AutoNation Honda 104

Lousy scheduling of service calls. Just ONE star for customer service, but that is only because of what happened today. -Bought a new Honda this summer, was told that the car would tel Just ONE star for customer service, but that is only because of what happened today. -Bought a new Honda this summer, was told that the car would tell me when it was time for an oil change. - six weeks ago a call from Autonation telling me to make an appointment for my first 5000 mile oil change. Surprised, but made an appointment for today 11:30 - Received FOUR confirming emails. - Showed up at autonation at 11:30 - "you don't have an appointment, you don't need an oil change, come back when the car tells you". - Ticked off. I complained. "Oh it is some third party company who is doing this, just ignore them". - Two hours later: call again from autonation: you have an appointment but now tomorrow. - Called autonation where I was again told "this is third party stuff, just ignore it". No, I won't just ignore useless phone calls and fake appointments and me wasting my time to show up. Autonation, you know who I am, if I don't hear from you with a REAL explanation (no 'third party' excuse) I will climb up the autonation or honda ladder. Signed: ticked off seriously. I love my Honda though! More

On a cold snowy day in November We worked with Jeremy and found him to be very up front and helpful with our upside down situation. I didn't feel like we got jacked around and held We worked with Jeremy and found him to be very up front and helpful with our upside down situation. I didn't feel like we got jacked around and held hostage and in the end we left with a car we love and had a great experience. Not only that but it was frigid, windy, snowy day and everyone was happy to help us. More

Worst experience EVER I went through Costco to get a decent "no haggle" price. The sales person was nice enough, although every time he disappeared to give someone some pap I went through Costco to get a decent "no haggle" price. The sales person was nice enough, although every time he disappeared to give someone some paperwork or to print up some paperwork, it took 5-10 min. The process seemed to be dragging on too long. Then, he sent me to the Customer Financial Services Manager. I was paying cash, so the CFSM was called the "Paperwork Manager". Robert V. was the young man who spent 10-15 minutes trying to convince me that the $29,000 car I was about to buy really needed a $2,000 Service Plan because there was a good chance that some of the computer systems would likely need repairs in 5 year. I told Robert in the first 60 seconds that "I will not buy a service plan." He went on, and on, and on regardless. He then had me initial and sign and initial and sign a dozen unnecessary and not legally binding pieces of paper. I refused to sign the "Legally Binding Arbitration" agreement. He then wanted me to initial by the "Price" of the car that we had agreed was inaccurate. By now I had had enough and I let him know in no uncertain terms that I was done messing around with all of his sales and paper work B.S. After a smirk and a "I'm just doing my job..." I raised my voice again and told him that this is exactly the kind of prolonged crap that I was trying to avoid. He smirked and looked down and seemed to be thinking to himself, "I guess he really doesn't like be put through the sausage grinder." I took another 10 minutes for him to finalize the paperwork but not before he put another piece of totally useless paper in front of me - a blank "Financial Agreement" that he wanted me to sign because I "wasn't going to finance the car". It took 3 1/2 hours and was one of the worst experiences of my life. I WISH I would have walked out on Robert's punk xxx. It wasn't worth it. If I had known that AutoNation Honda on 104th in Westminster, CO was going to do that to me, I never would have walked through their doors. More

Best Honda Dealership Through the years I've purchased a number of new Hondas. I can say with all honesty that by far AutoNation 104th was the best Honda buying experience Through the years I've purchased a number of new Hondas. I can say with all honesty that by far AutoNation 104th was the best Honda buying experience I've ever had. Dan Healy (sales), was extremely professional, knowledgeable, and had all of my best interests at heart. He took his time with me, was very knowledgeable with all of my questions, and never pressured me to make decision. Dan Blatnick (sales manager) took time to make sure I was having a great experience and to make sure I was 100% satisfied. Nori Limbacher (finance manager) had access to all banks and credit unions and was able to offer me the most advantageous way for me to purchase the car. How refreshing! Both Dans and Nori certainly fulfilled every expectation I had with the AutoNation Pledge. I shopped several Honda dealers before AutoNation, and none of them came close to the great deal I got with AutoNation. I'll return to buy again and again! More

We went in at 11am and left at 3:30 which seemed to an unusual long time to buy a car. I accompanied a friend who did purchase a Honda CRV. Finance Manager tried high pressure tactics to buy unneeded warr unusual long time to buy a car. I accompanied a friend who did purchase a Honda CRV. Finance Manager tried high pressure tactics to buy unneeded warranty work and I basically told him to move on, he continued with my friend and told her that it was her money on the line, not mine. In my mind, extremely unprofessional---didn’t realize that I was also a potential consumer as well and offended by his comment. I would not go there nor would I recommend to a friend. In addition, the $750 “Honda money” listed on another separate sheet of paper was not part of the final deal. They ended up using the $750 against the loan amount when I pointed it out. Unnecessary extras such as windshield protection that "can't be removed" are also added to the cost, not listed on the internet site to bump up the price. I’ll keep my Subaru… More

Save the time and go somewhere else. Received a quote from Kuni and AutoNation said they would match it. So, since the dealership was closer to my house I decided to take Kurt up on his word and come in from Kuni and AutoNation said they would match it. So, since the dealership was closer to my house I decided to take Kurt up on his word and come in. They did not match the quote, furthermore, they were well over $100 where I wanted to be for a monthly payment. I sat there and wasted an entire afternoon going back and forth just to walk out because the sales manager refused to get me to the number I wanted to be. I guess he didn't get the memo. In the car sales business when you don't meet my number I will find another dealership that will. After walking out, the sales manager calls me about an hour later (of course) and tries to get me to put another $500 down and they can get me to where I want to be. Well I didn't want to put another $500 down for you to get me to where I want to be, I wanted that number with what I was offering to put down, not $500 more. At this point I had already contacted Kuni and they were able to beat AutoNations' quote without putting the extra $500 down. Three days later I was driving the brand new vehicle I wanted for the price I wanted from Kuni. Turned out to be a great experience and AutoNation missed out on the opportunity for a sure sale. More

Went in for service visit and at that time decided to purchase new vehicle. This was one of the easiest and best purchases done. Salesman was very knowledgeable and friendly, which only helped with ou purchase new vehicle. This was one of the easiest and best purchases done. Salesman was very knowledgeable and friendly, which only helped with our decision. Thanks Anthony Bullen More

While they are extremely friendly there, it took some time to get the deal done. Also, I had asked for a coupon for accessories, which I never received. I also felt like there were several things in the time to get the deal done. Also, I had asked for a coupon for accessories, which I never received. I also felt like there were several things in the vehicle that I was not sure how they worked. I didn't even know how to turn the lights on and it was late, that would have been nice to know. I felt like at the end while I was wanting to be done, I was rushed out the door with very little explanation on how everything worked in the Van. I felt like he just wanted to be done to get on with his night. Kurt which is who I had worked with prior was great and friendly, but he was helping someone else I would have liked to have finished everything off with him. I also felt like I was encouraged to give all 5's on this report which really made me not want to because I was being told to. Everyone else in the dealership was great, and while I felt like the gentlemen who took care of me was nice I feel like things could have been more smooth. More

Jay was helpful from the second I walked through the door. He understood what I was looking for in a car, although I didn't get a Honda, he gave me a TC I fell in love with as soon as I sat in the drive door. He understood what I was looking for in a car, although I didn't get a Honda, he gave me a TC I fell in love with as soon as I sat in the driver seat. I'm most grateful he was patient enough to help me for 4 hours, not trying to "up sell" but trying to figure out a comfortable payment method for myself. More

From when we met Jay, we had probably the greatest experience car shopping. Jay was friendly and made sure that we were well taken care of. We drove away with a new car and the perfect car for our nee experience car shopping. Jay was friendly and made sure that we were well taken care of. We drove away with a new car and the perfect car for our needs. The buying process was painless and we could not be any happier with how everything turned out. More