AutoNation Honda 385 - Service Center

Service department did an excellent job getting me in and fixing my tire issue even though I dropped in unannounced. fixing my tire issue even though I dropped in unannounced. More

Mr. Martin deserves 100 on service that was above and beyond. He was well-mannered, knowledgeable and had the unpleasant task of informing me that my car was not ready but would be the next day. I did beyond. He was well-mannered, knowledgeable and had the unpleasant task of informing me that my car was not ready but would be the next day. I did not have to call to remind him about a shuttle the next day. He called me. To my surprise my CRV was cleaner than when I brought it in for service. Thank you, Mr Martin. More

I have been a customer with AN Honda 385, previously Honda on Mendenhall, for 22 years. I always come to this service center for any need my Honda Civic has. However, the service quality has gone down o Honda on Mendenhall, for 22 years. I always come to this service center for any need my Honda Civic has. However, the service quality has gone down over time, wait time got longer, and the hard part is that no advisor knows you as a regular customer and your car has a history with the center, Since my service advisor John of 15 years left three years ago, I cannot find an advisor who will ask me "What do you come in for?" even though I made an appointment on their website for changing oil. Instead, in my recent visit, the advisor stranger told me that I am overdue for 6 repair and maintenance jobs that will cost half of the value of my old car. After I said that I came in only for oil change, the advisor look unhappy. Before I could ask him any question, he turned to another customer. I am disappointed after 22 years with this center. As the prices are going up due to the bad economy, should the service quality go down? More

The dealership was very fast and prompt. Honda was able to get me an appt in a few days and was able to repair the car the next day. I my experience other dealers have a month wait list and Honda was able to get me an appt in a few days and was able to repair the car the next day. I my experience other dealers have a month wait list and take a few days to repair your vehicle. I was very pleased with the level of professionalism displayed by this company. Any questions I had were answered quickly. I will be going back to Honda for future services because of Kayce and the rest of the team. More

The service person was very courteous and friendly. He explained what was needed and why . He explained what was needed and why . More

The services received at the dealership was the best I’ve seen anywhere. Thanks again. seen anywhere. Thanks again. More

I was waited on Ina fairly timely manner although there was some confusion as who was going to write up my service request was some confusion as who was going to write up my service request More

Person helping me was new and training but was courteous. Oil change to expensive. They did not tell me they used synthetic oil which is more expensive. I just wanted the basic oil change. The should have cl Oil change to expensive. They did not tell me they used synthetic oil which is more expensive. I just wanted the basic oil change. The should have clarified that at the time of setting the service up. More

The customer service at this dealership does an excellent job especially Christopher Higgins, service representative. job especially Christopher Higgins, service representative. More

Franchone Martin professionally exceeded my customer satisfaction expectations with my technical car issues! A very patient kind man. satisfaction expectations with my technical car issues! A very patient kind man. More