AutoNation Honda 104 - Service Center

AutoNation is always friendly and helpful. They explain everything and don't try over servicing when it isn't needed. everything and don't try over servicing when it isn't needed. More

They do an excellent job in maintaining my CRV. Oil change, filter change, coolant, transmission fluid changes. Going back soon for new brakes, fluid change. I will continue to have them take great car change, filter change, coolant, transmission fluid changes. Going back soon for new brakes, fluid change. I will continue to have them take great care in maintaining my car for a very long time. More

Get more service help, long wait to get checked in, repair and rep were good repair and rep were good More

Always very friendly, nice that there's shuttle option. Do all kinds of service, including keys, tires, maintenance or larger repair. Do all kinds of service, including keys, tires, maintenance or larger repair. More

I scheduled an appointment for an oil change well over 3 weeks ago. When I arrived, there were two service technicians working with customers with a third technician doing something other than working with weeks ago. When I arrived, there were two service technicians working with customers with a third technician doing something other than working with customers. Twenty minutes later, I was finally able to check in. During the check in process, I was told it would take anywhere between two to two and a half hours to complete the oil change on my car. The excuse was that they were short staffed. I said that I MUST be out of there by 1 PM because I needed to get to work. That didn't seen to phase the service technician any. I expressed my dismay saying that I make an appointment, it should be honored. It doesn't take 2 to 2 1/2 hours to do an oil change. I was not happy and they knew it. They did "comp" my servicing due to their poor customer service. More

Prompt, excellent service, as usual. In the past, I've also taken my Acura and Toyota for service at this dealership as well. also taken my Acura and Toyota for service at this dealership as well. More

Arrived earlier, and lucked out! I was seen almost immediately for my first service appointment and only had to wait 20 minutes. Though they were training someone new that day, the staff were organize immediately for my first service appointment and only had to wait 20 minutes. Though they were training someone new that day, the staff were organized, professional, and communicative. Would recommend! More

Service was prompt and excellent. Highest rating for Service was prompt and excellent. Highest rating for Kristi she is awesome and works to get you in and out in promised time. Service was prompt and excellent. Highest rating for Kristi she is awesome and works to get you in and out in promised time. More

Poor customer service overall. Was told initially diagnosis might take up to 2 hours. Waited 3 hours before I had to reach out to someone for an update on just the diagnosis of my vehicle. The person diagnosis might take up to 2 hours. Waited 3 hours before I had to reach out to someone for an update on just the diagnosis of my vehicle. The person who takes to me initially (Klarisse?) was nowhere to be found and other employees tried to assist. Repair cost estimate was way higher than I expected so decided to leave. Took them another 25 minutes just to bring me the vehicle. I started driving and realized the hood was not shut which could have been very dangerous. Also, the plastic cover that goes under the dashboard was on the floor and the blower motor was missing! Nothing was put back together before bringing me the car and at least one part was taken from the vehicle by Honda. Paid $116 for the diagnostic alone which didn’t use to be required when repair was subsequently done at the dealership (used to count towards repair but is now new way for Honda to generate revenue). For the last 19 years, I had always been pleased to have my vehicle serviced at Honda but after this experience will likely never go back to Honda 104th or even buy a new Honda. More