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AutoNation Honda 104 - Service Center
Westminster, CO
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of AutoNation Honda 104 - Service Center
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August 06, 2021
I visited the service department on 8/2 and was very surprised that there was only one service writer available. There were 6 people in line to be taken care of and Krystal did an awesome job. She work surprised that there was only one service writer available. There were 6 people in line to be taken care of and Krystal did an awesome job. She worked efficiently, carefully and never gave the appearance of being rushed or frustrated with the situation. As always, my car was serviced (I had an oil change done) in a timely manner and I was treated with the respect and courtesy I have enjoyed for over 20 years from this dealership. When I got ready to leave, I asked the service writer who checked me out why there were so few people working. She explained that everyone had quit and the dealership was having trouble replacing them. Despite the difficult working conditions, everyone I encountered did a great job and I think they should be well rewarded for their efforts. More
by blazerneon
Employees Worked With
Krystal (not sure of spelling), and I don't know the name of the other people
July 31, 2021
Zero communication here!! Asked service manager and Zero communication here!! Asked service manager and sales manager to have general manager call me about poor service, nothing! Called twice to ta Zero communication here!! Asked service manager and sales manager to have general manager call me about poor service, nothing! Called twice to talk to him, nothing!! I guess the GM doesn’t care about poor customer service. Recommend you read Yelp before taking your vehicles here! Very sad when most businesses are fighting to keep customers. More
by Frustrated customer
Employees Worked With
Sales manager and service manager and “the call center that isn’t part of our company”.
July 31, 2021
No one answers the phone, prices are so high, I have had Honda cars since 15 years, and now I am actively looking for a different brand just because of the service center, I gave 3 stars because eventually Honda cars since 15 years, and now I am actively looking for a different brand just because of the service center, I gave 3 stars because eventually I found someone at the sales Dept. who was able to help. More
by Disappointed customer
Employees Worked With
can't remember
July 30, 2021
Reviewed warranty items and service schedule of items. Took care of what was needed. Good customer service. Had to wait well past the time promised. Gave a discount for excessive wait. Took care of what was needed. Good customer service. Had to wait well past the time promised. Gave a discount for excessive wait. More
by pepheidi
Employees Worked With
Phillip Clain
July 30, 2021
Great place to bring my car. I bring all my cars here for service. Nice employees and clean atmosphere. They even provide coffee and other drinks for free. for service. Nice employees and clean atmosphere. They even provide coffee and other drinks for free. More
by Cindyplowman65
Employees Worked With
Phillip Clain
July 28, 2021
This survey is not unbiased. They told me that anything less than five stars would reflect poorly on the Service Manager, which pressures me to give five stars. Note that I WOULD have done so anyway, howev less than five stars would reflect poorly on the Service Manager, which pressures me to give five stars. Note that I WOULD have done so anyway, however your overall survey results turn into more of a Good/Bad scale rather than a five-star scale. More
by frsbdg
Employees Worked With
Jennifer Tipton
July 27, 2021
Excellent service. Attentive and friendly staff. Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and t Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and tell you when in the future a service is recommended. More
by Bonnie
Employees Worked With
Phillip Clain
July 27, 2021
Vehicle was brought in for a recall on the driver's safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was def safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was defective. I feel the charge for the diagnostic test was excessive - $100. More
by Tom
Employees Worked With
Krystal
December 02, 2020
Came in for a routine oil change, left the shop with electrical problems - doors locking by themselves, car radio turning on and off, my check engine light coming on. Took the car back in the same day a electrical problems - doors locking by themselves, car radio turning on and off, my check engine light coming on. Took the car back in the same day and the tech who worked on it wouldn't even come out and talk to me. He used the receptionist as a messenger pigeon to talk to me and basically told me there was nothing he could do. I understand that these techs are busy, but he couldn't take 5 minutes out of his day to take a look at my car. Made another appointment for a full diagnostic, turned out that the guy didn't tighten my battery cables properly. It was the tech's fault, and I had to pay the $100 to get it "fixed". Manager was supposed to call me 2 weeks ago to refund me the money, because I should not be the one having to pay almost $200 for a routine oil change. Surprise! Manager never called back. Interesting note: they sent me a message a few days later saying I missed my appointment (which I didn't) so no customer survey was sent out to me. Very sketchy! NEVER GOING TO THIS LOCATION AGAIN! More
by Jenny
Employees Worked With
Can't remember!
November 18, 2020
STAY AWAY!!! My whole intention of going to the dealer was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is quite unconcerned w/ customer service. I can't tell if he's a total joke or just astonishingly bad at his job. His team knows more than he does and his communication is the farthest thing from thorough. First his response to a question about my Honda HR-V was to tell me his wife has a Mini Cooper and she doesn't have that problem. (I wish I was kidding.) Then after he screwed something up his apology was basically: "I'm sorry if you believe . . . however I've never actually done anything wrong." Then he had his team install a remote starter that is incompatible w/ my locking system. Have fun figuring out how I get in and out of my car w/ that one. No apology. No explanation. No attempt to make anything right. He simply stopped returning my messages. Of course, the last question I asked him was "What the h*ll kind of xxxx show are you running over there?" So I don't suspect I'll hear back anytime soon. I can almost guarantee the positive reviews on here are fabricated or they come from well meaning people who only went there once and were lucky to have a good experience. I was one of those until I learned how things really go down. Save yourself the trouble because AutoNation Honda 104 will bite you hard at some point! It's a hot mess over there and it clearly comes from the top down. P.S. Did I mention that when bought the car it was delivered to the parking lot of my condo building at 9:30 PM in a snowstorm and left all night with the windows down so I woke up to an interior covered in ice? Shi*t Show. More
by Jennifer Lynch
Employees Worked With
David Mullen
