AutoNation Honda 104 - Service Center

Friendly, competent service but it was difficult to get an appointment. Had to wait WAY too long. Unfortunately will not return to buy another car. I purchased a service package and regretted doing so. O an appointment. Had to wait WAY too long. Unfortunately will not return to buy another car. I purchased a service package and regretted doing so. Only patronized this dealer because of Costco affiliation. More

I visited the service department on 8/2 and was very surprised that there was only one service writer available. There were 6 people in line to be taken care of and Krystal did an awesome job. She work surprised that there was only one service writer available. There were 6 people in line to be taken care of and Krystal did an awesome job. She worked efficiently, carefully and never gave the appearance of being rushed or frustrated with the situation. As always, my car was serviced (I had an oil change done) in a timely manner and I was treated with the respect and courtesy I have enjoyed for over 20 years from this dealership. When I got ready to leave, I asked the service writer who checked me out why there were so few people working. She explained that everyone had quit and the dealership was having trouble replacing them. Despite the difficult working conditions, everyone I encountered did a great job and I think they should be well rewarded for their efforts. More

Zero communication here!! Asked service manager and Zero communication here!! Asked service manager and sales manager to have general manager call me about poor service, nothing! Called twice to ta Zero communication here!! Asked service manager and sales manager to have general manager call me about poor service, nothing! Called twice to talk to him, nothing!! I guess the GM doesn’t care about poor customer service. Recommend you read Yelp before taking your vehicles here! Very sad when most businesses are fighting to keep customers. More

No one answers the phone, prices are so high, I have had Honda cars since 15 years, and now I am actively looking for a different brand just because of the service center, I gave 3 stars because eventually Honda cars since 15 years, and now I am actively looking for a different brand just because of the service center, I gave 3 stars because eventually I found someone at the sales Dept. who was able to help. More

Reviewed warranty items and service schedule of items. Took care of what was needed. Good customer service. Had to wait well past the time promised. Gave a discount for excessive wait. Took care of what was needed. Good customer service. Had to wait well past the time promised. Gave a discount for excessive wait. More

Great place to bring my car. I bring all my cars here for service. Nice employees and clean atmosphere. They even provide coffee and other drinks for free. for service. Nice employees and clean atmosphere. They even provide coffee and other drinks for free. More

This survey is not unbiased. They told me that anything less than five stars would reflect poorly on the Service Manager, which pressures me to give five stars. Note that I WOULD have done so anyway, howev less than five stars would reflect poorly on the Service Manager, which pressures me to give five stars. Note that I WOULD have done so anyway, however your overall survey results turn into more of a Good/Bad scale rather than a five-star scale. More

Excellent service. Attentive and friendly staff. Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and t Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and tell you when in the future a service is recommended. More

Vehicle was brought in for a recall on the driver's safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was def safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was defective. I feel the charge for the diagnostic test was excessive - $100. More