AutoNation Honda 104

This visit was to replace a part that was under recall. It's good that it's now replaced, but as we'd had no difficulty with it before, it's hard to comment accurately on how well the work was done. The se It's good that it's now replaced, but as we'd had no difficulty with it before, it's hard to comment accurately on how well the work was done. The service agent was efficient, spent the needed time with us, and was pleasant even when clearly under stress from the many vehicles arriving on the same morning. If there's a criticism, it's that the scheduling system is not very effective. We were advised up front that though we arrived at our scheduled time of 1030, the vehicle might not be ready until the following day. On the following day, when we went to pick the car up the check-in area was empty, and we understood that there had been almost no cars brought in that day. A good scheduling system would spread out its appointments by day more efficiently. We were, however, kept advised of progress on the work. Since this was a recall repair, we can't complain about the price (zero). We expect to return to AutoNation for future service on this automobile. More

Elija was a great tech! efficient, and very personable with me, a complete stranger. quickly resolved every concern I had, took care of all the recall items, and even gave m efficient, and very personable with me, a complete stranger. quickly resolved every concern I had, took care of all the recall items, and even gave me a couple car wash tickets! quick turnaround time too! even arranged for an UBER service from my home to their shop and covered the bill for it! fabulous! More

Elijah Madril was very helpful and friendly. However, I am very irritated with the telephone system at Honda. I called multiple numbers and never talked to a real person. When I called one of However, I am very irritated with the telephone system at Honda. I called multiple numbers and never talked to a real person. When I called one of the numbers, I was told that if it was an emergency to call Sean or Moses, which I did. I am still waiting for a callback from either or both of them. What is Honda‘s definition of emergency? More

Brandon sales & Chelsee finance were beyond excellent in helping and customer service ,they listened and were not too pushy helping and customer service ,they listened and were not too pushy More

Clean, efficient, friendly, thorough, and kind staff! !! Have only shopped at 2 other Honda stores in the last 25 years and Auto Nation did not disappoint! !! Have only shopped at 2 other Honda stores in the last 25 years and Auto Nation did not disappoint! More

The staff are very tentative and very friendly. I brought my car in to get serviced due to recall notice and Sean was the one that I worked with. Sean was very communicative and and excellent! I brought my car in to get serviced due to recall notice and Sean was the one that I worked with. Sean was very communicative and and excellent! More

WORKED WITH TRENTON ON A USED CAR FOR SALE. I LEFT A MESSAGE ON TUESDAY AND RECEIVED NO RESPONSE FOR A WHOLE DAY. I CALLED THE MAIN NUMBER LATE WEDNESDAY AND TALKED TO STEVEN ABOUT THE CAR. VE I LEFT A MESSAGE ON TUESDAY AND RECEIVED NO RESPONSE FOR A WHOLE DAY. I CALLED THE MAIN NUMBER LATE WEDNESDAY AND TALKED TO STEVEN ABOUT THE CAR. VERY DISAPPOINTED IN THE CUSTOMER COMMUNICATION. I THEN FIND OUT THAT THE DOCUMENT FEE IS $$ 799.00!! OUCH! THAT KILLED THE DEAL. WHAT A RIPOFF. NEVER AGAIN. More

If I could give a zero I would. These guys are a total fraud. They texted an offer of $18000 for my listing on Craigslist. I sat there for an hour while they checked out my vehicle. These guys are a total fraud. They texted an offer of $18000 for my listing on Craigslist. I sat there for an hour while they checked out my vehicle. Then they came back and asked me what they had offered me. They said “we overshot the runway” on that offer and pulled out a worksheet with a bunch of numbers. I walked out and thanked them for wasting my time. Stay away from these guys. They take jacking you around to a new level. More

The staff is very attentive and respectful, providing good answers to all my questions and concerns. good answers to all my questions and concerns. More

If i could give a 0 star I would. This dealership management is terrible. They do not respond to customers after the sale is completed. The GM Tim Leon should be fired for how he igno This dealership management is terrible. They do not respond to customers after the sale is completed. The GM Tim Leon should be fired for how he ignores customers and hopes they just go away. We purchased pre-owned vehicle and engined seized within 2 months due to a missed engine safety issue and the ‘dummy lights’ did not work. I brought these up to the dealer and GM and was told too bad. We had to pay for a new motor on a car we purchased from them after they supposedly inspected it less than 2 months after getting it. GM is very pompous and arrogant. He treats customers poorly. They clearly do not actually inspect vehicles and just tell you they do. Even obvious things that should have been caught like airbag sensor light were missed, if they can miss obvious things they definitely will miss larger issues. Absolutely do not purchase from this dealer. More