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AutoNation Ford Wolfchase - Service Center
Memphis, TN
671 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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671 Reviews of AutoNation Ford Wolfchase - Service Center
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June 15, 2023
About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. T insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. They have called MULTIPLE times to tell us the different things they’ve tried to fix it haven’t worked so they continue to try different things. What kind of mechanics do they have there where it’s just trial and error?!! We asked them to just buy it back from us since they email all the time saying they want to do that anyway. They gave us an offer and then rescinded saying the car isn’t safe to drive - but at the same time said we could come pick it up and drive it while they waited for more parts?!!! So it isn’t safe enough for Ford to drive but they’re happy to have us come drive it?!! Please do not purchase a Ford or use this dealership for repairs. This is insane and has no end in sight. More
by Sstarnes
Employees Worked With
Jeff Smith, General Manager
June 14, 2023
Went in for oil change which went well and rotation of tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out t tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out today to a flat tire. Not happy. More
by bmaher3931
Employees Worked With
Barbara Myers
June 12, 2023
Excellent service while we were in town seeing our new grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could. grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could. More
by twbaia
Employees Worked With
Barbara, Jimmy
June 11, 2023
My experience with this dealership was amazing. I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍 I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍 More
by dicker123
Employees Worked With
Tim at Hwy.64 location
June 07, 2023
The service department is outstanding. Very efficient and courteous. It’s so good that I decided to order my next vehicle through this dealership. I’m very pleased. Very efficient and courteous. It’s so good that I decided to order my next vehicle through this dealership. I’m very pleased. More
by GoalieThreeOne
Employees Worked With
Barbara
May 27, 2023
Love AutoChase FordNation Wolfhouse! ! Ed is an amazing guy and made sure my vehicle was ready when I needed and had things done right!!! Would be nice to have a Taco Bar in the waiting r ! Ed is an amazing guy and made sure my vehicle was ready when I needed and had things done right!!! Would be nice to have a Taco Bar in the waiting room though…. More
by stewart-fan
Employees Worked With
Ed Stacks
