . My wait time for my oil change and tire rotation was minimal and the print out signified additional services that was past due which I thought was very informative. Thank you Chris! More

AutoNation Honda 385 facility is clean, and very comfortable. The staff is very friendly and they they provide outstanding service. comfortable. The staff is very friendly and they they provide outstanding service. More

Angela made sure I knew what was going on with my car. What services I needed at the time of service and upcoming. She was very friendly! What services I needed at the time of service and upcoming. She was very friendly! More

Chris was absolutely awesome in his service towards me. He was very attentive from the moment I dropped off my car; keeping me informed during every step of my service until pick up. All I can say is, ask He was very attentive from the moment I dropped off my car; keeping me informed during every step of my service until pick up. All I can say is, ask for "Chris". More