AutoNation Honda 104 - Service Center

Poor communication on service. First they made me an appointment for 4pm, then when I arrived they told me they could not do the service that was scheduled on the phone. I returne First they made me an appointment for 4pm, then when I arrived they told me they could not do the service that was scheduled on the phone. I returned a few days later to leave the car all day. No response to messages I left during the day asking for a progress report. Finally late in the day I received a call telling me the battery was good but the alternator was bad. I asked to speak with the technician, but he already left for the day. I was told I would be called early the next day with the technician on the line. Never received a call, only a text telling me the alternator was bad. I left another phone message to have the technician to call me to discuss, but never received a call. I finally showed up in person mid afternoon, asked to speak with the technician, but the service desk told me he would just say the alternator was bad & gave me an estimate of $900 to replace it. I paid the $114 diagnostic fee and left. I took the car to another place who used a battery/alternator tester, probably similar to the one Honda used, because the printout looked similar. Their test showed the battery & alternator tested fine. Since then car has been running fine and my personal tests on the alternator show it charging the battery just fine. I am an electronics technician and understand basic charging circuits which is why I wanted to talk to the technician to understand the situation before I spend $900. But when I was unable to do that, I will take my service business elsewhere. More

I bought my Accord there and they have serviced it since then. Always excellent sales and service folks! then. Always excellent sales and service folks! More

My experience with this dealership has been great! The personnel are friendly. The service that I have received has been great. Their follow up with me has been extremely favorable and they have fo The personnel are friendly. The service that I have received has been great. Their follow up with me has been extremely favorable and they have followed through on offers that they have extended to me. I highly recommend them and plan on continuing to get my service down at AutoNation Honda 104! More

I bought a brand new Honda pilot in May of 2016 and it's still under the seven year warranty. The drivetrain manager didn't even look to see if it was under warranty and told me that they would not cover th still under the seven year warranty. The drivetrain manager didn't even look to see if it was under warranty and told me that they would not cover the expense of a leaky drivetrain even though it wasn't leaking prior to the service that they performed onto the year ago. I was shocked that Honda doesn't honor their warranties More

Excellent service. She told me she would try to get the work done as quickly as they could and she followed through! We were out of there in no time! I also had my gra She told me she would try to get the work done as quickly as they could and she followed through! We were out of there in no time! I also had my grandchild with me and she was truly helpful and kind. More

Service was Excellent. They were very fast and straightforward on pricing. I was in and out within an hour for an oil change and tire rotation. They were very fast and straightforward on pricing. I was in and out within an hour for an oil change and tire rotation. More

They are very efficient and helpful . Ther explain everything to me and very professional. Service was fast and my car was taken care of. Ther explain everything to me and very professional. Service was fast and my car was taken care of. More

Pulled up, greeted right away. Friendly customer service rep! Waited in clean waiting area, all great! Friendly customer service rep! Waited in clean waiting area, all great! More

I take my car here all the time for regular work. They are always great to me. They are always great to me. More

Service advisor was very patient and easy to work with. I appreciated him very much. I appreciated him very much. More