AutoNation Honda 104 - Service Center

BEWARE 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steer 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steering wheel. 1+45 min. later, no luck on noise and oil/fltr changed. Interesting that the invoice states the bill was paid at 9:10am! (not 11:10am). I checked the oil level after 2hours back home--the oil dip stick was showing the level OVER an inch above the "full" hash mark. Took it back the next day and the same service advisor said 'probably normal 'but let me get the tech who performed the work. The tech came and checked the level and stated "just a little bit over"! Really (just a little bit pregnant). Although I just turned 76 and still have a lot to learn, overfilling engine oil is really bad and was probably taught to me when I was 11 and driving my grandpa's Willy's on the ranch. The HONDA OWNER'S MANUAL p.475 states:"NOTICE: DO NOT FILL THE ENGINE OIL ABOVE THE UPPER MARK. OVERFILLING THE ENGINE OIL CAN RESULT IN LEAKS AND ENGINE DAMAGE" The tech reserviced the oil and delivered the car. Upon which time he told me "I refilled it twice and both times were "overfilled". Checked the servicing equipment and it was faulty. I refilled it a 3rd time manually to the proper lever. Maybe I should tell my supervisor about the equipment." You think!! How many other vehicles had been over serviced with this equipment and the poor level of tech and supervisor knowledge. More

Horrible, not friendly. Took my wifes Honda Pilot in to get a hole in the tire patched. I know there was a hole since I was filling it up with air for the last 2 months. They Took my wifes Honda Pilot in to get a hole in the tire patched. I know there was a hole since I was filling it up with air for the last 2 months. They "looked" at it and found NO hole in the tire. I waited 2 hours for them to tell me this. Funny I know there is a patch in it. Took it too peerless Tire up the road and within 5 minutes they found the hole/patch. So I had them mark the tire with chalk to show where it was. They do not want to fix tires at the express side. Now i am standing here waiting for them to warranty it which it sounds like thats not going to happen either so much for their ROAD HAZZARD WARRANTY. THEY changed it to appointments only so they won't take walkins . STAY AWAY.. all the negative reviews are true. This is the same review on yelp. More

Do NOT trust them! They are liars! I brought my car in per the airbag recall. They performed a free diagnostic rest and claimed my car needed over $1,000 worth of care/maintenance - in I brought my car in per the airbag recall. They performed a free diagnostic rest and claimed my car needed over $1,000 worth of care/maintenance - including a new transmission dip stick because they said it was missing. My gut told me to get a second opinion and I am so thankful I did. I took my car to Jiffy Lube and Grease xxxxxx where both companies not only said that my car was perfectly fine but also showed me my dipstick! Unbelievable! I will NEVER take my car to the Honda dealership on 104th ever again More

Took our 2004 Honda Pilot to the service center because we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, let them know of the problem and left the car there. Four hours later we get a call saying they will have to keep the car for 3-4 weeks because they have to replace the fuel gage system AND mileage system leading to thousands of dollars of repairs. I questioned them on why those repairs were necessary when it would not fix the problem of fueling the car. The lady I was speaking to stated that they had not looked at the fuel tank because they didn't think that was the issue. I pressured her to have them look at the fuel line and tank and call me back. An hour later we get a call saying that was indeed the problem and they just needed to replace the overlow valve, still costing us over 500 dollars for the repair. I can not believe the incompetence of their service technicians when they could not even diagnose such a simple and obvious problem. If I had not questioned them and pointed them in the correct direction to make the repairs we would have been out a TON of money and not even had the issue we brought the car in fixed to begin with. SO disappointed in the service we received we will NEVER buy a car from here OR take a car here to be serviced again. More

Key to ignition of our 2005 Honda Civic would not turn. Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand to Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand total of $802.00 (parts & labor). Well, common sense told us to try our spare key and that perhaps the original key was just worn down, which it was. Since my wife was alone when her car locked up, she decided to get it towed to the dealership and I only feared the worst would happen - them taking advantage of her in hopes of a huge commission. Well, that didn't happen! The next day, after leaving two voicemails with the service department and sales, which I never received a phone call back from anyone acknowledging they had received my calls, my wife and I returned to retrieve our original set of keys. Not a single word came from the gentleman's mouth who gave me back my keys. Terrible, just terrible! More

Very disappointed in Go Honda 104th Service. I do not Very disappointed in Go Honda 104th Service. I do not recommend the Service at this location. Please do not learn the hard way. A combination of poo Very disappointed in Go Honda 104th Service. I do not recommend the Service at this location. Please do not learn the hard way. A combination of poor, poor communication and extreme over-inflated prices caused a lot of frustration and in my view an unnecessary repair. Service rep even said to keep the part as it looks brand new! Manager apologized for all the miscommunication, but their miscommunication caused me a lot of money in an unnecessary repair. More