AutoNation Honda 104

Best Car Buying Experience Ever!! Working with Michael Williams was the most pleasant car buying experience we have ever been involved with. He was very helpful in finding the car we Working with Michael Williams was the most pleasant car buying experience we have ever been involved with. He was very helpful in finding the car we were looking for, which required him to drive us to another AutoNation dealership 15 miles away in rush hour traffic. He was very friendly and patient.. Zach Lewis, Financial Specialist, was very friendly and professional!! More

Will never trust this dealership again My wife and I purchased a new Honda Ridgeline in late 2012. We also purchased all of the other warranties offered. On the maintenance warranty we we My wife and I purchased a new Honda Ridgeline in late 2012. We also purchased all of the other warranties offered. On the maintenance warranty we were told that all factory recommended services were covered for five years - only to discover the over priced policy only covered oil changes - (we now have over $600 to pay for factory recommended services we were told was covered). We purchased the extended mechanical policy that (we were promised) covered all mechanical, electrical, etc issues, no matter the cause and when the policy was close to expiring the dealership would go through everything (engine, transmission, differential) and make sure the vehicle was in A-1 shape. We've had several electrical issues that we've had to pay for and was told that the dealership would not check the mechanical items. We purchased the interior policy that was to cover any interior issues or problems. The cup holder needed repair, we were told that the policy did not cover "that item" and it would cost us over $125 to repair. The dealership lied to us on every additional policy we paid for in good faith. The dealership conveniently uses the excuse that it's the responsibility of another department. We have been promised to hear from the GM (never happened). It has been next to impossible to contact the service department (I've been on hold for over 20 minutes at least four times with no answer or call back). I RECOMMEND GOING ELSEWHERE TO PURCHASE A VEHICLE AND DO NOT PURCHASE ANY "EXTENDED WARRANTIES". The entire operation is a scam in my opinion. More

Excellent Experience! My car buying experience was awesome! Kurt was my salesperson. He was friendly and patient and found me exactly what I was looking for. And- the finan My car buying experience was awesome! Kurt was my salesperson. He was friendly and patient and found me exactly what I was looking for. And- the finance team was even able to save me some money on my monthly payment without sacrificing any extras. I've since returned for a scheduled service appointment and was in and out in no time. I don't have plans to buy another car anytime soon but once I'm ready again, I'll definitely come back to AutoNation Hondo on 104th. I'll be recommending this dealership to my family and friends when they're in the market for a car. More

Terrible customer service from Alex Whilst on a phone call with him about buying a new CRV, he got upset that I wouldn't come in to their showroom to discuss discounts to the point that Whilst on a phone call with him about buying a new CRV, he got upset that I wouldn't come in to their showroom to discuss discounts to the point that he said he had to cut our call to deal with a customer that was in the showroom. It's my view he was lying in a childish attempt to manipulate me in into coming into the their showroom. I pointed out this was arrogant of him at which point he then hung up the phone. Amazingly, he phoned me back a few minutes later but all I said to him at that point was that I had nothing to say to him - I'll go and spend my $25k elsewhere! I don't know how AutoNation can afford to get as poor ratings for customer service as they do. More

Bad experience First off I had every intention of purchasing the vehicle at sticker price (14587), but I figured it doesn't hurt to ask for a lower price so first I First off I had every intention of purchasing the vehicle at sticker price (14587), but I figured it doesn't hurt to ask for a lower price so first I asked if the sticker price included any dealer fees and he said yes they were included in the sticker price. When I asked if they could bring the price down to $14,000 'Chilli', a sales man that was helping me said "I can ask". Chili came back about 10 minutes later with an offer and said they came down to $13988 but there was a separate dealership fee listed at $599. Now here's the problem, I know basic addition, 13988 + 599 = 14587. Now when i asked Chili "so I take it you couldn't come down on the price?" chili said "they did, it's now $13988". I explained that he already told me the dealership fee was included in the $14587 which Chili acted like he wasn't sure what I was taking about, but after explaining it a few times he said on he will go ask for them to lower it to $14000 total. After 5 minutes the sales manager came out and told me they do not haggle their prices under any circumstances. Now again, I wanted the car for the advertised $14587; if they would have been up front and just said 'sorry we don't haggle' when I asked for a lower price I would have bought the car anyway but the fact they went to the back and pretended to lower the price, then tested my intelligence saying they lowered it even though they just separated the dealership fee from the price was an insulting outdated tactic that was extremely offensive. I also talked to "Dan" the manager but he just said it was a miscommunication. You be the judge of that. More

LIES and FRAUD. BUYERS BEWARE! If I could give 0 starts I would. Auto Nation knowingly violated the full disclosure law. They sold me a car with MAJOR repair work done on their time If I could give 0 starts I would. Auto Nation knowingly violated the full disclosure law. They sold me a car with MAJOR repair work done on their time and watch, that somehow did not show up on the Carfax at the time of purchase.However, the accident showed reported but with absolutely NO damage. They told me there was no damage reported because the accident was so minor it didn't require repair. Went to trade in my Honda and pulled a new carfax, only to find on the SAME date, MAJOR damage reported. The car was leased at the time of the accident, which means it was OWNED by Auto Nation and according to their lease policy, any damage to the car MUST be reported to them prior to repair work. They have to APPROVE repair work, they OWNED the car legally at the time the car was repaired and straight up told me they didn't know the accident or repair even occured. LIERS. SCAMMERS. Don't worry Honda, I have filled a formal complaint with the Federal Trade Commission and you will be hearing from my attorney for the loss of my entries car worth of $26,000 since I can't sell this vehicle! http://www.hondafinancialservices.com/leasing/vehicle-inspection More

Liars From start to finish I've been lied to by sales people. Purchased a used Acura TL 103,000 miles. I overpaid by kbb by $1,000 for a car that needed w From start to finish I've been lied to by sales people. Purchased a used Acura TL 103,000 miles. I overpaid by kbb by $1,000 for a car that needed work has body damage and the navigation touch screen doesn't work. Bogus no haggle pricing is xx and a scam. I was told verbally the door handles would be fixed. Closed on the car and they say oh no we aren't doing that but it's a super easy fix like $20. Liars. It's going to cost me over $150 to fix the door handles. Said We will perform a full detail. Got car back has stuff all over the windshield half xxx job. Put protectant on gauge cluster plastic - hope it doesn't mar or permantlety haze them. Told car would be waxed - car was not waxed I'm an ex professional Detailer who detailed exotic cars. I know when a car has or hasn't been waxed. Told headlights would be buffed - liar never buffed. Took over two days to get financed. Never ran my information to see what I qualify for just quoted me a rate for financing - pretty sure that's fraud and is illegal. Had to wait at enterprise for 30 minutes to drop off car then was charged $40 for insurance on the rental because autonation didn't tell me I didn't have to pay it. I ask for reimbursement and they won't pay it. Said detail and work on car would take one day took two days and the detail was less than half xxx. Overall I feel like I've been screwed on this purchase and the sad thing is it was my first car purchase. Just overall feel pretty ccrappy about the experience it was like how can we get you out of here fast? Just overall I wouldn't buy from them. This car is costing me over $9,000 and kbb is $7,500. Thanks for screwing over a kid who just wanted a reliable car More

Repeat customer Great place to shop for a car. I have bought 2 cars and my mom has bought 1. When you go in ask for Chris, the dude will take good care of you. Great place to shop for a car. I have bought 2 cars and my mom has bought 1. When you go in ask for Chris, the dude will take good care of you. More

BEWARE 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steer 10/06; 8:44am. brought 2014 crosstour in for oil/filter to "express" area plus worbling noise associated with axle speed and slight vibration in steering wheel. 1+45 min. later, no luck on noise and oil/fltr changed. Interesting that the invoice states the bill was paid at 9:10am! (not 11:10am). I checked the oil level after 2hours back home--the oil dip stick was showing the level OVER an inch above the "full" hash mark. Took it back the next day and the same service advisor said 'probably normal 'but let me get the tech who performed the work. The tech came and checked the level and stated "just a little bit over"! Really (just a little bit pregnant). Although I just turned 76 and still have a lot to learn, overfilling engine oil is really bad and was probably taught to me when I was 11 and driving my grandpa's Willy's on the ranch. The HONDA OWNER'S MANUAL p.475 states:"NOTICE: DO NOT FILL THE ENGINE OIL ABOVE THE UPPER MARK. OVERFILLING THE ENGINE OIL CAN RESULT IN LEAKS AND ENGINE DAMAGE" The tech reserviced the oil and delivered the car. Upon which time he told me "I refilled it twice and both times were "overfilled". Checked the servicing equipment and it was faulty. I refilled it a 3rd time manually to the proper lever. Maybe I should tell my supervisor about the equipment." You think!! How many other vehicles had been over serviced with this equipment and the poor level of tech and supervisor knowledge. More

No Promised $100 Referral They promised to sent a $100 referral for us bringing in someone to buy a car. It has been 8 months, and still nothing. We have talked to George They promised to sent a $100 referral for us bringing in someone to buy a car. It has been 8 months, and still nothing. We have talked to George Michael and different managers at least 15 times. They keep saying that they will sent it. They should just tell us to get lost. That would be easier to accept. More