AutoNation Honda 104

The service advisor Jason Adamson did a great job checking on the work and cost. checking on the work and cost. More

On one hand the service department did the work well. Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to appro Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to approve the cost of a timing belt, Susan promised to take the 25% off of the gross bill but only showed me a portion of the cost…totally missed that other $1000 which must have been on the next page. I called my son to make sure I was making reasonable decisions and he heard the negotiations…and knew she was promising the 25% off the gross. Nothing was signed so I never saw the next page. When I picked the van up there was only $150 deducted for the coupon…the fine print I had missed. Which would have been fine if it had been part of the decision. The bill was over $2800…About $1000 more than I expected. Susan was able to get her manager to take off more for the coupon so I ended up paying about $2342. I’m sure they felt I got a good deal…I felt that I had been manipulated. I really don’t know if the lies were on purpose but I don’t like to have to question it. More

Went in to get my tier fixed because it had a nail in it I'm happy they do it for free I'm happy they do it for free More

Great service with a new service advisor. She listened and reviewed the check list of the vehicle. Scheduled future services with her. She listened and reviewed the check list of the vehicle. Scheduled future services with her. More

Jason in the auto shop was wonderful! He kept me in the loop on everything. Trent my salesman was great too. And because I was there ALL DAY even the big boss made sure I was taken care o He kept me in the loop on everything. Trent my salesman was great too. And because I was there ALL DAY even the big boss made sure I was taken care of and getting everything handled properly. Love these folks! More

The staff was all friendly and helpful. Kept me updated about the process. They also let me know all the things that need to be taken care of. Kept me updated about the process. They also let me know all the things that need to be taken care of. More

Excellent customer service! Everyone was so nice and helpful. I highly recommend using this dealership! Everyone was so nice and helpful. I highly recommend using this dealership! More

Worst experience I ever had with this service department at Honda 104th. No one called when my car was ready. No one returned my calls. I arrived at the dealership around 6pm to pick up my car. I dropped it at Honda 104th. No one called when my car was ready. No one returned my calls. I arrived at the dealership around 6pm to pick up my car. I dropped it off the night before for routine service. After I paid for my service e, o had to find my own car in the parking lot and the seat still had a dirty plastic on it and a dirty paper floor mat. They really have gone downhill. This is my 4th car purchased at this dealership and the service sucks. I may not be back. More

Excelent service perfect timming great new way to communciate with videos and txt msn is fast and convenient requested quote and came in fast Customer Service great attentive fast quick respon communciate with videos and txt msn is fast and convenient requested quote and came in fast Customer Service great attentive fast quick response with new txt msn system Love the videos is easy to share and understand any issues and recomendations I wish they did not start charging for everything like the diagnose I also did not like the new portal to make an appointment is confussing with the new options on the phone it takes or ever to talk to someone More

I arrived 1/2 hour early for my oil change appointment. Jason was helpful and friendly, as always, got me right in. Took less than an hour. Gave me extra coupons for car washes! Jason was helpful and friendly, as always, got me right in. Took less than an hour. Gave me extra coupons for car washes! More