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AutoNation Honda 385 - Service Center

Memphis, TN

4.6
683 Reviews

683 Reviews of AutoNation Honda 385 - Service Center

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November 22, 2022

I got my Honda Pilot serviced at Automation and got great service from Doug. He was very helpful and explained everything in detail. More

by arijitray70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Nov 24, 2022 -

AutoNation Honda 385 responded

Hello Arijit, thank you for your positive review. We're happy to have been of service to you.

November 22, 2022

The team at 385 is probably the best in the auto nation. Pun intended. The GM Philip, Josh in sales and Lane and Franchone in the service department are the best I have ever dealt with. Honest heartfelt More

by Richard Lortz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip GM, Josh, Lane and Franchone
Nov 24, 2022 -

AutoNation Honda 385 responded

Hello Richard, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 21, 2022

Very pleasant, took longer than I thought. But overall the experience has been great. Thanks More

by q_kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Nov 23, 2022 -

AutoNation Honda 385 responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

November 18, 2022

Service Team was courteous and informative. They were quick to communicate and understood the customer perspective. More

by chrisandanna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Nov 22, 2022 -

AutoNation Honda 385 responded

Hello, thank you so much for the warm recommendation of the team here at AutoNation Honda 385. Feel free to stop by if you ever need any more help.

November 17, 2022

What a wonderful experience! Chris was most amazing. I took my 17 y/o daughter in with her car to get her first experience dealing with a service department. Immediately, Chris s More

by Emielbarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Higgins
Nov 21, 2022 -

AutoNation Honda 385 responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda 385. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 16, 2022

Dustin was polite and clearly explained all the charges incurred in detail. It was hassle free !! More

by santhosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Nov 21, 2022 -

AutoNation Honda 385 responded

Hello Santhosh, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda 385. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 15, 2022

Dustin helped me out with my battery issue, and he was a good listener. I stated that I was going through something personal, and instead of shooting my conversation down he listened, and gave me the best a More

by Brittanymoore839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, and TJ the mechanic
Nov 18, 2022 -

AutoNation Honda 385 responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2022

The customer service is excellent but the wait time is long. It's unfortunate they did not offer drop off services. More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 18, 2022 -

AutoNation Honda 385 responded

Hi Teresa, we are deeply disappointed by your experience at AutoNation Honda 385. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1308 to discuss what we can do to help.

November 12, 2022

I bought my first Honda Odyssey from Dobbs Honda which become Autonation. I now have my fifth Odyssey and this dealership has always done any service needed. The rear view mirror got loose just befo More

by jmwalker32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nash (nice guy)
Nov 21, 2022 -

AutoNation Honda 385 responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1308 to discuss what we can do to help.

Nov 21, 2022 -

jmwalker32 responded

Thank you for your response. It just seems like a lot for both me and the company to make an appointment for something this simple. But if that is what is needed I can do that. By the way, you can't reach the GM through that phone number. That number keeps rotating and the 'O' does the same thing. John Walker

November 11, 2022

Dustin had me in and out of there within an hour. Excellent service! I would recommend him to everyone. More

by Lofton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin and Lane
Nov 20, 2022 -

AutoNation Honda 385 responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda 385 and we hope to be of service again in the future.

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