AutoNation Honda 104

Very disappointed in Go Honda 104th Service. I do not Very disappointed in Go Honda 104th Service. I do not recommend the Service at this location. Please do not learn the hard way. A combination of poo Very disappointed in Go Honda 104th Service. I do not recommend the Service at this location. Please do not learn the hard way. A combination of poor, poor communication and extreme over-inflated prices caused a lot of frustration and in my view an unnecessary repair. Service rep even said to keep the part as it looks brand new! Manager apologized for all the miscommunication, but their miscommunication caused me a lot of money in an unnecessary repair. More

My wife and I were treated very well by the sales rep. We have less than perfect credit, with high debt to income ratio. They worked very hard to get a deal done, and we did sign on two used cars. However, w have less than perfect credit, with high debt to income ratio. They worked very hard to get a deal done, and we did sign on two used cars. However, we had to have a co-signer which was out of state. This is were the mess started. Can't take the cars. OK, well we were promised the paper work would be overnight fedexed on Monday morning, and we would have the cars on middle of next week. Tuesday evening, co-signer still has no paper work. Call, no one returns tell 8:00pm. There was a problem with the bank accepting the loan,...Ok no problem, take off from work on Wednesday for a hour and forty five minutes to re-sign paper work...again promising it would be overnight fedex (Which is the main reason for taking time off work to sign paperwork)...Now its Thursday co-signer still had no paper work...Call, get tracking number...Package is across the US and was sent ground!! Call back very upset. Nothing they could do, it must have been placed in the wrong box. Thursday, nothing solved (this was suppose to be the latest we would pick up the cars, but I don't hold the bank against them, I do hold the fact the package was sent ground against them). This is why I am giving the company a 1 on quality of work, and if there was a worse rating I would have marked it. Don't lie to me and tell me it is getting overnight service...The tracking number is for ground shipments. Lies, and broken promises is what you will get working with these people. Mean while my wife and I are down to one car (which we are trading in for the two), with a five year old, and new twin girls, juggling work schedules to transport to and from school, daycare, and all the good stuff which comes with being a parent. Stand up and take responsibility, fix the problem, and most important don't LIE TO ME. More

While I had a pleasant experience with the salesperson, Chili, I felt low-balled on my trade-in offer. Instead of working with me, they wanted a wholesale price based off of various auctions. I had no idea Chili, I felt low-balled on my trade-in offer. Instead of working with me, they wanted a wholesale price based off of various auctions. I had no idea where these numbers came from or whether they were real or not. I cited the Kelley-Blue Book value and was told they didn't use the KBB, so I told them the difference was several thousand dollars. They told me it was the best price which I told them it was the best price for them b/c they would list my trade-in for 5-7 thousand more than they were giving me. I walked out at that point because it was clear they would not work with me on a deal that benefitted BOTH of us. I understand the nature of the car business, which is overall shady and even slimy, but they wouldn't even try to work with me on a FAIR value. Luckily, I went online and found an even better deal elsewhere. I would never go back to this dealership. More

Bought a used car from dealer with no hassle or haggling. Got the price upfront and great help with financing. Dealer let me borrow car I was interested in and use it to drive to other dealerships in my ca Got the price upfront and great help with financing. Dealer let me borrow car I was interested in and use it to drive to other dealerships in my car search since my vehicle was not safe to drive. More