AutoNation Honda 385

Service Department was OUTSTANDING. In transit through Memphis, I called about a problem with my new CRV. These gentlemen invited me to stop by, evaluated the problem (which could not be reproduced), took Memphis, I called about a problem with my new CRV. These gentlemen invited me to stop by, evaluated the problem (which could not be reproduced), took the vehicle in and examined it in the shop. All at no charge! They assured us that all was well and safe to continue our journey home to Maryland. Beyond that, both Buzz and Donnie were most pleasant, caring, and involved in the issue. They are both good, kind, Christian gentlemen, and I would have no hesitation taking any vehicle to them for service. Highly recommend their shop! More

Ron Counts was excellent to work with. He is very professional and helpful. He patiently answers questions and is honest. This is my second car I leased from Dobbs Honda and I will continue to come h professional and helpful. He patiently answers questions and is honest. This is my second car I leased from Dobbs Honda and I will continue to come here. More

Kenneth Hubbard and the staff and Dobbs Honda were professional in every way. The appointment was confirmed via email and even though I arrived 15 minutes early (8:45 am), the staff was ready to go. professional in every way. The appointment was confirmed via email and even though I arrived 15 minutes early (8:45 am), the staff was ready to go. Papers were signed, the bill paid, and appropriate "training" was given as to how to set the radio, bluetooth, and other popular features. I have received follow-up emails Kenneth and personal contact from the general manager. Communication has been excellent as well as the service. I highly recommend Dobbs Honda on Mendenhall! More

Our experience with Tim McCrary was wonderful. We turned in our leased Pilot for a new Pilot and it was very easy and straight forward. My wife and I looked at all the available cars and were able to quickl in our leased Pilot for a new Pilot and it was very easy and straight forward. My wife and I looked at all the available cars and were able to quickly negotiate a new lease and were driving off the lot in just a few hours. The entire experience was very friendly without any pressure sales tactics. I would recommend Dobbs Honda to all my friends. More

I cannot think of a time when the car buying experience was better. Sam Abraham was right on top of things and helped me find the best possible deal. I would highly recommend Dobbs Mendenhall to anyone w was better. Sam Abraham was right on top of things and helped me find the best possible deal. I would highly recommend Dobbs Mendenhall to anyone who is interested in a pleasant, stress-free transaction! More

great experience. Price quoted over the phone. everything was just exactly as quoted over the phone. In and out in less than 1 hour. Would recommend this dealership to someone looking to purchase a vehicle was just exactly as quoted over the phone. In and out in less than 1 hour. Would recommend this dealership to someone looking to purchase a vehicle More

Excellent salesman, easy to work with and most importantly, made my wife and I very comfortable. I believe that if a product is high quality, then a purchase is more about how the salesman sells h importantly, made my wife and I very comfortable. I believe that if a product is high quality, then a purchase is more about how the salesman sells himself rather than the item. He was able to meet our demands and was easy to work with, never pressured us, and helped us make informed decisions (which corroborated with our own independent research). He had a wealth of knowledge regarding the automobile in question, and was even willing to walk us through some of the digital features well after the purchase had been completed, showing a genuine care for customer satisfaction. I highly recommend Mr. Biggert to anyone looking to purchase a Honda in the Memphis area. More

We bought a new Honda CRV. Patrick Biggert was our salesman. He was a delight to deal with. Very knowledgeable about the car features. Its obvious he has educated himself on the cars. After we purch salesman. He was a delight to deal with. Very knowledgeable about the car features. Its obvious he has educated himself on the cars. After we purchased the car he informed me on how to use each feature. He really went above and beyond. We will definitely recommend him. We have been doing business with Dobbs Honda since it was Courtesy Honda. Can't imagine going anywhere else. You can thank your staff for that. Billy Kessler gave us a timely quote, very efficient. When we went in to see Young Lee to make the financial arrangements, he was very efficient with a wonderful personality. Our car buying experience was very enjoyable. We didn't want to leave..Haha. More

This was absolutely the greatess car shopping/purchasing experience of all times for my husband and myself. Mr. Bingham was very patient, knowledgeable, and courteous. We did not go in with plans of purchas experience of all times for my husband and myself. Mr. Bingham was very patient, knowledgeable, and courteous. We did not go in with plans of purchasing a car on that day. However, Mr. Bingham's salesman strategies/tactics provided us with an offer that we could not resist. The General Manager was very helpful and friendly during this process as well. I would definitely recommend this dealership to my family and friends. We purchased a 2013 Honda Accord and we are enjoying every bit of it (just as predicted by Mr. Bingham)! More

Service during the sale was great. The staff was very attentive and accomodating. Service after the sale was something else entirely. Arkansas is apparently difficult for leasing, and the process for m attentive and accomodating. Service after the sale was something else entirely. Arkansas is apparently difficult for leasing, and the process for me to be able to get my tags took two whole months. My first attempt at the Revenue office failed, so I called the dealership to ask for help. They said they would fix the issue. I wait for a phone call to say I can try again, but I never receive it. Almost a month later, I call them. They inform me the issue is resolved. So I once again go to the Revenue office and wait for another 45 minutes. Surprise, the issue is still not resolved. This time, I called again. I had to ask for a second dealer tag to be Fed-Exed overnight because I live an hour and a half away and cannot drive there to pick it up. Apparently the GM heard my situation and had the nerve to tell the person helping me that the dealership does not handle tags. First of all, customer service should be the first priority. If you do not know the situation, making a comment secondhand to a customer that is beyond frustrated is ridiculous. I was calling because I was unable to get my tags locally. I specifically left a message asking them to call me when the situation was resolved. The only call I got was from my local revenue office saying basically it was my fault the situation had dragged on for this long, and I would have to pay a $21.00 late penalty. All because a tax-exemption form was needed. So I am the one to blame and has to pay for it. And I never got the phone call I requested. I am hardly one to ever complain, and I do not want this review to be completely negative either. There were good aspects to the sale. It is hard to end on a positive note considering that my lasting impression leaves something to be desired. More