AutoNation Honda 385

Excellent customer service. My service advisor Mr. Martin was very knowledgeable and extremely helpful during our first service appointment. Will definitely continue using Auto My service advisor Mr. Martin was very knowledgeable and extremely helpful during our first service appointment. Will definitely continue using Auto Nation for all our service needs. More

This was the BEST car buying experience I've had thus far. They were amazing! far. They were amazing! More

I made an appointment online for service to my car, to replace brake pads and to get an oil change. After 3 hours the brake pad issue had not been touched. They did change the oil. I asked to get my car a replace brake pads and to get an oil change. After 3 hours the brake pad issue had not been touched. They did change the oil. I asked to get my car and left the dealership. There was never any communication with me about progress on my car. I had to go ask after sitting for 3 hours. I will NEVER go back to this dealership for service!!? More

Great service, Lane was very helpful with the service and some other things that need to get done in the future. some other things that need to get done in the future. More

Very personable representative at the desk. Horrible time communicating prior to that. You can do better on the phones! Horrible time communicating prior to that. You can do better on the phones! More

Great service done in a timely manner. Each employee was kind and knowledgeable. Will be back Each employee was kind and knowledgeable. Will be back More

The customer service adviser is top shelf. Honda 365 was able to get me rolling and took care of my break job. Great service, great staff. Honda 365 was able to get me rolling and took care of my break job. Great service, great staff. More

Helpful and professional. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. More

We have had the luxury of purchasing many cars in our lives both exotics and traditional. This was the worst buying experience we have ever encountered. I am a very busy traveling nurse/manager and we we lives both exotics and traditional. This was the worst buying experience we have ever encountered. I am a very busy traveling nurse/manager and we were in pursuit of purchasing an economical car that was fuel efficient with the growing gas prices. So, we sat our sights on purchasing the Honda Insight. After endless days of searching on the Internet we came across one located at AutoNation 385. The sales person (Alicia White) was very responsive initially but that came to an abrupt halt after we made a $17k down payment. Her updates and follow up calls became nonexistent. It took days before we received an update on when our car would be shipped to us. After a couple of weeks of waiting, the car arrived filthy. Inside and out. The car had dirt and sand in the carpet. It clearly wasn’t vacuumed. It has a light colored interior and it had black dirty marks on the door panels, arm rest seats etc… We brought this to the attention of the receiving AutoNation dealership in Orlando and their reply was it was nothing they could do because it should have been done at the Memphis dealership and further more their detail guys had left for the day. If the management is interested, we have pictures as documentation. Wow, this was an unpleasant and horrible experience for what we think is a very reliable product. Honda should look closer at who represents and sells their products. Buyer beware of this dealership and salesperson Alicia White. More

My customer service advisor was the best. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. More