AutoNation Honda 104 - Service Center

One of the biggest issues is the lack of communication with the service advisor. She was provided with a number to call to reach my wife because I was working. She still called my number and my wife never with the service advisor. She was provided with a number to call to reach my wife because I was working. She still called my number and my wife never received the call. My wife had to try and get ahold of the service advisor for a promised update. When she did get ahold of the service advisor, the service advisor claimed that she called the number provided, yet, when I got off work, I had a message from her. In addition, the service advisor called me two days later to update me on the vehicle, and she left me a message because I was unavailable. When I returned the call no more than 30 minutes after she left a message, I left a message for her to please call me back. She never returned my call, and the service department held the vehicle for 2 more days waiting for a part. When the part came in, the technician was unable to find the part (delaying the wait time another day). When I finally picked up the vehicle, the technician had left the spare key to the vehicle on his desk. The service provider I worked with that day spent 20 minutes looking for my second key because no notation had been made as to where it was. All in all the service department had the vehicle for 6 days due to miscommunication with the technician and with me. More

I'm honestly amazed, it was all just so great, these guys earned my trust earned my trust More

Always nice, they are quick when needed to be, and they do excellent work on cars do excellent work on cars More

Easy to work with. Great experience overall, and service personel kept me informed as to additional work recommened. Great experience overall, and service personel kept me informed as to additional work recommened. More

Honda nation staff are very accommodating and very friendly, super helpful! I have not had a bad visit since I purchased my car. friendly, super helpful! I have not had a bad visit since I purchased my car. More

Always worked well with our needs . Call were answered quick and your problems were taken care of well and respectful manner Call were answered quick and your problems were taken care of well and respectful manner More

The service manager is the best the service writer that I deal with was very good appointment was on time and car service well. I did ask for a tire rotation as I get a tire rotation on every single oil cha deal with was very good appointment was on time and car service well. I did ask for a tire rotation as I get a tire rotation on every single oil change and I did not get the tire rotation because they said I did not need a tire rotation. I believe I did not need a tire rotation because I always rotate my tires that's why they're in such good shape other than that everything was excellent. More

I bought a new Honda Odyssey in 2013. Sales & service have always been excellent. I own 4-Hondas & have all of them serviced at Honda 104. Everyone is personable & helpful. Sales & service have always been excellent. I own 4-Hondas & have all of them serviced at Honda 104. Everyone is personable & helpful. More

Always feel I receive personal service for being such a big dealership. (You don't feel like a "number"). They always give an approximate wait time and usually finish earlier than expected.! big dealership. (You don't feel like a "number"). They always give an approximate wait time and usually finish earlier than expected.! More

They have very good people especially Donovan. They solved my issues and were exceptionally helpful and friendly. They solved my issues and were exceptionally helpful and friendly. More