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AutoNation GMC Mendenhall - Service Center
Memphis, TN
95 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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95 Reviews of AutoNation GMC Mendenhall - Service Center
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March 02, 2023
Two words,Mitchell Nelson is the top rated Servicemen this location has had for many years now.There is absolutely no one else better than Mitchell at keeping your vehicle taken care of in a reasonable a this location has had for many years now.There is absolutely no one else better than Mitchell at keeping your vehicle taken care of in a reasonable amount of time.Always professional and customer service impeccable. More
by Ann
Employees Worked With
Mitchell Nelson
January 12, 2023
I’ve always had a great experience scheduling maintenance for my vehicle. My recent visit was better than usual because there were different people working the service desk who were friendlier than people on for my vehicle. My recent visit was better than usual because there were different people working the service desk who were friendlier than people on the past. More
by Bakersmommy
Employees Worked With
Didn’t get names
January 05, 2023
Fast and Friendly Service. I called that morning and I able to get in and out and still make it to work on time. Service was also very affordable with the same great quality. I called that morning and I able to get in and out and still make it to work on time. Service was also very affordable with the same great quality. More
by Alishia Davis
Employees Worked With
John
January 03, 2023
Receiving this survey request following having my vehicle serviced for oil change. Upon arriving to drop off my vehicle I had a positive interaction with the two gentlemen at the service counter. However, up serviced for oil change. Upon arriving to drop off my vehicle I had a positive interaction with the two gentlemen at the service counter. However, upon my return to retrieve my vehicle this wasn’t the case. The service person; I believe his name was Anthony, was extremely disrespectful and rude! I introduced myself upon arriving to let him know who I was and the reason I was there because he was not one of the two gentlemen interacted with earlier. Anthony never acknowledged me while I stood in front of him and took a phone call that he engaged loudly using the speaker phone feature. After 2 minutes of me still standing there while he debated about a battery issue with someone who seemed to be a service tech and still no acknowledgment from him, I say to him “Excuse me”…He simply responded “What!” To which I replied “Can you assist me in obtaining my vehicle because I have another appointment?” He just stares at me and continues to talk on the phone and looked angry that I said anything to him. He rolls his eyes and finally gets off the phone after another 2 minutes. I let him know I was interested in receiving a price on some windshield wipers because I received an email informing me they were on sale. He argued with me saying they didn’t send me an email to which I stated I could pull up the email I received from AutoNation. He then stated they don’t have any for my car without checking his computer. I then asked what the cost would be and he replied $79 a piece and then said they can’t order for my car. Again never checking his computer! He then walks off to print my service paperwork and as he was handing to me he drops it on the floor! He never attempted to pick it up! I finally get my keys. Another gentleman entered the service desk area and immediately acknowledged me and was pretty nice. He wasn’t there during my initial encounter with Anthony and I didn’t complain to him about my experience I basically left at this point, I don’t have any complaints about the service work, only the rude and disrespectful treatment by Anthony and I am trying to not believe it was due to me being a woman of a different race than Anthony. I wasn’t going to report it but a friend encouraged I leave an honest review and maybe it would discourage this from occurring to others by Anthony. Thank you. More
by J Brown
Employees Worked With
Anthony I believe is his name
