AutoNation Honda 385

Always courteous. Christopher Higgins Makes my time At auto nation Honda Very informative. Great place. auto nation Honda Very informative. Great place. More

Christopher is a very knowledgeable salesman who is very attentive to the customers needs. He communicated the status of my vehicle several times during my visit. I appreciate the services rendered by the t attentive to the customers needs. He communicated the status of my vehicle several times during my visit. I appreciate the services rendered by the team. Thank you More

Service Advisor was courteous but not clear at times Service Advisor was courteous but not clear at times when explaining the pre-service work-order. The order that I signed did not include the cost of Service Advisor was courteous but not clear at times when explaining the pre-service work-order. The order that I signed did not include the cost of labor. I was informed that the labor cost was included in an email sent to me. More

I had to reschedule my initial appointment, and didn’t realize I selected a further out date. They were able to get me and taken care of quickly and with great customer service. realize I selected a further out date. They were able to get me and taken care of quickly and with great customer service. More

Great service FriendlyCourteous AccommodatingWould Great service Friendly Courteous Accommodating Would recommend to everyone who is looking to buy a new or used car in the surrounding area this Great service Friendly Courteous Accommodating Would recommend to everyone who is looking to buy a new or used car in the surrounding area this is the place to go More

Best service. easily understand the concerns. Chris Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. More

Couple of Service Advisors are rude and careless about customer. Had pretty bad experience with Josh. There are couple of other people I interacted who were really courteous and helpful but man this guy j customer. Had pretty bad experience with Josh. There are couple of other people I interacted who were really courteous and helpful but man this guy just killed my experience. I was planning to get my brakes and tires done there too but thought there are other places who give better respect. I still have 3 star just because of work delivered and other good Service Advisors. I wish I have their names. I agree they are short of people but that doesnt mean you can show your frustration customers who came to get some work done. More

Always professional! Chris Higgins is a wonderful service representative! I’ve never had any issues with the service at this dealership. representative! I’ve never had any issues with the service at this dealership. More

This was not a good service experience. My car showed it needed B7, so I signed up online for an appointment for that service and was shown it would be $190. On arrival, the service person told me they did needed B7, so I signed up online for an appointment for that service and was shown it would be $190. On arrival, the service person told me they did not know what B7 was. It was not listed in the system. After checking with others, she came back with the information, input each part of the service individually, and then told me it would be $100 more than it showed online. When I pointed out that the online price was different she said she would give me a discount. She took about $50 off. I am still wondering why there was a price difference. She had no idea. The waiting area was loud. I could hear two different televisions and loud rock music at the same time as I waited. I suspected that they had finished with my car because I saw one that looked like mine in the exit area, but no one approached me, and from the positioning, I could not be certain ir really was my car. 15 minutes later the service person said, “I’m going to check on your car.” Turns out the one that was sitting there for a least 15 minutes, ready to go was mine. While there, I asked to speak to any one in finance on another matter. The person at the front desk said she did not know when someone in finance would be there. I checked back multiple times, including right before driving off the lot. I couldn’t get assistance. This was the worse experience I have had at this dealership. I cannot recommend it and I do not know if I will ever go there for service again. More

I arrived for my 10:00am appointment 10 minutes early. The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I to The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I told him clearly, “Oil Change, Rotate & Balance the Tires, and NO extras”. He challenged my needs and I repeated “Oil Change, Rotate & Balance the Tires, and NO extras”. He then proceeded down a list adding “decline” to each of the items as he called them out. He repeated “Timing Belt Replacement” more than once. Note: According to the owners manual this would not even be a consideration until 60,000 miles and then only if operated in severe environments or towing which is not applicable to my truck. My truck currently has 47,438 miles and does not meet the requirements as stated in the manual. There were no comments by Joshua as to the need for any of these extra items as pertains to my truck, i.e., required maintenance codes. I provided him with a mail out discount coupon that had expired on 31 August, which he replied that it could not be used since it expired. I told him that the service writer who made my appointment prior to 31 August said it could be used. He stated No, it’s expired. I also mentioned to him the discount was on your website, which he was unaware of. Later while I was waiting, I showed him the website ad and he applied the discount. He should have been aware of existing offers you provide. My truck was moved to the service bay at 10:00 am. and the mechanic started working on it immediately. At 10:45am I observed my truck brought up to the garage exit lane. I waited awhile for Joshua to notify me it was ready. When he didn’t come out so I went to his desk and he was gone to a meeting. Another service rep started to finish my paperwork and Joshua returned and said he would take care of it. I offered to wait at his desk while he finished it and he asked me to sit down until he completed the paperwork, which I did. I observed him make at least 3 different trips to the service garage with other paperwork in-hand. After 40 minutes he finally came out to tell me my paperwork was done and I could check out. Now go figure, it took the mechanic only :45 minutes to finish my truck and Joshua over 40 minutes to finish my paperwork. What’s wrong with this picture? If your time is worth money, so should mine. No, I am not satisfied with AutoNation Honda 385 service, and I’m not sure I’ll ever return. I have been with AutoNation Honda 385 (previously Dobbs Honda) sales and service, since 2010 and the service environment and attitude is now unacceptable. More