AutoNation Honda 104

Bad communication, terrible servicing of vehicle Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't even been able to get ahold of someone. I had to get a new air compressor and had them do the work on it. 1 year and 1 month later, my car had steam/smoke coming from the hood. I took it to the closest auto place and they said the air compressor went out and asked me if I had gotten one recently. I said yes and they said that the place I got it done didn't put in a new dryer which caused the compressor to fail. I called AutoNation Honda 104 8 times before I was able to talk to a human (scheduler) and they said they would get someone to talk to. I waiting 32 minutes on hold and they dropped the call. I finally lugged my children in to talk to a manager. He said there was not much he could do except lower the cost a bit on labor and the compressor. He acted like he was doing me a favor by charging me nearly $1600 for a new air compressor that failed because they didn't do it right, also the warranty ended after 1 year or 12,000 miles. I was just over the 1 year and under the 12,000 miles. I called the Meineke that had my van and they felt terrible for me and said they could do what they could to help me out. they were able to do my car for $1500 (same part and warranty as honda dealership) and they weren't the ones to screw it up. They caused more problems then they even fixed. Weird paying people to ruin your car. STAY AWAY from this place. my other experience was getting my alarm on the sliding doors to work properly. I told them they aren't closing right which then drains my battery. They told me that it was actually a battery issue, so i had to get everything connecting to the battery replaced...not cheap. Come to find out, the moment i leave the service center, my car doors are ringing. I make another appointment and they tell me my doors aren't closing right and so its draining my battery....I told them that is exactly what I told them the first time and they still made me pay for it. The next few days after that the door is still not closing right and i had to take it back for the 3rd time. They also said they would call me by noon to let me know whats going on. They didn't, and I couldn't get ahold of anyone until 5:45, and they let me know they needed to keep my car overnight. It was a nightmare trying to get ahold of someone. More

Price quote failure! I communicated via email with a sales associate at this dealership. I then came in to purchase the vehicle, mind you it was last year's model which I communicated via email with a sales associate at this dealership. I then came in to purchase the vehicle, mind you it was last year's model which they have several of still and the price quote was not honored. In fact, they wanted 1200 more then initially quoted. They tried to tell me it was because I had asked for a quote on a used vehicle, which I did not. Very disappointed in this dealership and will not ber doing business with them. More

Good experience The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have e The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have enjoyed my Honda with all of the safety features. More

average, unoraganized and not clean I enjoyed working with Nick while he did not know that much about the car I ended up with I did from my prior experiences with Mini Coopers. I will s I enjoyed working with Nick while he did not know that much about the car I ended up with I did from my prior experiences with Mini Coopers. I will say on the negatives the paperwork took a long time it seemed they were a little disorganized and the cleanliness of the car after detailing was horrible (you could still see shoe prints on the floor and door, the carpet did not look vacuumed and windows had handprints on them). I did email the manager about the cleanliness and did not hear back so that was a disappointment to me as I'm very OCD in my organization and cleaning. Would I buy from them again? It would have to be a very good deal otherwise no. More

Run from this place! Misleading salesmen and managers. When asked several times if there were specials told no, then five days later saw 1.99 financing available. Staff pu Misleading salesmen and managers. When asked several times if there were specials told no, then five days later saw 1.99 financing available. Staff pushed us into car without really giving us options or truthful details. Find somewhere else to buy your car. Cant trust these guys. They are friendly only because they want to sell you a car and do not have the best intentions for you. Just want to sell a car even if they have to be dishonest about it. Find somewhere else to buy your car. More

Seriously hate this place I bought a usedcar here and everytime I call to try and talk to somebody, they literally NEVER call back. I have had so many issues with this vehicle. I bought a usedcar here and everytime I call to try and talk to somebody, they literally NEVER call back. I have had so many issues with this vehicle. I seriously hate this place. I cannot express enough how much I regret getting my vehicle here. More

Civic purchase Originally posted my review and was very angry. Our salesman was dishonest and I haven't changed my opinion of him. Thankfully the sales manager (Dan) Originally posted my review and was very angry. Our salesman was dishonest and I haven't changed my opinion of him. Thankfully the sales manager (Dan) and service manager (Wally) took over the reins and made things right for us. In the end I will say I'm satisfied now and am glad they rectified the situation. More

The Worst Customer Service!!! This has got to be the worst place when it comes to Customer Service... They are good when you purchase a car because it benefits them.. When it time This has got to be the worst place when it comes to Customer Service... They are good when you purchase a car because it benefits them.. When it time for you to get service beyond this they are horrible.. Don’t buy any packages with them bet they don’t keep up with paper work luckily I do... And the reflection is the Leadership the General Manager is worst and that is why her team is as well... More

Ask for Max Hourieh We met Max a few years ago when we first moved to Colorado and were looking for another Honda. We looked at and contacted several dealerships from Nor We met Max a few years ago when we first moved to Colorado and were looking for another Honda. We looked at and contacted several dealerships from Northern Colorado to Denver and no doubt Max/Auto Nation is the best! We have leased and bought cars from him several times and always enjoy the experience! Seriously, we didn’t know car dealings could be so smooth until we met Max! More

Worst car buying experience ever Went to this dealer, the sales person did nothing to help us get into a vehicle, he gave off a bibe like he could care less whether he sold a car or n Went to this dealer, the sales person did nothing to help us get into a vehicle, he gave off a bibe like he could care less whether he sold a car or not. During the test drive he was on his phone the entire time, when asked a question, his answer was I guess. Phoned and emailed, the sales person Israel Sosa said he would speak with his supervisor to ask if there were any options, we never heard back from him. A call or email to say sorry we can’t make this work would go a long way. Definitely would not recommend this dealer ship. Go to Kuni Honda, they are the best!!’nn More