AutoNation Honda 104

Key to ignition of our 2005 Honda Civic would not turn. Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand to Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand total of $802.00 (parts & labor). Well, common sense told us to try our spare key and that perhaps the original key was just worn down, which it was. Since my wife was alone when her car locked up, she decided to get it towed to the dealership and I only feared the worst would happen - them taking advantage of her in hopes of a huge commission. Well, that didn't happen! The next day, after leaving two voicemails with the service department and sales, which I never received a phone call back from anyone acknowledging they had received my calls, my wife and I returned to retrieve our original set of keys. Not a single word came from the gentleman's mouth who gave me back my keys. Terrible, just terrible! More

Really great customer service, good communication, understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans th understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans though little more money. Thank you for help. More

I liked the staff at GO Honda 104th dealership. They are awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 hrs with all paperwork Expecting same kind of great service going forward. Kudos to whole Go Honda staff !!! More

Purchased new car last week. Dan Blatnick was a great internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pr internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pressure sales. Had to tell her I was not interested in Honda Care insurance 10 times. She persisted making feel as if I was stupid and uneducated for not buying her product. She would not let it go. She told me my new car would fall apart and could cost up to $5k to fix. When I complained to the manager he had Janice call me. I thought maybe she was calling to say sorry. Instead she told me I misunderstood the situation and even told me I wrong and corrected me about my concerns. I have purchased many cars over the years and never have I been pressured and treated in such away. I will never return to Go Honda because of how I was treated by the finance department and Janice. More

I was looking for good trade value for my older Odyssey, and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn' and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn't dissapointed. Anthony was great from beginning to end, very friendly, courteous, attentive, despite the fact that he was clearly very busy with several customers. Somehow he managed to take care of all of us in a timely manner. I was amazed at how much he knew, and shared, about the inner workings of the vehicle. The fincancing/paperwork piece with was fast and smooth, and they even found a mistake in the original taxes that ended up saving me money. Brad Parker in finance was great, even fun, to deal with. I purchased some extras, thus went back on a different day to the service department, and again, great service. Several folks offered to help point me in the right direction, and once I got there, the work was done well and done quickly. All in all, a great experience. I was treated extremely well. I'll go back to GO next time... More

Our salesmen Jay Dureja was great! He was great in giving us detail information about the car and made us feel comfortable that whole time. Brad Packer made the whole financing process easy and very understa us detail information about the car and made us feel comfortable that whole time. Brad Packer made the whole financing process easy and very understanding. Rick on the other hand understanding the position he is in was not very nice and made us feel we were not worth his time. We know the negotiation part is difficult however I believe that when you make the other party feel worthless then you make your product look less valued. Jay is really the reason why we decided to keep working with Honda and the reason we came back to the dealership besides the fact that I loved the car and believe that Honda has good cars. We actually left the dealership and went to visit other Honda dealers to find another car just because we did not feel like dealing with Rick any longer. However we did not find what we were looking for so we went back to Go Honda a day later and purchased our car. While we were there I could tell which person I would prefer to work with and who I would not want to work with. There were some people that were very friendly while others did not give you the time or day. Honda does sell a good product but when the people who represent Honda act like thier nose is up in the air it really turns people away from honda. Our sales person did not act or make up feel this way as well as Brad. At the end of the day I did go home with the car of my dreams. I will truly reccomend Honda because I strongly believe in the product. More

Dan Traurig was very professional in the manner that he dealt with me. He answered all of my questions thoroughly, was very knowlegible about the product, supplied a variety of quote options on-line, foll dealt with me. He answered all of my questions thoroughly, was very knowlegible about the product, supplied a variety of quote options on-line, followed up on all action items, processed the paperwork efficiently, reviewed the manuals completely after the car was purchased, and was prompt and punctual in all of our dealings. Although I initially intended to buy as used car, Dan guided me to purchasing a new car without any pressure or feeling of being "played." All in all, Dan was a pleasure to work with. Bill (I think his last name is Doanne - his card is not with me)is the sales assistant that handled the pricing evaluation of the cars that I traded in. As was Dan, he was a pleasure to work with - professional, knowlegible, and straight-forward. More

Chili made purchasing my new car a pleasure, this was the first time I bought a brand new car and purchased it on my own. Chili put me to ease and made me realize it can be stress-free and easy. My parents w first time I bought a brand new car and purchased it on my own. Chili put me to ease and made me realize it can be stress-free and easy. My parents were thrilled with his customer service and will be purchasing their next cars from him as well. Every time I've goe in nice my purchase Chili remembers me and my mom by name, it really shows he cares. More

We visited this dealership twice to look into buying a new car. The first time, we walked around the lot for about 10 minutes, even stopping to poke our heads in the showroom, and no one even said hello t new car. The first time, we walked around the lot for about 10 minutes, even stopping to poke our heads in the showroom, and no one even said hello to us. We saw a couple of salesmen that watched us walk by, but apparently didn't catch anyone's attention, so we left. The second time, we had comparison shopped at another dealer and were ready to take a few test drives. This time, someone came out and spoke with us, but as it was only his second day on the lot, didn't have answers to most of our question and was unwilling to unlock cars for us to look inside until we sat down and gave him our information. We ended up going into the showroom to look at the models on display, and he brought over someone with more experience who was very friendly and knowledgable, but the first impression had already been made. Twice. I understand that car salesmen have to start somewhere and that they're all new at some point. We did go out on a few test drives, and our salesman seemed to loosen up a little. Our overall experience was okay, but I felt bad for this man who did not have all the answers to our questions and seemed very nervous working with us, and I believe that was mostly due to lack of training. When considering spending 30-40k on a brand new car, I want to have complete confidence in the salesperson I'm dealing with, and would not likely return to make our purchase here. More

Went in for a Dodge Van that was on there lot, Worked with Daniel Blatnik after waiting 20 minutes to get help. At first he was friendly, started to try and work a deal out and he kept saying no. I went with Daniel Blatnik after waiting 20 minutes to get help. At first he was friendly, started to try and work a deal out and he kept saying no. I went to the used car sales manager and he was ok, still over priced. Had the car looked at, it needed a new A/C comp and Battery for a start. They decided to replace those items. After we bought the car it needed a thermostat an alternator and starter. They do not inspect the cars very well. I never got a carfax or emissions in the mail like they said they sent. I had to go in and get coupon for the emissions and tried to talk to Daniel, he was very rude and did not care. They lack in quality service, all they care about is the mighty doller. I have bought 3 cars from them and this will be my last. They lost a customer for life. More