AutoNation Honda 104

We purchased a vehicle at AutoNation Sterling, Virginia on February 25. Within 24 hours, the car displayed a support battery warning and we were instructed to bring it back for repair. We were told clearly on February 25. Within 24 hours, the car displayed a support battery warning and we were instructed to bring it back for repair. We were told clearly that it would take “a few hours, maximum three hours.” I returned the vehicle to service around 10:30 AM and confirmed the timeline. After three hours passed, there was no update. We called sales, service, and management multiple times and received no clear communication. Nearly five hours later, we were informed the vehicle had not even been serviced yet. This delay directly caused us to miss an important youth athletic tryout that required a one-hour drive. Had the dealership communicated honestly about the delay, we could have made alternative arrangements earlier. Instead, I had to pay for Uber transportation just to return to the dealership in person to get answers. What happened next was far more concerning. When I calmly asked where to submit Uber receipts due to the delay, an employee identified as “Moe” responded in a hostile manner, stating the dealership “does not owe you anything.” When I requested to speak with the General Manager, he falsely represented himself as “the manager,” then admitted he was not. The situation escalated when he stepped aggressively toward me, pressing his chest close to mine in an intimidating manner and telling me to “watch what you are saying.” He then loudly instructed staff not to provide the previously discussed vehicle and referenced canceling the deal. This occurred in front of multiple employees and customers. Within 36 hours of purchasing a vehicle, being met with physical intimidation and public hostility inside a dealership is unacceptable. The issue was not just a service delay — it was the complete lack of communication and the aggressive conduct when a customer asked a reasonable question. We chose this dealership expecting professionalism and basic respect. This experience fell far below that standard. I hope management takes this seriously and implements meaningful changes to ensure customers are treated appropriately. — Robert Su More

Wonderful customer service. I told them what I wanted and there it was. Would recommend to anyone I told them what I wanted and there it was. Would recommend to anyone More

I recently had the clutch go out in my 2020 Honda Civic SI. It has 46,000 miles on it. Despite the fact there was a TSB alerting them to the fact that this was a known problem with the 2020 and 2021 models SI. It has 46,000 miles on it. Despite the fact there was a TSB alerting them to the fact that this was a known problem with the 2020 and 2021 models, they refused to fix it free of charge despite its low mileage. They also did a multi-point inspection on this vehicle and stated that the clutch is good! More

I have been trying to get an estimate from the service department for three days. Three different people told me they would call me back with the numbers and I never heard back from any of them. Terribl department for three days. Three different people told me they would call me back with the numbers and I never heard back from any of them. Terrible customer service like this results in losing thousands of dollars in business. I will be taking my car and my money elsewhere. More

Check in for an oil change was quick and Kevin G was awesome at explaining everything. awesome at explaining everything. More

I love Kristil, she’s so nice, friendly and helpful. Also, I really appreciate the video update from the service technician. Also, I really appreciate the video update from the service technician. More