AutoNation Honda 104

I continue to leave the service department happy. For this visit, they switched my service rep after they gave my car to the mechanic. I found the first service rep difficult to work with, he seemed For this visit, they switched my service rep after they gave my car to the mechanic. I found the first service rep difficult to work with, he seemed annoyed with my questions, inferred my knowledge of my warranty was inaccurate, made me take screen shots of the coupon email with a bad link indicating they probably wouldn't honor it, and placed blame on me for a problem with an indicator light. The second service rep, Moses, was amazing. He listened to my concerns without judgement and resolved everything to my satisfaction. The mechanics were also helpful in troubleshooting the indicator light which turned out not to be my fault and was covered by my warranty. I couldn't get the link in the marketing email for a coupon to work but the service department manager honored the price. More

Poor communication on service. First they made me an appointment for 4pm, then when I arrived they told me they could not do the service that was scheduled on the phone. I returne First they made me an appointment for 4pm, then when I arrived they told me they could not do the service that was scheduled on the phone. I returned a few days later to leave the car all day. No response to messages I left during the day asking for a progress report. Finally late in the day I received a call telling me the battery was good but the alternator was bad. I asked to speak with the technician, but he already left for the day. I was told I would be called early the next day with the technician on the line. Never received a call, only a text telling me the alternator was bad. I left another phone message to have the technician to call me to discuss, but never received a call. I finally showed up in person mid afternoon, asked to speak with the technician, but the service desk told me he would just say the alternator was bad & gave me an estimate of $900 to replace it. I paid the $114 diagnostic fee and left. I took the car to another place who used a battery/alternator tester, probably similar to the one Honda used, because the printout looked similar. Their test showed the battery & alternator tested fine. Since then car has been running fine and my personal tests on the alternator show it charging the battery just fine. I am an electronics technician and understand basic charging circuits which is why I wanted to talk to the technician to understand the situation before I spend $900. But when I was unable to do that, I will take my service business elsewhere. More

I bought my Accord there and they have serviced it since then. Always excellent sales and service folks! then. Always excellent sales and service folks! More

Brandon and Kimber were great to work with, process was quick and easy. Would highly recommend buying your next car or lease from this location. quick and easy. Would highly recommend buying your next car or lease from this location. More

My experience with this dealership has been great! The personnel are friendly. The service that I have received has been great. Their follow up with me has been extremely favorable and they have fo The personnel are friendly. The service that I have received has been great. Their follow up with me has been extremely favorable and they have followed through on offers that they have extended to me. I highly recommend them and plan on continuing to get my service down at AutoNation Honda 104! More

Great salesman Luis! I had a pretty good first time buyer experience! I would definitely recommend anybody looking to buy a car to ask for Luis. I had a pretty good first time buyer experience! I would definitely recommend anybody looking to buy a car to ask for Luis. More

I bought a brand new Honda pilot in May of 2016 and it's still under the seven year warranty. The drivetrain manager didn't even look to see if it was under warranty and told me that they would not cover th still under the seven year warranty. The drivetrain manager didn't even look to see if it was under warranty and told me that they would not cover the expense of a leaky drivetrain even though it wasn't leaking prior to the service that they performed onto the year ago. I was shocked that Honda doesn't honor their warranties More

Stephen Miley is an excellent advisor. The latest Honda CRV is a winner and the turbo loves this altitude. Well done all the way. The latest Honda CRV is a winner and the turbo loves this altitude. Well done all the way. More

Service was Excellent. They were very fast and straightforward on pricing. I was in and out within an hour for an oil change and tire rotation. They were very fast and straightforward on pricing. I was in and out within an hour for an oil change and tire rotation. More

I enjoyed meeting Mike Frazier. He was a pleasure to work with. He is very knowledgeable and professional. He was a pleasure to work with. He is very knowledgeable and professional. More