AutoNation Honda 104 - Service Center

I'm very happy with the service I received at AutoNation 104. I couldn't take my car to them myself because I had to work, so they came to pick my car up at my place of employment and then returned it when 104. I couldn't take my car to them myself because I had to work, so they came to pick my car up at my place of employment and then returned it when it was finished. I call that excellent service! More

This visit was to replace a part that was under recall. It's good that it's now replaced, but as we'd had no difficulty with it before, it's hard to comment accurately on how well the work was done. The se It's good that it's now replaced, but as we'd had no difficulty with it before, it's hard to comment accurately on how well the work was done. The service agent was efficient, spent the needed time with us, and was pleasant even when clearly under stress from the many vehicles arriving on the same morning. If there's a criticism, it's that the scheduling system is not very effective. We were advised up front that though we arrived at our scheduled time of 1030, the vehicle might not be ready until the following day. On the following day, when we went to pick the car up the check-in area was empty, and we understood that there had been almost no cars brought in that day. A good scheduling system would spread out its appointments by day more efficiently. We were, however, kept advised of progress on the work. Since this was a recall repair, we can't complain about the price (zero). We expect to return to AutoNation for future service on this automobile. More

Elija was a great tech! efficient, and very personable with me, a complete stranger. quickly resolved every concern I had, took care of all the recall items, and even gave m efficient, and very personable with me, a complete stranger. quickly resolved every concern I had, took care of all the recall items, and even gave me a couple car wash tickets! quick turnaround time too! even arranged for an UBER service from my home to their shop and covered the bill for it! fabulous! More

Elijah Madril was very helpful and friendly. However, I am very irritated with the telephone system at Honda. I called multiple numbers and never talked to a real person. When I called one of However, I am very irritated with the telephone system at Honda. I called multiple numbers and never talked to a real person. When I called one of the numbers, I was told that if it was an emergency to call Sean or Moses, which I did. I am still waiting for a callback from either or both of them. What is Honda‘s definition of emergency? More

The staff are very tentative and very friendly. I brought my car in to get serviced due to recall notice and Sean was the one that I worked with. Sean was very communicative and and excellent! I brought my car in to get serviced due to recall notice and Sean was the one that I worked with. Sean was very communicative and and excellent! More

I have had seven Hondas by this dealership, including previous ownership, and have always had excellent servicing and sales. previous ownership, and have always had excellent servicing and sales. More

Tre Made sure I understood exactly what service was being performed and what the cost would likely be. It was a very short wait until my car was ready and they let me know immediately. Very polite and profes performed and what the cost would likely be. It was a very short wait until my car was ready and they let me know immediately. Very polite and professional. More

I have enjoyed all of my services, the best one can, at this dealership. Kristil Gardino was my advisor this time and her tenure shines. The reason this is not 5 star is for the CEO CTO,whoever is in cha this dealership. Kristil Gardino was my advisor this time and her tenure shines. The reason this is not 5 star is for the CEO CTO,whoever is in charge of tech and client relations. When I was there, they were in the first few hours of a large DDoS attack. I understand the challenge in managing budget for this. Like health insurance feels huge until you are on life support. My disappointment is that I would expect a message of what they are doing. Maybe a year of complimentary ID monitoring. Even if they don't know yet. A message acknowdging that we have probably seen the news and what they are doing or working towards doing to amend this situation. More

They were very busy but remained polite and made sure everyone was taken care of in order we came in to the dealership. everyone was taken care of in order we came in to the dealership. More

Two main issues from this dealership: The first one was when I was trying to purchase a new car. They did not have my requested color and were trying to work a dealership trade or something but they en was when I was trying to purchase a new car. They did not have my requested color and were trying to work a dealership trade or something but they ended up keeping me waiting for four hours and were not transparent about not being able to get the car in the right color. Service shop was slow and uninterested in customer service last time I came in for an oil change. I had a free oil change which the service rep could not find on the computer and then became irritated about having to go find the documentation. More