AutoNation Honda 104 - Service Center

STAY AWAY!!! My whole intention of going to the dealer was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is quite unconcerned w/ customer service. I can't tell if he's a total joke or just astonishingly bad at his job. His team knows more than he does and his communication is the farthest thing from thorough. First his response to a question about my Honda HR-V was to tell me his wife has a Mini Cooper and she doesn't have that problem. (I wish I was kidding.) Then after he screwed something up his apology was basically: "I'm sorry if you believe . . . however I've never actually done anything wrong." Then he had his team install a remote starter that is incompatible w/ my locking system. Have fun figuring out how I get in and out of my car w/ that one. No apology. No explanation. No attempt to make anything right. He simply stopped returning my messages. Of course, the last question I asked him was "What the h*ll kind of xxxx show are you running over there?" So I don't suspect I'll hear back anytime soon. I can almost guarantee the positive reviews on here are fabricated or they come from well meaning people who only went there once and were lucky to have a good experience. I was one of those until I learned how things really go down. Save yourself the trouble because AutoNation Honda 104 will bite you hard at some point! It's a hot mess over there and it clearly comes from the top down. P.S. Did I mention that when bought the car it was delivered to the parking lot of my condo building at 9:30 PM in a snowstorm and left all night with the windows down so I woke up to an interior covered in ice? Shi*t Show. More

Bad communication, terrible servicing of vehicle Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't even been able to get ahold of someone. I had to get a new air compressor and had them do the work on it. 1 year and 1 month later, my car had steam/smoke coming from the hood. I took it to the closest auto place and they said the air compressor went out and asked me if I had gotten one recently. I said yes and they said that the place I got it done didn't put in a new dryer which caused the compressor to fail. I called AutoNation Honda 104 8 times before I was able to talk to a human (scheduler) and they said they would get someone to talk to. I waiting 32 minutes on hold and they dropped the call. I finally lugged my children in to talk to a manager. He said there was not much he could do except lower the cost a bit on labor and the compressor. He acted like he was doing me a favor by charging me nearly $1600 for a new air compressor that failed because they didn't do it right, also the warranty ended after 1 year or 12,000 miles. I was just over the 1 year and under the 12,000 miles. I called the Meineke that had my van and they felt terrible for me and said they could do what they could to help me out. they were able to do my car for $1500 (same part and warranty as honda dealership) and they weren't the ones to screw it up. They caused more problems then they even fixed. Weird paying people to ruin your car. STAY AWAY from this place. my other experience was getting my alarm on the sliding doors to work properly. I told them they aren't closing right which then drains my battery. They told me that it was actually a battery issue, so i had to get everything connecting to the battery replaced...not cheap. Come to find out, the moment i leave the service center, my car doors are ringing. I make another appointment and they tell me my doors aren't closing right and so its draining my battery....I told them that is exactly what I told them the first time and they still made me pay for it. The next few days after that the door is still not closing right and i had to take it back for the 3rd time. They also said they would call me by noon to let me know whats going on. They didn't, and I couldn't get ahold of anyone until 5:45, and they let me know they needed to keep my car overnight. It was a nightmare trying to get ahold of someone. More

Good experience The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have e The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have enjoyed my Honda with all of the safety features. More

The Worst Customer Service!!! This has got to be the worst place when it comes to Customer Service... They are good when you purchase a car because it benefits them.. When it time This has got to be the worst place when it comes to Customer Service... They are good when you purchase a car because it benefits them.. When it time for you to get service beyond this they are horrible.. Don’t buy any packages with them bet they don’t keep up with paper work luckily I do... And the reflection is the Leadership the General Manager is worst and that is why her team is as well... More

Amazing!! They took great care of me, I would recommend them to everyone. My car got fixed at an affordable price and a timely manner. I appreciate all their he They took great care of me, I would recommend them to everyone. My car got fixed at an affordable price and a timely manner. I appreciate all their help. More

BEWARE 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steer 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steering wheel. 1+45 min. later, no luck on noise and oil/fltr changed. Interesting that the invoice states the bill was paid at 9:10am! (not 11:10am). I checked the oil level after 2hours back home--the oil dip stick was showing the level OVER an inch above the "full" hash mark. Took it back the next day and the same service advisor said 'probably normal 'but let me get the tech who performed the work. The tech came and checked the level and stated "just a little bit over"! Really (just a little bit pregnant). Although I just turned 76 and still have a lot to learn, overfilling engine oil is really bad and was probably taught to me when I was 11 and driving my grandpa's Willy's on the ranch. The HONDA OWNER'S MANUAL p.475 states:"NOTICE: DO NOT FILL THE ENGINE OIL ABOVE THE UPPER MARK. OVERFILLING THE ENGINE OIL CAN RESULT IN LEAKS AND ENGINE DAMAGE" The tech reserviced the oil and delivered the car. Upon which time he told me "I refilled it twice and both times were "overfilled". Checked the servicing equipment and it was faulty. I refilled it a 3rd time manually to the proper lever. Maybe I should tell my supervisor about the equipment." You think!! How many other vehicles had been over serviced with this equipment and the poor level of tech and supervisor knowledge. More

Horrible, not friendly. Took my wifes Honda Pilot in to get a hole in the tire patched. I know there was a hole since I was filling it up with air for the last 2 months. They Took my wifes Honda Pilot in to get a hole in the tire patched. I know there was a hole since I was filling it up with air for the last 2 months. They "looked" at it and found NO hole in the tire. I waited 2 hours for them to tell me this. Funny I know there is a patch in it. Took it too peerless Tire up the road and within 5 minutes they found the hole/patch. So I had them mark the tire with chalk to show where it was. They do not want to fix tires at the express side. Now i am standing here waiting for them to warranty it which it sounds like thats not going to happen either so much for their ROAD HAZZARD WARRANTY. THEY changed it to appointments only so they won't take walkins . STAY AWAY.. all the negative reviews are true. This is the same review on yelp. More

Do NOT trust them! They are liars! I brought my car in per the airbag recall. They performed a free diagnostic rest and claimed my car needed over $1,000 worth of care/maintenance - in I brought my car in per the airbag recall. They performed a free diagnostic rest and claimed my car needed over $1,000 worth of care/maintenance - including a new transmission dip stick because they said it was missing. My gut told me to get a second opinion and I am so thankful I did. I took my car to Jiffy Lube and Grease xxxxxx where both companies not only said that my car was perfectly fine but also showed me my dipstick! Unbelievable! I will NEVER take my car to the Honda dealership on 104th ever again More

Took our 2004 Honda Pilot to the service center because we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, let them know of the problem and left the car there. Four hours later we get a call saying they will have to keep the car for 3-4 weeks because they have to replace the fuel gage system AND mileage system leading to thousands of dollars of repairs. I questioned them on why those repairs were necessary when it would not fix the problem of fueling the car. The lady I was speaking to stated that they had not looked at the fuel tank because they didn't think that was the issue. I pressured her to have them look at the fuel line and tank and call me back. An hour later we get a call saying that was indeed the problem and they just needed to replace the overlow valve, still costing us over 500 dollars for the repair. I can not believe the incompetence of their service technicians when they could not even diagnose such a simple and obvious problem. If I had not questioned them and pointed them in the correct direction to make the repairs we would have been out a TON of money and not even had the issue we brought the car in fixed to begin with. SO disappointed in the service we received we will NEVER buy a car from here OR take a car here to be serviced again. More

Key to ignition of our 2005 Honda Civic would not turn. Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand to Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand total of $802.00 (parts & labor). Well, common sense told us to try our spare key and that perhaps the original key was just worn down, which it was. Since my wife was alone when her car locked up, she decided to get it towed to the dealership and I only feared the worst would happen - them taking advantage of her in hopes of a huge commission. Well, that didn't happen! The next day, after leaving two voicemails with the service department and sales, which I never received a phone call back from anyone acknowledging they had received my calls, my wife and I returned to retrieve our original set of keys. Not a single word came from the gentleman's mouth who gave me back my keys. Terrible, just terrible! More