AutoNation Honda 104

Service Contract Refund? - No - just a runaround Daughter bought a car there with a service contract. She got in an accident, car was totaled. We turned in the paperwork to get a proportional refund Daughter bought a car there with a service contract. She got in an accident, car was totaled. We turned in the paperwork to get a proportional refund of the service contract, so the proceeds would be paid to her lender. We were told that the refund of the unused service contract would be ~ 80% of the total purchase price, and that it would take 6-8 weeks for the lender to get its payment. It has now been 9 weeks and no payment has been made. When we ask about it, we are offered one lame excuse after another (these things take time, the payment is right around the corner, etc). The latest estimate is that, now, the refund to the lender should be paid in another two weeks. We've heard that kind of promise before. I would be shocked to learn that we are the only people they have done this to. If the lender institutes collection activity, I'll be evaluating law firms with a track record in class action lawsuits for commercial fraud. I'll never do business with this dealership again, nor will I have anything positive to say about them. More

The sales rep was very nice. Not pushy. Took me on test drive. Answered all my questions. I ended up buying a different model but very much appreciated his service. drive. Answered all my questions. I ended up buying a different model but very much appreciated his service. More

Shop at a different Honda store! If you love to go back and forth negotiating with sales people this is the place for you! They first present you with a price that is so high anyone If you love to go back and forth negotiating with sales people this is the place for you! They first present you with a price that is so high anyone would get mad. The second price is also ridiculous but getting closer to what they are hoping to get out of you. They automatically add in a appearance package, window tint, windshield insurance, and of course a dealer handling fee. I don’t have the patience to deal with the caliber of people in this store so I left after the second pass. I bet you could get a OK deal on about the fourth time. My recommendation is to do a test drive only go home and get pricing on the Internet. I’ve bought a lot of cars. This was the worst experience I have ever had! More

Sold us a piece of crap that we are now 10K upside down on! We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much they are in demand. Before we agreed to buy it we noticed a noise when turning which is a CV joint issue. The sales guy tried to blow it off but, we know Honda's and we know what it is.They agreed to take care of that at our request before we would purchase the vehicle. We bought it and drove it less than 5 days and smoke started coming from the hood. We took it in ready to return it under their 5 day/250 mile satisfaction guarantee. They told us the motor mount was cracked and leaking hydraulic fluid onto the engine. They insisted they would cover the repair at no cost and did so that we would agree to keep it. BIG MISTAKE! (At this point I was still skeptical as to why they did not catch these issues during their highly advertised multi point inspection.) The vehicle was then okay for awhile aside from an annoying humming noise coming from the hood when the A/C was on. It was hardly driven except for the grocery store and errands. Then we started having some issues. The check engine light started coming on and the van started driving REALLY rough sometime around March 2019 and got really bad in May and June during a couple of road trips. The van would idle and run really rough even acting as if it was going to die while driving down the highway. We also had a problem with a humming noise while the A/C was on and the A/C not working properly. We took the van to another shop to have the A/C fixed and the clutch/compressor were replaced without any improvement at the tune of $1,300.00. We were informed by another mechanic when on that road trip that cylinder 2 was misfiring and that it was an issue covered by an extended warranty that was a result of a class action lawsuit against Honda. The cause is apparently the ECO mode on these vehicles which cannot be shut off. The computer turns off cylinders to save fuel consumption and in turn destroys your engine. They continue to put these pieces of crap in their vehicles to this day even though they know that around 80-100K miles the engine will start to go. It causes high oil consumption, CV and motor mount issues (surprise), and spark plug and cylinder problems. After returning home we took the vehicle in to Autonation Honda and were informed today that the van needs $4,000.00 in repairs in addition to the cylinder/spark plug issue covered under the extended warranty. It needs another CV joint replacement which was done less than 12 months ago as described above, a power steering pump seal, an ECT sensor, a new oil pump, and A/C door and temperature sensor. I'm astonished that they failed to catch all these issues at their inspection and won't warranty their CV work past 12000 miles which we are barely over from the few road trips we took. Even after getting the warranty issue fixed which they so conveniently didn't address during their inspection, there are humming noises coming from the power steering pump that they said was another issue Honda was aware of but was making people foot the bill for. We decided to get rid of this bucket before it blows up draining even more of our time and money. Much to our surprise some 10 months later, the van is now worth $6,000.00 less and no one wants them anymore. Apparently vehicles are only in demand when you're buying them and not when you're selling them. We now have to take an $10,000.00 bath on this van that was soooo great and now almost instantly isn't wanted by anyone. Very convenient. The service manager refuses to do anything. I am just beside myself that this dealership that prides themselves on being so honest sold us such a piece of crap and now wont even help us out with the MASSIVE loss we are gonna take on it. They clearly only care about themselves and the money they can extract from the next sucker that comes in. I was a Honda customer for life but now I will never buy another Honda again! More

Bad communication, terrible servicing of vehicle Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't Worst car servicing experience. I have two different occasions that have gone horribly wrong...they have 0 customer service and some days I haven't even been able to get ahold of someone. I had to get a new air compressor and had them do the work on it. 1 year and 1 month later, my car had steam/smoke coming from the hood. I took it to the closest auto place and they said the air compressor went out and asked me if I had gotten one recently. I said yes and they said that the place I got it done didn't put in a new dryer which caused the compressor to fail. I called AutoNation Honda 104 8 times before I was able to talk to a human (scheduler) and they said they would get someone to talk to. I waiting 32 minutes on hold and they dropped the call. I finally lugged my children in to talk to a manager. He said there was not much he could do except lower the cost a bit on labor and the compressor. He acted like he was doing me a favor by charging me nearly $1600 for a new air compressor that failed because they didn't do it right, also the warranty ended after 1 year or 12,000 miles. I was just over the 1 year and under the 12,000 miles. I called the Meineke that had my van and they felt terrible for me and said they could do what they could to help me out. they were able to do my car for $1500 (same part and warranty as honda dealership) and they weren't the ones to screw it up. They caused more problems then they even fixed. Weird paying people to ruin your car. STAY AWAY from this place. my other experience was getting my alarm on the sliding doors to work properly. I told them they aren't closing right which then drains my battery. They told me that it was actually a battery issue, so i had to get everything connecting to the battery replaced...not cheap. Come to find out, the moment i leave the service center, my car doors are ringing. I make another appointment and they tell me my doors aren't closing right and so its draining my battery....I told them that is exactly what I told them the first time and they still made me pay for it. The next few days after that the door is still not closing right and i had to take it back for the 3rd time. They also said they would call me by noon to let me know whats going on. They didn't, and I couldn't get ahold of anyone until 5:45, and they let me know they needed to keep my car overnight. It was a nightmare trying to get ahold of someone. More

Price quote failure! I communicated via email with a sales associate at this dealership. I then came in to purchase the vehicle, mind you it was last year's model which I communicated via email with a sales associate at this dealership. I then came in to purchase the vehicle, mind you it was last year's model which they have several of still and the price quote was not honored. In fact, they wanted 1200 more then initially quoted. They tried to tell me it was because I had asked for a quote on a used vehicle, which I did not. Very disappointed in this dealership and will not ber doing business with them. More

Good experience The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have e The personnel were all professional, kind, respectful and answered all questions. I will continue to have my Honda serviced here when I Ned. I have enjoyed my Honda with all of the safety features. More

average, unoraganized and not clean I enjoyed working with Nick while he did not know that much about the car I ended up with I did from my prior experiences with Mini Coopers. I will s I enjoyed working with Nick while he did not know that much about the car I ended up with I did from my prior experiences with Mini Coopers. I will say on the negatives the paperwork took a long time it seemed they were a little disorganized and the cleanliness of the car after detailing was horrible (you could still see shoe prints on the floor and door, the carpet did not look vacuumed and windows had handprints on them). I did email the manager about the cleanliness and did not hear back so that was a disappointment to me as I'm very OCD in my organization and cleaning. Would I buy from them again? It would have to be a very good deal otherwise no. More

Run from this place! Misleading salesmen and managers. When asked several times if there were specials told no, then five days later saw 1.99 financing available. Staff pu Misleading salesmen and managers. When asked several times if there were specials told no, then five days later saw 1.99 financing available. Staff pushed us into car without really giving us options or truthful details. Find somewhere else to buy your car. Cant trust these guys. They are friendly only because they want to sell you a car and do not have the best intentions for you. Just want to sell a car even if they have to be dishonest about it. Find somewhere else to buy your car. More

Seriously hate this place I bought a usedcar here and everytime I call to try and talk to somebody, they literally NEVER call back. I have had so many issues with this vehicle. I bought a usedcar here and everytime I call to try and talk to somebody, they literally NEVER call back. I have had so many issues with this vehicle. I seriously hate this place. I cannot express enough how much I regret getting my vehicle here. More