AutoNation Honda 104

I had a wonderful experience at this location. They were all friendly and made sure I didn’t need anything. My sales rep Steven Oswald was great. He went above and beyond for me. Thank you so much all friendly and made sure I didn’t need anything. My sales rep Steven Oswald was great. He went above and beyond for me. Thank you so much More

Excellent service. Attentive and friendly staff. Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and t Mechanics know what they’re doing. Prompt service. Coupons are appreciated. The waiting area is clean and comfortable. I like they’re not pushy and tell you when in the future a service is recommended. More

Vehicle was brought in for a recall on the driver's safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was def safety air bag. An oil change was also done. My Check Engine light was lit and a diagnostic test had to be done to determine that the gas cap was defective. I feel the charge for the diagnostic test was excessive - $100. More

I WOULD NOT BUY A VEHICLE FROM THEM. If you do, I would immediately take it and get it fully inspected by REAL mechanics the day you buy it so you have the option to return it within the 5 days. See why be immediately take it and get it fully inspected by REAL mechanics the day you buy it so you have the option to return it within the 5 days. See why below… Honda 104th sold me a car with a major oil leak that dripped on my driveway within 3 days of driving it off the lot. Which cost me $800 and an insane amount of stress and issues within a week of buying it. They have a 90 day warranty, but I had to pay out of pocket for a couple reasons: 1) Because I had zero trust in their techs and didn’t want them anywhere near my car again. I took the car back to them right away, but according to Tim (their used car manager), FIVE people at their dealership couldn’t find or didn’t see an issue with my car. Including the guy they claimed as being the #1 mechanic in the US. I took my car to another place and the issue was found quickly (they didn't even charge the the full time to diagnose it because it apparently was so obvious). 2) The 90 day warranty they do give is a lie with a lot of misleading information. It was the main reason I was willing to take the car after the 5 day grace period. Then I found out a lot of things that were not even in the fine print by calling the warranty company (who were prob the most rude and unprofessional people I have ever dealt with). I was literally told “You don’t need to know that information, that’s not for you or the customer to know”. That information would have made me return the car right away, no question! Their 150 point inspection is BS and they clearly don't actually do them. If so, ANY real mechanic or tech would notice a pretty large oil leak right away. They forgot an emissions voucher which cost me an extra $25. I was working with Tim (used car manager) who was going to talk "his boss" about options and get right back to me. That was over 2 weeks ago I still have not heard from him at all. When I was talking to him, he used the excuse "those are the rules, they won't budge" "yea, there is just nothing we can do" for almost everything. Acting like he and their dealership was being held at gun point and told to never make any exceptions or judgment calls for this situation. After all of that, all of this back is forth being known by the salesman who sold me the car (Tom), he still has he nerve to email me asking me to refer friends and family to him/them. I responded, reiterating all the information and frustration above. His response was to offer a $25 emission voucher sent via the mail. Even though I literally had just told him in the previous email that I had already paid for it. What good is one going to do me now? They clearly aren't actually paying attention to their customers or trying to actually help. They make the sale and move on. More

Stay Away, this dealership is so unprofessional. I returned by leased vehicle and they did not properly close the acct. This is resulting the finance company coming after us for back payments on a car returned by leased vehicle and they did not properly close the acct. This is resulting the finance company coming after us for back payments on a car that I don't have. I have email, and called several times only to be sent to voice mail. No one will return my call. Additionally, the finance company has been trying to contact them, and getting the same results. Horrible customer service. More