AutoNation Honda 104 - Service Center

The service advisor, Jolene was very helpful and knowledgeable with the info/ display screen issue I had. THe technician had it corrected in minimal time. Jolene even took the time to help clarify s knowledgeable with the info/ display screen issue I had. THe technician had it corrected in minimal time. Jolene even took the time to help clarify some issues I had wit the navigation system. Very professional all around... More

Auto nation Honda on 104 has good customer service. They are quick and very efficient. They are quick and very efficient. More

I was very pleased with both Jason Adamson and the mechanic who worked on my car. They were very professional and did not push me into getting something not needed at this time. I will definitely be b mechanic who worked on my car. They were very professional and did not push me into getting something not needed at this time. I will definitely be bringing my Honda Civic back for future service issues. Thank you for making it such pleasant experience. More

Autonation did a great job of servicing my vehicle. Jason looked for best options to repair. He reviewed everything I needed done and after wards reviewed what had been done. Jason looked for best options to repair. He reviewed everything I needed done and after wards reviewed what had been done. More

On one hand the service department did the work well. Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to appro Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to approve the cost of a timing belt, Susan promised to take the 25% off of the gross bill but only showed me a portion of the cost…totally missed that other $1000 which must have been on the next page. I called my son to make sure I was making reasonable decisions and he heard the negotiations…and knew she was promising the 25% off the gross. Nothing was signed so I never saw the next page. When I picked the van up there was only $150 deducted for the coupon…the fine print I had missed. Which would have been fine if it had been part of the decision. The bill was over $2800…About $1000 more than I expected. Susan was able to get her manager to take off more for the coupon so I ended up paying about $2342. I’m sure they felt I got a good deal…I felt that I had been manipulated. I really don’t know if the lies were on purpose but I don’t like to have to question it. More

The service advisor Jason Adamson did a great job checking on the work and cost. checking on the work and cost. More

Great service with a new service advisor. She listened and reviewed the check list of the vehicle. Scheduled future services with her. She listened and reviewed the check list of the vehicle. Scheduled future services with her. More

Jason in the auto shop was wonderful! He kept me in the loop on everything. Trent my salesman was great too. And because I was there ALL DAY even the big boss made sure I was taken care o He kept me in the loop on everything. Trent my salesman was great too. And because I was there ALL DAY even the big boss made sure I was taken care of and getting everything handled properly. Love these folks! More

Worst experience I ever had with this service department at Honda 104th. No one called when my car was ready. No one returned my calls. I arrived at the dealership around 6pm to pick up my car. I dropped it at Honda 104th. No one called when my car was ready. No one returned my calls. I arrived at the dealership around 6pm to pick up my car. I dropped it off the night before for routine service. After I paid for my service e, o had to find my own car in the parking lot and the seat still had a dirty plastic on it and a dirty paper floor mat. They really have gone downhill. This is my 4th car purchased at this dealership and the service sucks. I may not be back. More

Excelent service perfect timming great new way to communciate with videos and txt msn is fast and convenient requested quote and came in fast Customer Service great attentive fast quick respon communciate with videos and txt msn is fast and convenient requested quote and came in fast Customer Service great attentive fast quick response with new txt msn system Love the videos is easy to share and understand any issues and recomendations I wish they did not start charging for everything like the diagnose I also did not like the new portal to make an appointment is confussing with the new options on the phone it takes or ever to talk to someone More