AutoNation Honda 104

This dealership is more interested in the setup than the customer. They want to have you wait by having you wait why they go in their office, walk around the corner, lead you around the longer way, etc.. al customer. They want to have you wait by having you wait why they go in their office, walk around the corner, lead you around the longer way, etc.. all to rack up "relationship" time to determine if they have you following and gaining your trust. Its nearly so obvious you would rather beat them like some dog would do to a stuffed toy. Take note, this dealer wants to focus on finding the DUMB. DONT BE DUMB and waste your time here at GO104Honda. More

Took our 2004 Honda Pilot to the service center because we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, let them know of the problem and left the car there. Four hours later we get a call saying they will have to keep the car for 3-4 weeks because they have to replace the fuel gage system AND mileage system leading to thousands of dollars of repairs. I questioned them on why those repairs were necessary when it would not fix the problem of fueling the car. The lady I was speaking to stated that they had not looked at the fuel tank because they didn't think that was the issue. I pressured her to have them look at the fuel line and tank and call me back. An hour later we get a call saying that was indeed the problem and they just needed to replace the overlow valve, still costing us over 500 dollars for the repair. I can not believe the incompetence of their service technicians when they could not even diagnose such a simple and obvious problem. If I had not questioned them and pointed them in the correct direction to make the repairs we would have been out a TON of money and not even had the issue we brought the car in fixed to begin with. SO disappointed in the service we received we will NEVER buy a car from here OR take a car here to be serviced again. More

Key to ignition of our 2005 Honda Civic would not turn. Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand to Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand total of $802.00 (parts & labor). Well, common sense told us to try our spare key and that perhaps the original key was just worn down, which it was. Since my wife was alone when her car locked up, she decided to get it towed to the dealership and I only feared the worst would happen - them taking advantage of her in hopes of a huge commission. Well, that didn't happen! The next day, after leaving two voicemails with the service department and sales, which I never received a phone call back from anyone acknowledging they had received my calls, my wife and I returned to retrieve our original set of keys. Not a single word came from the gentleman's mouth who gave me back my keys. Terrible, just terrible! More

Really great customer service, good communication, understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans th understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans though little more money. Thank you for help. More

I liked the staff at GO Honda 104th dealership. They are awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 hrs with all paperwork Expecting same kind of great service going forward. Kudos to whole Go Honda staff !!! More

Purchased new car last week. Dan Blatnick was a great internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pr internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pressure sales. Had to tell her I was not interested in Honda Care insurance 10 times. She persisted making feel as if I was stupid and uneducated for not buying her product. She would not let it go. She told me my new car would fall apart and could cost up to $5k to fix. When I complained to the manager he had Janice call me. I thought maybe she was calling to say sorry. Instead she told me I misunderstood the situation and even told me I wrong and corrected me about my concerns. I have purchased many cars over the years and never have I been pressured and treated in such away. I will never return to Go Honda because of how I was treated by the finance department and Janice. More

I was looking for good trade value for my older Odyssey, and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn' and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn't dissapointed. Anthony was great from beginning to end, very friendly, courteous, attentive, despite the fact that he was clearly very busy with several customers. Somehow he managed to take care of all of us in a timely manner. I was amazed at how much he knew, and shared, about the inner workings of the vehicle. The fincancing/paperwork piece with was fast and smooth, and they even found a mistake in the original taxes that ended up saving me money. Brad Parker in finance was great, even fun, to deal with. I purchased some extras, thus went back on a different day to the service department, and again, great service. Several folks offered to help point me in the right direction, and once I got there, the work was done well and done quickly. All in all, a great experience. I was treated extremely well. I'll go back to GO next time... More

Our salesmen Jay Dureja was great! He was great in giving us detail information about the car and made us feel comfortable that whole time. Brad Packer made the whole financing process easy and very understa us detail information about the car and made us feel comfortable that whole time. Brad Packer made the whole financing process easy and very understanding. Rick on the other hand understanding the position he is in was not very nice and made us feel we were not worth his time. We know the negotiation part is difficult however I believe that when you make the other party feel worthless then you make your product look less valued. Jay is really the reason why we decided to keep working with Honda and the reason we came back to the dealership besides the fact that I loved the car and believe that Honda has good cars. We actually left the dealership and went to visit other Honda dealers to find another car just because we did not feel like dealing with Rick any longer. However we did not find what we were looking for so we went back to Go Honda a day later and purchased our car. While we were there I could tell which person I would prefer to work with and who I would not want to work with. There were some people that were very friendly while others did not give you the time or day. Honda does sell a good product but when the people who represent Honda act like thier nose is up in the air it really turns people away from honda. Our sales person did not act or make up feel this way as well as Brad. At the end of the day I did go home with the car of my dreams. I will truly reccomend Honda because I strongly believe in the product. More

Dan Traurig was very professional in the manner that he dealt with me. He answered all of my questions thoroughly, was very knowlegible about the product, supplied a variety of quote options on-line, foll dealt with me. He answered all of my questions thoroughly, was very knowlegible about the product, supplied a variety of quote options on-line, followed up on all action items, processed the paperwork efficiently, reviewed the manuals completely after the car was purchased, and was prompt and punctual in all of our dealings. Although I initially intended to buy as used car, Dan guided me to purchasing a new car without any pressure or feeling of being "played." All in all, Dan was a pleasure to work with. Bill (I think his last name is Doanne - his card is not with me)is the sales assistant that handled the pricing evaluation of the cars that I traded in. As was Dan, he was a pleasure to work with - professional, knowlegible, and straight-forward. More

Chili made purchasing my new car a pleasure, this was the first time I bought a brand new car and purchased it on my own. Chili put me to ease and made me realize it can be stress-free and easy. My parents w first time I bought a brand new car and purchased it on my own. Chili put me to ease and made me realize it can be stress-free and easy. My parents were thrilled with his customer service and will be purchasing their next cars from him as well. Every time I've goe in nice my purchase Chili remembers me and my mom by name, it really shows he cares. More