AutoNation Honda 104 - Service Center

I scheduled an appointment for an oil change well over 3 weeks ago. When I arrived, there were two service technicians working with customers with a third technician doing something other than working with weeks ago. When I arrived, there were two service technicians working with customers with a third technician doing something other than working with customers. Twenty minutes later, I was finally able to check in. During the check in process, I was told it would take anywhere between two to two and a half hours to complete the oil change on my car. The excuse was that they were short staffed. I said that I MUST be out of there by 1 PM because I needed to get to work. That didn't seen to phase the service technician any. I expressed my dismay saying that I make an appointment, it should be honored. It doesn't take 2 to 2 1/2 hours to do an oil change. I was not happy and they knew it. They did "comp" my servicing due to their poor customer service. More

Prompt, excellent service, as usual. In the past, I've also taken my Acura and Toyota for service at this dealership as well. also taken my Acura and Toyota for service at this dealership as well. More

Arrived earlier, and lucked out! I was seen almost immediately for my first service appointment and only had to wait 20 minutes. Though they were training someone new that day, the staff were organize immediately for my first service appointment and only had to wait 20 minutes. Though they were training someone new that day, the staff were organized, professional, and communicative. Would recommend! More

Service was prompt and excellent. Highest rating for Service was prompt and excellent. Highest rating for Kristi she is awesome and works to get you in and out in promised time. Service was prompt and excellent. Highest rating for Kristi she is awesome and works to get you in and out in promised time. More

Poor customer service overall. Was told initially diagnosis might take up to 2 hours. Waited 3 hours before I had to reach out to someone for an update on just the diagnosis of my vehicle. The person diagnosis might take up to 2 hours. Waited 3 hours before I had to reach out to someone for an update on just the diagnosis of my vehicle. The person who takes to me initially (Klarisse?) was nowhere to be found and other employees tried to assist. Repair cost estimate was way higher than I expected so decided to leave. Took them another 25 minutes just to bring me the vehicle. I started driving and realized the hood was not shut which could have been very dangerous. Also, the plastic cover that goes under the dashboard was on the floor and the blower motor was missing! Nothing was put back together before bringing me the car and at least one part was taken from the vehicle by Honda. Paid $116 for the diagnostic alone which didn’t use to be required when repair was subsequently done at the dealership (used to count towards repair but is now new way for Honda to generate revenue). For the last 19 years, I had always been pleased to have my vehicle serviced at Honda but after this experience will likely never go back to Honda 104th or even buy a new Honda. More

Jason Adamson handled my paperwork/appointment. It was a busy Friday morning but Jason was friendly, cheerful and handled several customers professionally and efficiently. After service was completed, again busy Friday morning but Jason was friendly, cheerful and handled several customers professionally and efficiently. After service was completed, again explained everything and was very professional. More

Only two service representatives, and the one that helped me was brand new and unfamiliar with the computer system. No one was there to help the young man out and he seemed to have no training on how use it. me was brand new and unfamiliar with the computer system. No one was there to help the young man out and he seemed to have no training on how use it. I was told that my oil change and multipoint inspection would be about an hour and a half. After THREE hours, I had to go to the service rep and ask if my vehicle was complete. I was still there for another half hour while the rep figured out how to do the invoice. When I returned home, I realized that the rep had not attached the results of my multipoint inspection to my paperwork. I called the dealership a minimum of 15 times in an attempt to let them know that I would come the next day and pick up my missing paperwork. I never spoke with one service representative and was even told by one person who answered the phone that there was no one with name of the representative whose name was on my invoice. The times that I was speaking to the representative there were no other vehicles or customers in the receiving bays at all except for one lady who came out after me asking why her service was taking so long. 2 stars given only because the service rep that I dealt with was polite, but he kept apologizing about his lack of training on the computer system. None of my messages left after calling were ever returned. More

I have been visiting 104 AutoNation Honda for more then 10 years. The employees have been respectful of my time and my auto needs. The sales and service department has always communicated up front, allowin 10 years. The employees have been respectful of my time and my auto needs. The sales and service department has always communicated up front, allowing me to make my best judgment without pressure. Great customer service! Friendly associates! More

Kelly who works in the service department...... your Awesome !!!!!Thankyou and your service department for the Time and knowledge much appreciated Thanks again have a great day Awesome !!!!!Thankyou and your service department for the Time and knowledge much appreciated Thanks again have a great day More