AutoNation Honda 385 - Service Center

Mr Doug is always amazing with me and my family. His customer service is always top notch! I drive all the way in from west memphis Arkansas because of Mr Doug. We are also a St Jude family and he t His customer service is always top notch! I drive all the way in from west memphis Arkansas because of Mr Doug. We are also a St Jude family and he takes the time to ask how my family is doing. That’s what makes him so special. He also takes the time to explain to me what is wrong with my car and advises me when needed. His caring nature shows through his work and professionalism. He’s Truly one of a kind! More

Honda has known the wire harness that connects the tailgate mounted backup camera to the 2017-19 HONDA RIDGELINE chassis is prone to breaking from repeated opening and closing of the tailgate for seve tailgate mounted backup camera to the 2017-19 HONDA RIDGELINE chassis is prone to breaking from repeated opening and closing of the tailgate for several years now. At first Honda required that you bring the truck to the dealership AFTER the camera failed, before the dealer could order a new wire harness and schedule the second visit for the repair. Thankfully Honda is treating the design flaw as a proper recall and repairing all 2017-2019 Ridgelines without having to wait for complete camera failure and make two trips to the dealer. My backup camera has been failing intermittently and the wire harness is visibly cracked so as soon as I found out about the new repair policy I called AutoNation385 and scheduled an 8am appointment. The service advisor offered to rent me a car since I live an hour away. I declined the rental and waited on the repair. The service advisor said they would do their best to get the truck repaired ASAP. I was very pleased that they were able to complete the repair in 3.5hrs, saving me the cost of a rental car and having to make the 60-mile journey to the dealership multiple times. More

Doug was my service advisor and was very helpful. He answered all my questions regarding the recalls on my vehicle, and he guided me through the process. He managed my scheduled service appointmen He answered all my questions regarding the recalls on my vehicle, and he guided me through the process. He managed my scheduled service appointment and was very pleasant and professional. More

I had an appointment and waited 3 1/2 hours to complete 2 simple issues. The female who was my helper was terrific! simple issues. The female who was my helper was terrific! More

The visit was professionally handled. Christopher was courteous and was in contact with me frequently by text. I was highly satisfied with the service. Christopher was courteous and was in contact with me frequently by text. I was highly satisfied with the service. More

He was very helpful and courteous. The wait time was shorter than I expected which was convenient. The wait time was shorter than I expected which was convenient. More

Excellent service and attention to detail. My service adviser listened to my concerns and took the time to answer all my questions. Thanks for the good service My service adviser listened to my concerns and took the time to answer all my questions. Thanks for the good service More

Thankful for a such a pleasant experience with the service department Mr. Mckinnie went above and beyond to make sure my car was up to date with services that was needed I’d refer him any and everyon service department Mr. Mckinnie went above and beyond to make sure my car was up to date with services that was needed I’d refer him any and everyone for all of your car repair and services needed!!! Great job AutoNation!!!! More

Everything went well. I would, though, like to see them revert to their old shuttle schedule, which was a big reason I used their services. If they don’t, there will be ti I would, though, like to see them revert to their old shuttle schedule, which was a big reason I used their services. If they don’t, there will be times when I use another provider. More

Took my sons car in for a recall notice and oil change. The service team informed us the recall did not affect his car. They also noticed something off about a windshield wiper before my son could mention The service team informed us the recall did not affect his car. They also noticed something off about a windshield wiper before my son could mention it. This service department is top notch. They serviced my Accord two weeks before and did an outstanding job More