AutoNation Honda 104

COMPLETE & TOTAL FRAUDS! VERY POOR BUSINESS INTEGRITY! BEWARE!! RUN!! =SxxT SHOW LONG story short, they sold me a used Honda with a "we owe" contract. They did not fulfill that promise and also LIED to m BEWARE!! RUN!! =SxxT SHOW LONG story short, they sold me a used Honda with a "we owe" contract. They did not fulfill that promise and also LIED to me about it. Because of that, they sold me a car that would not pass emissions. Isn't that illegal? Did they care? NO. How convenient that they released the car to me (after supposed delays) after their 5 day warranty window was up. Once you are off their lot, you are SCREWED and they are done with you. They proved to me over and over again that they will not do the right thing. The only thing they are good at is SCAMMING. After I circled back to them about the car not being fixed like they said it was, they (and by they I mean the Sales Manager Christi - my sales guy never returned my calls/texts) escalated the issue by telling me there was now a bigger problem they found that was not there when they were selling it to me. We're talking less than a half of a tank of gas later. This went from a bad CO2 sensor to a busted head gasket to "probably the entire engine is bad". Christi told me that she personally would not have bought the car - but they have it on their lot for sale?? Their way of taking care of me was to give me $1,000 for the $5,000 vehicle I had just bought cash OR take it across the street to Carmax and see what they'll give me for a worthless car I was JUST sold by them. Pass the problem to someone else? They treated me like complete trash. Their solution to the problem is very very telling and an accurate reflection of how they do business. They are not BBB accredited for a GOOD reason. Christi was a brick wall to deal with, kept spitting out the same bullxxxx responses with zero compassion and would not allow me to talk to anyone above her. I left the dealership in tears and somehow Christi found a way to sleep at night - a talent I do not personally have - thank goodness. She had no problem looking me in the eyes and saying I could trust her and then turning around and completely screwing me. Literally handed me keys to the car while it was puffing black smoke and did not blink twice. I really cannot put into words how disgusted I was. Anyhow, some tips: DO NOT TRUST what they tell you AT ALL. It turns out that a new set of spark plugs was all that was needed for my "bad engine". I don't know how they are not experts in their own brand or maybe they knew this and they thought I would cave and put $4,000+ into their pocket. I also don't know how they sold and inspected a ready to go car with bad spark plugs?! I still cannot believe that they acted so foolish over such a small thing. I thank my angels that after months of this going on and a large amount of stress, I still ended up with a good car for me and my kiddos - yay Honda - bad dealership!!! I also cannot believe that they would rather make a small amount of money on me than have me be treated fairly and spreading good word of mouth. ZERO MORALS HERE. Another tip: do not fall for their scare tactics and do get a second opinion. I was able to get more information from Auto Zone's free check engine light reader than the dealer!! WxF Summary - this place is AWFUL. JUST SAY NO. NOT ONLY NO, HxxL NO. PS - their prices ARE NOT GOOD anyhow! More

Came in for a routine oil change, left the shop with electrical problems - doors locking by themselves, car radio turning on and off, my check engine light coming on. Took the car back in the same day a electrical problems - doors locking by themselves, car radio turning on and off, my check engine light coming on. Took the car back in the same day and the tech who worked on it wouldn't even come out and talk to me. He used the receptionist as a messenger pigeon to talk to me and basically told me there was nothing he could do. I understand that these techs are busy, but he couldn't take 5 minutes out of his day to take a look at my car. Made another appointment for a full diagnostic, turned out that the guy didn't tighten my battery cables properly. It was the tech's fault, and I had to pay the $100 to get it "fixed". Manager was supposed to call me 2 weeks ago to refund me the money, because I should not be the one having to pay almost $200 for a routine oil change. Surprise! Manager never called back. Interesting note: they sent me a message a few days later saying I missed my appointment (which I didn't) so no customer survey was sent out to me. Very sketchy! NEVER GOING TO THIS LOCATION AGAIN! More

STAY AWAY!!! My whole intention of going to the dealer was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is was to develop a relationship w/ a shop I could trust. Unfortunately, the service director David Mullen has guaranteed that will never happen. He is quite unconcerned w/ customer service. I can't tell if he's a total joke or just astonishingly bad at his job. His team knows more than he does and his communication is the farthest thing from thorough. First his response to a question about my Honda HR-V was to tell me his wife has a Mini Cooper and she doesn't have that problem. (I wish I was kidding.) Then after he screwed something up his apology was basically: "I'm sorry if you believe . . . however I've never actually done anything wrong." Then he had his team install a remote starter that is incompatible w/ my locking system. Have fun figuring out how I get in and out of my car w/ that one. No apology. No explanation. No attempt to make anything right. He simply stopped returning my messages. Of course, the last question I asked him was "What the h*ll kind of xxxx show are you running over there?" So I don't suspect I'll hear back anytime soon. I can almost guarantee the positive reviews on here are fabricated or they come from well meaning people who only went there once and were lucky to have a good experience. I was one of those until I learned how things really go down. Save yourself the trouble because AutoNation Honda 104 will bite you hard at some point! It's a hot mess over there and it clearly comes from the top down. P.S. Did I mention that when bought the car it was delivered to the parking lot of my condo building at 9:30 PM in a snowstorm and left all night with the windows down so I woke up to an interior covered in ice? Shi*t Show. More

Lied. These guys are just not honest. They sold us a car with a leaking gasket that they said they had fixed. In fact they did not. Regardless of wha These guys are just not honest. They sold us a car with a leaking gasket that they said they had fixed. In fact they did not. Regardless of what they say do not EVER buy from them. More

If I could give them 0 stars I would. Traded in my 2016 Malibu for a 2018 Honda Civic. I was lied to about the features of the car by the sales rep (Steve) was told it was great on gas and also had a sp Malibu for a 2018 Honda Civic. I was lied to about the features of the car by the sales rep (Steve) was told it was great on gas and also had a sport mode. Car isn’t good on gas and doesn’t have a sports mode. I was gonna return the car but was reassured by Steve that the car had the features I wanted. That same day I found out one of my brothers had passed away. You would think a business that makes billions a year would have a little bit more compassion, empathy and integrity. All I got was the managers saying we’re a business so your xxxx out of luck basically after paying 19,000 for a car that lacked everything I expected In the vehicle even after expressing my concerns to the sales rep. Derek and Sarah the managers didn’t care showed NO empathy to my situation. You would think they would want their customers to leave happy well NOT here. Please don’t let them manipulate you in thinking you can trust them to get you into the car of your dreams they just want sales and could careless. Now I’m stuck with a car that I thought was the car of my dreams but its reality is a nightmare with none of the features I intended to get for trading in my vehicle. More

Service Contract Refund? - No - just a runaround Daughter bought a car there with a service contract. She got in an accident, car was totaled. We turned in the paperwork to get a proportional refund Daughter bought a car there with a service contract. She got in an accident, car was totaled. We turned in the paperwork to get a proportional refund of the service contract, so the proceeds would be paid to her lender. We were told that the refund of the unused service contract would be ~ 80% of the total purchase price, and that it would take 6-8 weeks for the lender to get its payment. It has now been 9 weeks and no payment has been made. When we ask about it, we are offered one lame excuse after another (these things take time, the payment is right around the corner, etc). The latest estimate is that, now, the refund to the lender should be paid in another two weeks. We've heard that kind of promise before. I would be shocked to learn that we are the only people they have done this to. If the lender institutes collection activity, I'll be evaluating law firms with a track record in class action lawsuits for commercial fraud. I'll never do business with this dealership again, nor will I have anything positive to say about them. More

The sales rep was very nice. Not pushy. Took me on test drive. Answered all my questions. I ended up buying a different model but very much appreciated his service. drive. Answered all my questions. I ended up buying a different model but very much appreciated his service. More

Shop at a different Honda store! If you love to go back and forth negotiating with sales people this is the place for you! They first present you with a price that is so high anyone If you love to go back and forth negotiating with sales people this is the place for you! They first present you with a price that is so high anyone would get mad. The second price is also ridiculous but getting closer to what they are hoping to get out of you. They automatically add in a appearance package, window tint, windshield insurance, and of course a dealer handling fee. I don’t have the patience to deal with the caliber of people in this store so I left after the second pass. I bet you could get a OK deal on about the fourth time. My recommendation is to do a test drive only go home and get pricing on the Internet. I’ve bought a lot of cars. This was the worst experience I have ever had! More

Sold us a piece of crap that we are now 10K upside down on! We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much they are in demand. Before we agreed to buy it we noticed a noise when turning which is a CV joint issue. The sales guy tried to blow it off but, we know Honda's and we know what it is.They agreed to take care of that at our request before we would purchase the vehicle. We bought it and drove it less than 5 days and smoke started coming from the hood. We took it in ready to return it under their 5 day/250 mile satisfaction guarantee. They told us the motor mount was cracked and leaking hydraulic fluid onto the engine. They insisted they would cover the repair at no cost and did so that we would agree to keep it. BIG MISTAKE! (At this point I was still skeptical as to why they did not catch these issues during their highly advertised multi point inspection.) The vehicle was then okay for awhile aside from an annoying humming noise coming from the hood when the A/C was on. It was hardly driven except for the grocery store and errands. Then we started having some issues. The check engine light started coming on and the van started driving REALLY rough sometime around March 2019 and got really bad in May and June during a couple of road trips. The van would idle and run really rough even acting as if it was going to die while driving down the highway. We also had a problem with a humming noise while the A/C was on and the A/C not working properly. We took the van to another shop to have the A/C fixed and the clutch/compressor were replaced without any improvement at the tune of $1,300.00. We were informed by another mechanic when on that road trip that cylinder 2 was misfiring and that it was an issue covered by an extended warranty that was a result of a class action lawsuit against Honda. The cause is apparently the ECO mode on these vehicles which cannot be shut off. The computer turns off cylinders to save fuel consumption and in turn destroys your engine. They continue to put these pieces of crap in their vehicles to this day even though they know that around 80-100K miles the engine will start to go. It causes high oil consumption, CV and motor mount issues (surprise), and spark plug and cylinder problems. After returning home we took the vehicle in to Autonation Honda and were informed today that the van needs $4,000.00 in repairs in addition to the cylinder/spark plug issue covered under the extended warranty. It needs another CV joint replacement which was done less than 12 months ago as described above, a power steering pump seal, an ECT sensor, a new oil pump, and A/C door and temperature sensor. I'm astonished that they failed to catch all these issues at their inspection and won't warranty their CV work past 12000 miles which we are barely over from the few road trips we took. Even after getting the warranty issue fixed which they so conveniently didn't address during their inspection, there are humming noises coming from the power steering pump that they said was another issue Honda was aware of but was making people foot the bill for. We decided to get rid of this bucket before it blows up draining even more of our time and money. Much to our surprise some 10 months later, the van is now worth $6,000.00 less and no one wants them anymore. Apparently vehicles are only in demand when you're buying them and not when you're selling them. We now have to take an $10,000.00 bath on this van that was soooo great and now almost instantly isn't wanted by anyone. Very convenient. The service manager refuses to do anything. I am just beside myself that this dealership that prides themselves on being so honest sold us such a piece of crap and now wont even help us out with the MASSIVE loss we are gonna take on it. They clearly only care about themselves and the money they can extract from the next sucker that comes in. I was a Honda customer for life but now I will never buy another Honda again! More

Bad communication, terrible servicing of vehicle Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't even been able to get ahold of someone. I had to get a new air compressor and had them do the work on it. 1 year and 1 month later, my car had steam/smoke coming from the hood. I took it to the closest auto place and they said the air compressor went out and asked me if I had gotten one recently. I said yes and they said that the place I got it done didn't put in a new dryer which caused the compressor to fail. I called AutoNation Honda 104 8 times before I was able to talk to a human (scheduler) and they said they would get someone to talk to. I waiting 32 minutes on hold and they dropped the call. I finally lugged my children in to talk to a manager. He said there was not much he could do except lower the cost a bit on labor and the compressor. He acted like he was doing me a favor by charging me nearly $1600 for a new air compressor that failed because they didn't do it right, also the warranty ended after 1 year or 12,000 miles. I was just over the 1 year and under the 12,000 miles. I called the Meineke that had my van and they felt terrible for me and said they could do what they could to help me out. they were able to do my car for $1500 (same part and warranty as honda dealership) and they weren't the ones to screw it up. They caused more problems then they even fixed. Weird paying people to ruin your car. STAY AWAY from this place. my other experience was getting my alarm on the sliding doors to work properly. I told them they aren't closing right which then drains my battery. They told me that it was actually a battery issue, so i had to get everything connecting to the battery replaced...not cheap. Come to find out, the moment i leave the service center, my car doors are ringing. I make another appointment and they tell me my doors aren't closing right and so its draining my battery....I told them that is exactly what I told them the first time and they still made me pay for it. The next few days after that the door is still not closing right and i had to take it back for the 3rd time. They also said they would call me by noon to let me know whats going on. They didn't, and I couldn't get ahold of anyone until 5:45, and they let me know they needed to keep my car overnight. It was a nightmare trying to get ahold of someone. More