AutoNation Honda 104 - Service Center

Experience was great as usual. I was in and out quickly. I had several questions regarding my vehicle and they were answered courteously and to my satisfaction. I had an appointment and they took me in at I had several questions regarding my vehicle and they were answered courteously and to my satisfaction. I had an appointment and they took me in at the scheduled time. More

Jason is an excellent senior service provider. He is knowledgeable, friendly and my checkin for regular maintenance was timely. I commend him for his demeanor and attitude. While others were in line for knowledgeable, friendly and my checkin for regular maintenance was timely. I commend him for his demeanor and attitude. While others were in line for service, he took time to acknowledge their presence in a friendly, professional manner. On another note. I had occasion to visit with Service Director Bob Greer on another matter. He was gracious, friendly and professional in his manner. His attentiveness to my observations was deeply appreciated. Both Bob and Jason are excellent representatives of the dealership. They are to be commended. I intend to make a personal call to General Manager Mr. Jeff Sawyer regarding my observations. More

The service on my car went fine however I waited three hours for a simple oil change. I was the first car there on a Friday morning at 8 o’clock and they did not see me until 8:15, they said their systems hours for a simple oil change. I was the first car there on a Friday morning at 8 o’clock and they did not see me until 8:15, they said their systems were down, which I understand and said no problem I’m happy to wait… but they let me wait until 1130 before I had to ask is my car finished yet? Apparently they had forgot that I was there I did not want to bug them because they were busy with the systems down and it was just a busy day I guess but waiting that long for a simple oil change is unacceptable. No apologies were given. More

I was told the wait for my simple oil change would be two hours. I got a friend to pick me up, then had trouble getting in touch with Jason when he didn't call after 2 1/2 hours. He was apologetic but I have hours. I got a friend to pick me up, then had trouble getting in touch with Jason when he didn't call after 2 1/2 hours. He was apologetic but I have trouble understanding why two of my friends have raved about what good service they get at AutoNation. More

I had to drop my car off for a tuneup, some recall work and a problem with the gas gauge. I knew they would have it for a few days and I needed a loaner so I could get my son to and from school. I had a and a problem with the gas gauge. I knew they would have it for a few days and I needed a loaner so I could get my son to and from school. I had a really hard time getting anyone to help me regarding the loaner until I the GM picked up. They were busy so he was helping with calls. I told him my situation and he did all he could and was able to secure one for me. Once I dropped my car off I dealt with Kristil who was wonderful. She was efficient and friendly and communicated well regarding my cars issues. I am very grateful to Jeff and Kristil who made my experience a good one. More

My Accord's service was done quickly and a problem with one tire was fixed. Service was done in less time than estimate, Kristil was very helpful. one tire was fixed. Service was done in less time than estimate, Kristil was very helpful. More

Excellent service and explanation about the need for it. I appreciate the kindness of Kelly all the time. Thank I appreciate the kindness of Kelly all the time. Thank More

Very disappointed with the service given by Jason in the service department. Handled very poorly. service department. Handled very poorly. More

They are friendly and very helpful. They are great to work with and get things done work with and get things done More

Denis was ver professional. I came by to have an oil change and he was able to offer a great deal for me with time frame. However, after an 1hr, I didn't hear from him anymore so I went to talk to him a change and he was able to offer a great deal for me with time frame. However, after an 1hr, I didn't hear from him anymore so I went to talk to him at the front desk. He stated he got busy and maybe forgot to come get me. I was thinking to myself, well that's not very professional. Denis understood and saw my frustration cause I mentioned it. He then offer an apology and offer me a free car wash and $10 discount. I then felt better and appreciated. Time is money and money is time. I'm glad Denis was able to compensate me. Overall experience was good. I always do my oil change at Honda Dealers especially 104 Autonation. We'll do business again. More